Cloud Support: Agile Development and Management Services

SmartSourcing operates Agile Development and Management services using the latest techniques and principles to assure innovation/rapid delivery. The service utilises C#, VB.Net, Entity Framework, MVC, .NET, SQL, Drupal, PHP, Java, Scala, AIX, Ruby, Python, SharePoint, Linux, JavaScript, PowerShell, HTML5, AJAX, XML, JQuery, Angular.js, Agile, Scrum, Kanban, API’s, Azure, ASP.Net, VMWare.


  • Frontend, Backend and Full Stack web developers and development expertise
  • Virtualisation, Scripting, Application deployment, management & monitoring
  • Expert Digital Agile team provision including DevOps
  • API (REST and SOAP) Integration and Development
  • Continuous Integration and Test Driven Development and Deployment
  • Agile development process with flexible delivery framework
  • Provision of single applications to bespoke platforms and development teams
  • Utilisation of JIRA and real-time progress reporting
  • Tools include ElasticSearch, Lucene, RabbitMQ, Solr and Varnish
  • Automation utilising Jenkins, Octopus Deploy, RunDeck, and Travis


  • Scalable, flexible, tailored and innovative development solutions for client needs
  • Work Packages and Statements of Work configured/managed to budget
  • Security Cleared Specialists including BPSS, CTC, SC and DV Cleared
  • Managed Service Solutions and Services
  • Fully flexible Specialist engagement and resourcing on a call-off basis
  • Regular client engagement and service reviews
  • Effective Recruitment, Mentoring and Knowledge Transfer Services
  • Value for Money (VfM)/cost effective solutions – outside IR35
  • Track record of supply to Government and Wider Public Sector
  • Extensive network of highly skilled technical Certified Specialists and Resources


£175 to £1750 per person per day

Service documents

G-Cloud 10



Fiona Murray



Planning service Yes
How the planning service works SmartSourcing’s Cloud Support Services deliver entire planning services, specialists and support for projects and programmes across Cloud.

To meet all planning requirements, SmartSourcing provides Cloud Support Specialists to assist with & perform planning and deliver analysis of problems and risks in the Cloud application to ensure business/department goals are met.

Cloud support services for planning include:

Business Architecture Development: Analysis of the risks that might be caused by Cloud application from a business perspective and delivery of solutions.

IT Architecture Development: Identify the applications that support the business processes and the technologies required to support enterprise applications and data systems.

Requirements on Quality of Service Development: Review and analysis of non-functional requirements such as reliability, security, disaster recovery etc. which could affect quality of service

Solution Design and Transformation: Formulation of transformation plans to convert the current business to cloud and provision of project and programme delivery.

SmartSourcing will deliver all business planning services before deploying applications to the Cloud Data Security and Privacy Requirement, Budget Requirements, Type of cloud-public, private or hybrid, Data backup requirements, Training requirements, Dashboard and reporting requirements, Client access requirements and Data export requirements.
Planning service works with specific services No


Training service provided Yes
How the training service works SmartSourcing’s experienced trainers can provide bespoke training solutions for all Technology, Cloud software and hosting requirements needed within a client’s project, programme, team or department. Our Specialists will tailor all requirements to the needs of the organisation and provide expert system, process and policy training.

SmartSourcing’s Trainers will deliver multiple training solutions including soft skills training, course design, development & research, blended learning solutions, technical training, ITIL & systems training, instructor-led training, training needs analysis & gap analysis, accelerated learning solutions, training evaluation, training project management and consultancy, training documentation and floor walking & helpdesk training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works SmartSourcing delivers Cloud Migration Support Services to assist in the process of moving data, applications or other business elements from the business/department to the cloud, or to move from one cloud environment to another.

SmartSourcing will provide end-to-end setup and migration through discovery, assessment, migration planning, migration and testing, deployment and management and optimisation.

The delivery provides the appropriate model for migration including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) or Software as a Service (SaaS).

Areas assessed by Cloud Specialists include privacy, interoperability, data and application portability, data integrity, business continuity and security.

Our support service will deliver business/departments plans and migrate applications and data from their current location to a cloud-based platform. Through strategic planning and execution, SmartSourcing’s Cloud Migration Support Service provides a consultative approach with the aim of reducing risk during the migration phase.

Highly experienced and/or certified Specialists with public sector understanding and exceptional knowledge of Cloud projects and programmes will provide all services and support.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works SmartSourcing delivers quality assurance and performance testing through our Testing, Test Strategy & Test Management Services and include Agile, Cloud, Load, Mobile, User Acceptance, Penetration and Performance. Provision of manual and automated testing services as well as Cloud based testing.

Our Cloud Support Specialists work closely with the client to provide:

- Functional and non-functional testing - Manual and automated testing
- Test framework and process assessments and recommendations
- Cloud testing including SOASTA, CloudTest, LoadStorm, AppPerfect., JMeter and AppPerfect
- Test Management, Governance and Consultancy
- HP LoadRunner, NeoLoad, eggplant Performance and Open Source performance tools
- Testing Specialists for projects across IaaS, SaaS and PaaS environments
- Web-based, ERP, COTS, Wireless, mobile and Cloud testing
- Unit, System, UAT, Integration, OAT, Load, Stress, Spike API and Configuration
- Risk Assessment and Management
- Operating to best practice test protocols and standards.

Specialists are certified ISEB, ISTQB and ASTQB with frameworks and tools including Selenium, HTP Quicktest, Cucumber and Mocha.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • Tigerscheme
  • Other
Other security testing certifications
  • CSTP
  • CSTA

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints There are no constraints to services offered.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SmartSourcing aims to respond to all requests with 1 hour of receipt Monday to Friday, 9.00am to 5.30pm. Out of hours, arrangements can be established by client request.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels SmartSourcing provides Cloud Support and Helpdesk solutions and Specialists to deliver ITIL compliant services across a broad range of technologies. Our Specialists cover multiple services including server administration, network support and end user support.

- Microsoft, Oracle and Cisco industry accredited Specialists
- 1st, 2nd and 3rd line support solutions
- Server and Infrastructure Management support Specialists
- Technical and Application Support Services
- Service Performance Management including SLA and KPI's
- Service desk function reviews
- Network, systems and hardware monitoring services
- Incident and problem management
- Industry standard toolsets and industry best practice operations
- Flexible Specialist provision


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £175 to £1750 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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