Leidos Innovations UK Limited

Leidos Managed Cloud Hosted Services

Our managed Cloud hosting experts work collaboratively with customers to ensure that their Cloud estate meets their business requirements in terms of scalability, availability, security and cost effectiveness. We are technology agnostic and provide managed Cloud with hosting options (IaaS, PaaS, SaaS) from AWS, Azure and UKCloud among others.

Features

  • Cloud Architecture Services – Public/Private/Hybrid and Infrastructure as Code
  • Cloud Digital Readiness and Business Analysis Services
  • Cloud Adoption and Transformation Services
  • Cloud Deployment, Transition and Migration Services
  • Cloud Patching and Monitoring Services
  • Cloud Security Services
  • Enterprise Architecture (TOGAF)
  • Cloud Vendor evaluation and Cloud business case development
  • Cloud Strategy Development – Current and Target Operating Models (TOM)

Benefits

  • Reduced CapEx/OpEx – only pay for consumed resources, reducing overheads
  • Evergreen Systems – latest versions available immediately
  • Security by design, Privacy by design (GDPR)
  • Reduced maintenance overhead – provisioning/retrial of new services is accelerated
  • Access to bleeding edge services in ML, AI and Analytics
  • Growth ready elastic compute, network and storage available on-demand
  • Environmentally friendly - Reduced Carbon footprint – Greener IT
  • Aligns with Government Cloud First Policy/Digital by Default standard
  • Simplified and cost effective consumption based licensing
  • Compatible will all other Leidos GCloud offerings and features

Pricing

£0 per unit per month

  • Education pricing available

Service documents

G-Cloud 11

422248855991527

Leidos Innovations UK Limited

Morag Young

+44 (0) 333 6000 200

publicsector@leidos.com

Service scope

Service scope
Service constraints Leidos has not identified any service constraints in our service offering.
For maintenance windows, Leidos adheres to the following.
“Planned Maintenance”. Leidos provides the customer with as much notice as possible (at least twenty four (24) hours’ advance notice) of any such planned maintenance, the details of which will be discussed and agreed in advance with the customer.
“Emergency Maintenance”. Whenever possible, Leidos provides the customer with at least six (6) hours’ advance notice, of any such planned maintenance, the details of which will be discussed and agreed in advance with the customer.
System requirements
  • Flexible implementation
  • Flexible configuration
  • Flexible customisation
  • Flexible licensing agreements
  • Partnerships with AWS, Azure, UKCloud
  • End-to-end tailored management of cloud hosted services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This depends on SLAs and the agreed requirements with our customers
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is available via existing service management tools and self service portal.  This is a bespoke feature which is designed to meet customers requirements.
Web chat accessibility testing No specific testing has been conducted by Leidos
Onsite support Onsite support
Support levels Service Levels and KPIs are developed to focus Leidos on realising the right outcomes according to the business priorities and drivers.
Our support services are tailored to the requirements of the customer and Service Levels are designed to meet the customers’ requirements. The cost of support depends on a combination of the support scope, the service levels required and the hours of service. Each support arrangement is configured to the complexity, and criticality of the services being managed and supported. It is also dependent on the underlying SLAs of the hosting platform provided by our partner.

Leidos can provide a Service Delivery Manager Capability, escalation contacts and process for both technical and service related escalations. Leidos believes in Continual Service Improvement and agrees a process with customers as to how this activity is conducted to ensure mutual benefit.

Examples of the support arrangements Leidos currently provides are as follows:
• Business hours support (Monday to Friday, 8:30am to 6:00pm);
• Extended business hours support (Monday to Friday 0800 – 2000);
• Core hours support (Monday to Sunday, 8:30am to 6:00pm);
• 24/7 support (365 days per year, 24 hours per day)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Where relevant, Leidos works with customers to define and validate their application requirements to determine the exact configuration of their solution. The on-boarding and off-boarding process is dependent on the specific requirements of the solution, and the delivery methodology agreed upon. Typically this process includes documentation and knowledge transfer activities
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Leidos assists customers by planning and executing exit projects from cloud solutions. This is costed separately from other services as a standalone exercise.
End-of-contract process Leidos assists customers by planning and executing exit projects from cloud solutions. Typically an Exit Plan is created and agreed with the customer which is then revised as required across the duration of contract engagement. This is costed separately from other services as a standalone exercise.

Using the service

Using the service
Web browser interface Yes
Using the web interface Access Knowledge Articles, raise service/change requests and incidents, review and respond to updates on requests and incidents. Agreed users can view Service Management reports.
Web interface accessibility standard None or don’t know
How the web interface is accessible Via standard web browsers
Web interface accessibility testing No specific testing has been conducted by Leidos
API Yes
What users can and can't do using the API We suggest our customers contact Leidos for specific requirements on API specs
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Agreed during delivery aligned to the users business requirements

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources In order to guarantee that users are not affected by the demands from other users, our partners use resource reservations and shares such as internet bandwidth shaping. In addition, our hosting partners ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand; their capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • IP Management
  • User quotas
  • Backup status
  • Connection metrics
  • Cost metrics
  • Health metrics
  • Target metrics
  • Performance metrics
  • Error metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold A nominated third party

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach All stored data is encrypted at rest and where desired, the keys can be held and managed by the customer. Leidos supports various key management approaches including HSM. Access to data is controlled by Identity and Access Management by applying Role Based Access Control (RBAC) or Attribute Based Access Control (ABAC) aligned to the customers requirements.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
  • Objects
  • Configuration
  • Schemas
Backup controls Leidos works closely with customers to understand their requirements and designs backup schedules to meet DR requirements based on defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Leidos uses cloud platform native capabilities and where necessary, third party tooling to ensure that a robust backup service is in place in AWS, Azure and UKCloud. Changes to backups can be requested through our service desk and are subject to change control procedures to ensure the requested changes are made quickly and accurately in line with best practice and customer wishes.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks As part of the solution design, Leidos will implement the most appropriate and secure access from the buyers network. This may be a simple IPSEC / SSL VPN from the users devices, a site-to-site VPN from the buyers premises or VPN connectivity over a private circuit including direct connect for AWS ands Expressroute for Azure. Leidos will also implement Cloud Access Security Brokerage should the solution require it.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Leidos uses the principles of secure by design and privacy by design to inform our designs. We ensure that propotionate and appropriate security measures and controls are integrated to the design in a layered, defence in depth approach founded on Identity and Access Management (IDAM) and software defined, context aware networking. Where it is necessary to meet customer requirements and satisfy with compliance regulations, Leidos will implement Security Event and Incident Management (SEIM) solutions, next generation security protection, Cloud Access Security Brokers (CASB), Data Loss Protection (DLP), Intrusion Detection / Prevention (IDS/IPS).

Availability and resilience

Availability and resilience
Guaranteed availability Leidos agrees appropriate service levels with customers to ensure the hosted, managed services meet the customers’ requirements. We ensure that we have the appropriate underpinning contracts and Operating Level Agreements (OLAs) in place to ensure we can deliver the levels of availability that are necessary.
Approach to resilience Our hosting partners’ services are deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). We design solutions to ensure they span multiple sites, regions or zones to ensure service continuity should a failure occur.

Each datacenter is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All datacenters are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Outage reporting All outages will be reported via the platforms’ Service Status page and the notifications service within the platform providers’ portals. Outages are identified as planned maintenance, emergency maintenance, and platform issues. In addition, the designated Leidos Service Delivery Manager contact customers proactively as appropriate. Leidos develops custom portals for customers use.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Leidos solutions integrate Identity and access Management (IDAM) and implement Role Based Access Control (RBAC) to meet customer and data sensitivity requirements. We implement Multi Factor Authention (MFA) by default.
Access restrictions in management interfaces and support channels Our hosting partners’ management interfaces are only accessed by Leidos and not by the customers directly. Leidos verify the identity of a user through out ASSIST support portal, where users will authenticate using a username and password. If a user chooses to call our service desk, we verify the identity of the caller by “secret word” or challenge and response before providing any information or services.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Accreditation is provided on a application/service by application/service basis
ISO/IEC 27001 accreditation date 08/06/2018
What the ISO/IEC 27001 doesn’t cover Accreditation is granted during delivery, aligned to the users' business requirements, as it is provided on a application/service by application/service basis; the date provided above is an example of one of those ISO27001 accreditations we received for a specific customer.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO27018
  • Cyber Essentials
  • Cyber Essentials Plus
  • ISO20000
  • PSN
  • ISO27017
  • CISPE

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Our hosting partners have a number of inter-connected governance frameworks in place which control both how they operate and the manner in which they deliver cloud services to our customers. Many of these have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018. Our hosting partners put in place an integrated suite of information security policies including but not limited to:

• Acceptable Use;

• Antivirus Protection;

• Asset Management;

• Business Continuity Management;

• Data Protection;

• Password Management;

• Personnel Management;

• Supply Chain Management.

These policies address purpose, scope, roles, responsibilities and management commitment. Similarly, Leidos writes a customise Information Security Management Plan for each customer that explains how we managed and secure customer data within our systems. This is made available to the customer at contract commencement.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Leidos follows ITIL aligned Service Asset and Configuration Management (SACM) and Change Management processes. We maintain asset lists and a configuration management database any changes to which are governed by change control.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our hosting partners have documented vulnerability management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL and the current ISO20000 and ISO27001 standards. Leidos works with customers to ensure that cloud deployments are proactively managed to ensure security integrity using out hosting platform partners native tools and third party products where required.

Leidos has a cyber security capability and works with other organisations (including NCSC) to assimilate real-time threat information which we use to make decisions relating to the mitigation of vulnerabilities in customer environments.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Following best practice from the National Cyber Security Centre (NCSC), Leidos and our partners protect platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment. Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13. It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7. Any mitigating actions are agreed with the customer and carried out in line with SLAs agreed at contract commencement.
Incident management type Supplier-defined controls
Incident management approach Leidos follows Service Managenment best practice for its incident management processes which is aligned to ITIL and ISO27001 standards.
Incidents can be reported through the Leidos Service web portal or by telephone to our Service Desk operatives. Other incidents are triggered by alerts provided from the hosted platform and are treated in the same way.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Microsoft Azure, UKCloud, Amazon Web Services (AWS)
How shared infrastructure is kept separate Leidos separates customers using the logical separation capabilities of the Public Cloud plaforms on which we build our solutions.  All designs have the principles of secure by design and privacy by design at the heart .  In Public Cloud Platforms, services are abstracted from physical hardware and so secure design techniques are used to ensure robust security boundaries are in place.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Our hosting partners AWS and Microsoft (for Azure) use 50%+ renewable energy to power their data centres and are increasing this proportion every year through their stakes in renewable energy projects across the world.

UKCloud provide CarbonNeutral® cloud services by offsetting their direct and indirect carbon emmissions – for every tonne of greenhouse gas emissions they produce in delivering cloud services, they buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Pricing
Price £0 per unit per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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