This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with SMARTSOURCING LIMITED are still valid.
SMARTSOURCING LIMITED

Cloud Support: Agile Development and Management Services

SmartSourcing operates Agile Development and Management services using the latest techniques and principles to assure innovation/rapid delivery. The service utilises C#, VB.Net, Entity Framework, MVC, .NET, SQL, Drupal, PHP, Java, Scala, AIX, Ruby, Python, SharePoint, Linux, JavaScript, PowerShell, HTML5, AJAX, XML, JQuery, Angular.js, Agile, Scrum, Kanban, API’s, Azure, ASP.Net, VMWare.

Features

  • Frontend, Backend and Full Stack web developers and development expertise
  • Virtualisation, Scripting, Application deployment, management & monitoring
  • Expert Digital Agile team provision including DevOps
  • API (REST and SOAP) Integration and Development
  • Continuous Integration and Test Driven Development and Deployment
  • Agile development process with flexible delivery framework
  • Provision of single applications to bespoke platforms and development teams
  • Utilisation of JIRA and real-time progress reporting
  • Tools include ElasticSearch, Lucene, RabbitMQ, Solr and Varnish
  • Automation utilising Jenkins, Octopus Deploy, RunDeck, and Travis

Benefits

  • Scalable, flexible, tailored and innovative development solutions for client needs
  • Work Packages and Statements of Work configured/managed to budget
  • Security Cleared Specialists including BPSS, CTC, SC and DV Cleared
  • Managed Service Solutions and Services
  • Fully flexible Specialist engagement and resourcing on a call-off basis
  • Regular client engagement and service reviews
  • Effective Recruitment, Mentoring and Knowledge Transfer Services
  • Value for Money (VfM)/cost effective solutions – outside IR35
  • Track record of supply to Government and Wider Public Sector
  • Extensive network of highly skilled technical Certified Specialists and Resources

Pricing

£175 to £1,750 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@smartsourcing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

4 2 2 4 2 4 7 8 3 8 4 5 8 6 4

Contact

SMARTSOURCING LIMITED Fiona Murray
Telephone: 01782860088
Email: gcloud@smartsourcing.co.uk

Planning

Planning service
Yes
How the planning service works
SmartSourcing’s Cloud Support Services deliver entire planning services, specialists and support for projects and programmes across Cloud.

To meet all planning requirements, SmartSourcing provides Cloud Support Specialists to assist with & perform planning and deliver analysis of problems and risks in the Cloud application to ensure business/department goals are met.

Cloud support services for planning include:

Business Architecture Development: Analysis of the risks that might be caused by Cloud application from a business perspective and delivery of solutions.

IT Architecture Development: Identify the applications that support the business processes and the technologies required to support enterprise applications and data systems.

Requirements on Quality of Service Development: Review and analysis of non-functional requirements such as reliability, security, disaster recovery etc. which could affect quality of service

Solution Design and Transformation: Formulation of transformation plans to convert the current business to cloud and provision of project and programme delivery.

SmartSourcing will deliver all business planning services before deploying applications to the Cloud Data Security and Privacy Requirement, Budget Requirements, Type of cloud-public, private or hybrid, Data backup requirements, Training requirements, Dashboard and reporting requirements, Client access requirements and Data export requirements.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
SmartSourcing’s experienced trainers can provide bespoke training solutions for all Technology, Cloud software and hosting requirements needed within a client’s project, programme, team or department. Our Specialists will tailor all requirements to the needs of the organisation and provide expert system, process and policy training.

SmartSourcing’s Trainers will deliver multiple training solutions including soft skills training, course design, development & research, blended learning solutions, technical training, ITIL & systems training, instructor-led training, training needs analysis & gap analysis, accelerated learning solutions, training evaluation, training project management and consultancy, training documentation and floor walking & helpdesk training.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
SmartSourcing delivers Cloud Migration Support Services to assist in the process of moving data, applications or other business elements from the business/department to the cloud, or to move from one cloud environment to another.

SmartSourcing will provide end-to-end setup and migration through discovery, assessment, migration planning, migration and testing, deployment and management and optimisation.

The delivery provides the appropriate model for migration including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) or Software as a Service (SaaS).

Areas assessed by Cloud Specialists include privacy, interoperability, data and application portability, data integrity, business continuity and security.

Our support service will deliver business/departments plans and migrate applications and data from their current location to a cloud-based platform. Through strategic planning and execution, SmartSourcing’s Cloud Migration Support Service provides a consultative approach with the aim of reducing risk during the migration phase.

Highly experienced and/or certified Specialists with public sector understanding and exceptional knowledge of Cloud projects and programmes will provide all services and support.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
SmartSourcing delivers quality assurance and performance testing through our Testing, Test Strategy & Test Management Services and include Agile, Cloud, Load, Mobile, User Acceptance, Penetration and Performance. Provision of manual and automated testing services as well as Cloud based testing.

Our Cloud Support Specialists work closely with the client to provide:

- Functional and non-functional testing - Manual and automated testing
- Test framework and process assessments and recommendations
- Cloud testing including SOASTA, CloudTest, LoadStorm, AppPerfect., JMeter and AppPerfect
- Test Management, Governance and Consultancy
- HP LoadRunner, NeoLoad, eggplant Performance and Open Source performance tools
- Testing Specialists for projects across IaaS, SaaS and PaaS environments
- Web-based, ERP, COTS, Wireless, mobile and Cloud testing
- Unit, System, UAT, Integration, OAT, Load, Stress, Spike API and Configuration
- Risk Assessment and Management
- Operating to best practice test protocols and standards.

Specialists are certified ISEB, ISTQB and ASTQB with frameworks and tools including Selenium, HTP Quicktest, Cucumber and Mocha.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • Tigerscheme
  • Other
Other security testing certifications
  • CSTP
  • CSTA
  • ISTQB

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no constraints to services offered.

User support

Email or online ticketing support
Email or online ticketing
Support response times
SmartSourcing aims to respond to all requests with 1 hour of receipt Monday to Friday, 9.00am to 5.30pm. Out of hours, arrangements can be established by client request.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SmartSourcing provides Cloud Support and Helpdesk solutions and Specialists to deliver ITIL compliant services across a broad range of technologies. Our Specialists cover multiple services including server administration, network support and end user support.

- Microsoft, Oracle and Cisco industry accredited Specialists
- 1st, 2nd and 3rd line support solutions
- Server and Infrastructure Management support Specialists
- Technical and Application Support Services
- Service Performance Management including SLA and KPI's
- Service desk function reviews
- Network, systems and hardware monitoring services
- Incident and problem management
- Industry standard toolsets and industry best practice operations
- Flexible Specialist provision

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£175 to £1,750 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@smartsourcing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.