ClearPeople Ltd

Cloud Planning and Assesment Services

Utilising years of experience in Microsoft Azure, Windows 2010, Office 365, SharePoint 2007, SharePoint Online, SharePoint 2010, SharePoint 2013, SharePoint 2016, Sitecore projects, ClearPeople deliver Cloud Planning and Assessment services to rapidly deploy and leverage digital solutions driving productivity, improving efficiency and sharing knowledge.

Features

  • Intranet, Extranet, Web Capabilities
  • Document Management
  • Knowledge Management
  • Enterprise Social Networking
  • Unified Communications
  • Content Publishing
  • People Finder
  • Knowledge Finder
  • Office 365 Technical Planning
  • Microsoft Azure Technical Planning

Benefits

  • Drive productivity
  • Measurable business change, analytics and ROI
  • Benefits led approach to the programme
  • Multiple technologies to align internal, external facing portals
  • Fantastic user experience, improved user adoption
  • Derive clear strategic roadmap aligning to organisations goals
  • Enhance efficiency through collaboration and knowledge sharing
  • Increase flexibility with secure access from anywhere, anytime
  • Office 365 capability planning
  • Microsoft Azure capability planning

Pricing

£20000.00 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 2 1 9 0 4 7 7 8 1 6 6 7 6 2

Contact

ClearPeople Ltd

Petula Aardenburg

+44 (0)20 33 769 500

paardenburg@clearpeople.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Other services extension
Microsoft Office 365, SharePoint, Sitecore, Microsoft Azure
Cloud deployment model
Public cloud
Service constraints
None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
System requirements
Microsoft Cloud Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the SLA the minimum time period for responding to questions will be within two hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Typically, 09:00-17:30 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage, flexible, priced to your needs.
Support available to third parties
No

Onboarding and offboarding

Getting started
ClearPeople have a defined adoption program driven through a Managed Service contract
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The data can be easily migrated utilising common migration tools available in the market
End-of-contract process
The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Experience tailored to meet the needs of the client.
Including responsive design and hamburger drop down navigation.
Service interface
Yes
Description of service interface
The Service utilises the Microsoft Cloud interfaces for Azure and Office 365.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
ClearPeople undertake automotive testing of the UI for testing accessibility standards
API
Yes
What users can and can't do using the API
The API is flexible and open, it can accommodate most common usage senarios
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platform framework allows a flexible approach most standard types of customisation

Scaling

Independence of resources
ClearPeople design solutions that are scalable based on the projected business objectives and strategies

Analytics

Service usage metrics
Yes
Metrics types
Out of the box tools and additional 3rd party tools when necessary
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Reselling organisation’s services Microsoft Cloud Services and Sitecore.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Commonly available tools
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please refer to the Microsoft Office 365 Trust Centre

https://products.office.com/en-gb/business/office-365-trust-center-operations
Approach to resilience
The solutions are designed and based on Microsoft Cloud best practise technical architecture
Outage reporting
Email alerts are used to report on any outages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management areas can be restricted utilising permissions based Information Architecture
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ClearPeople align all services with the principles and standards described in the ISO accreditations.
Information security policies and processes
To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery. In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We implement a comprehensive source code management solution based on Microsoft Dev Ops best practice that enables us to track every branch in our solution development lifecycle.  All changes are scheduled into a roadmap that is reviewed and signed off by our MVP (Microsoft most valuable professional) whose intimate knowledge of Microsoft's technical direction and security best practice means that we minimise security exposure.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Supplier-defined controls
Incident management approach
Clients need to log a ticket via our support ticketing system Gemini by login or sending an email to our Support desk that automatically generates a ticket.
Incidents reports are based on monthly client time reports with an overview of all their time spent on support and we provide constant updates on the Gemini tickets with technical feedback and coordination.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20000.00 per unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Office 365 free trial Covers 30 days The trial does not include any custom applications

Service documents

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