Qpercom Ltd

Qpercom Recruit

Qpercom Recruit is a digital management system for supporting Multiple Mini Interviews (MMI) for admission and volume recruitment interviews and selection.

Create interview criteria, logistics of assessment planning and execute digital interviews at assessment centres. Retrieve, store and monitor all data in real-time and provide personalised feedback to candidates.

Features

  • Cloud-based management system
  • Remote-access from anywhere
  • Real-time insight into assessment process
  • Assessment Centre logistics
  • Candidate management
  • Video assessment
  • Remote assessment
  • Scoresheet Bank

Benefits

  • Reduce administration
  • Reduce risks surrounding assessment
  • Improve validity
  • Increase accuracy
  • Capture and store data longitudinally
  • Provide quality assurance for your assessments
  • Provide immediate feedback to candidates
  • Real-time insight into assessment process
  • Back up high stakes decisions with data
  • Raise standards

Pricing

£7,500 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@qpercom.ie. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 2 2 1 5 3 2 3 2 6 3 4 5 2 8

Contact

Qpercom Ltd Enda Griffin
Telephone: +35391395416
Email: contact@qpercom.ie

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements
A modern browser that follows W3C standards

User support

Email or online ticketing support
Email or online ticketing
Support response times
Emails are responded to within one hour during office hours of 9am to 5pm GMT Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have not to date conducted any web chat testing with assistive technology users. Average response time 3 minutes.
Onsite support
Yes, at extra cost
Support levels
Qpercom's top class support is available as part of our standard pricing. Support is available over the phone, by email or by instant messenger within your Qpercom solution.

Support via these channels is provided from 9am to 5pm GMT Monday to Friday and any queries out of office hours will be responded to the next morning during office hours.

On-site support and remote support outside office hours are also available to our customers for an additional fee as per Qpercom's rate card.

Every customer is assigned a subscription manager who can be contacted directly with any query that may arise during a subscription period.
Support available to third parties
No

Onboarding and offboarding

Getting started
All Qpercom customers are trained remotely after taking up a subscription. Qpercom works closely with the core team responsible for the solution and provides training in a Train the Trainer style which ensures that the core team will be fully comfortable with all functionality going into their first assessment.

On-site training and support is also available to customers at an additional cost as per Qpercom's rate card.

User documentation is provided to users on the system and there is also a comprehensive FAQ bank on our instant messenger platform to speed up answers to common queries.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users have full control of their data at all times during a subscription period and at the end of a subscription contract users are given explicit instruction to download their data in Excel, .csv and .pdf formats before a certain date where their access will be revoked.
End-of-contract process
At the end of a subscription contract where the customer takes a decision not to renew, Qpercom will allocate an end-of-contract period where users are instructed that they will no longer be able to use the solution. Users will continue to have login access during this end-of-contract period in order to download any of their data that they wish to retain for future reference before user access is revoked at the end of the end-of-contract period.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Qpercom's solutions are responsive and there is no difference between mobile and desktop service.
Service interface
No
API
Yes
What users can and can't do using the API
Qpercom solutions have an API that can be utilised to consume other systems API. Qpercom works with customers to understand the information that is required to be pushed and pulled and can implement the transitioning of data to and from our solutions as needed.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Qpercom solutions can be customised for an additional cost as per Qpercom's rate card.

Scaling

Independence of resources
Qpercom's solutions are fully scalable and usage is regularly monitored to ensure that adequate cloud resources are available to match demand from users. Qpercom is gradually migrating to Serverless technologies on its cloud service provider which is inherently scaleable to meet demand and doesn't require maintenance so minimises downtime and disruption to users.

Analytics

Service usage metrics
Yes
Metrics types
Qpercom's subscriptions are usage based on the number of electronic transactions that are logged on a solution. Each electronic transaction equals one submitted assessment form and users can view the number of electronic transactions at all times on the system's dashboard.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported in Excel, .csv and .pdf formats.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Qpercom solutions have an availability uptime of 99.9%.
Approach to resilience
Information available on request.
Outage reporting
Qpercom reports any service outages to clients directly by email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Client administrators have full control over all users that are added to Qpercom solutions. There is an interface whereby all users can be activated/deactivated or deleted.

There are also controls for what areas of the solutions that users can access to support user workflows.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
31/05/2020
What the ISO/IEC 27001 doesn’t cover
All covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Qpercom is ISO 27001 certified and Qpercom complies with the General Data Protection Regulation (GDPR) to protect the rights of individuals about whom data is obtained, stored, processed or supplied and requires that organisations take appropriate security measures against unauthorised access, alteration, disclosure or destruction of personal data.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Qpercom's change management system dictates that any change request is analysed for possible security impacts and impacts on solution performance. Based on this analysis, change requests are either approved or rejected by Qpercom.

When a change request is approved, all concerned stakeholders are notified of what the change entails project documents are provided to define all changes. Changes are delivered to a testing environment for approval and sign off before being made available to a client.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Qpercom's solutions are scanned regularly to detect any potential threats or issues with our systems.

When issues are detected, patches are pushed immediately within 24 hours to address these issues and ensure our solutions perform as expected.

Information on where Qpercom identifies vulnerabilities is available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information on how Qpercom identifies potential compromises is available on request.

Incidents are triaged into high, medium and low priority with high priority incidents being resolved as a high priority within 1-8 hours.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents directly to Qpercom directly by phone, email or instant messenger within the solution.

Incident reports are returned to users directly by email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7,500 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Following a demo of a solution, Qpercom offers users the option of a free trial to create one assessment form and trial the form with 10 candidates.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@qpercom.ie. Tell them what format you need. It will help if you say what assistive technology you use.