DIGITAL | CONFIDENCE
Managed service to maintain your digital presence, intelligence driving the continual assessment of content, actions prioritised / distributed.
- Publishing control within your content management system.
- Content recording of incremental changes.
- Continuous Assessment of live content.
Machine intelligence breaking down the results and distributing automatically based on skill.
- • Accessibility auditing, WCAG 2.1 (US ADA/508)
- • Link and functional checking for web pages
- • Content recording and live search, instant content check/find
- • Spelling checking - 130+ languages, custom dictionaries
- • Brand, UKGov rules ready build your own style guides
- • HTML 'code' testing to W3C / ITEF standards
- • SEO - checking page content for search management.
- • Privacy / Data Protection, managing privacy needs
- • Performance - measuring each pages performance
- • Dashboard manager view on their entire digital landscape
- Detail and accuracy of reporting
- On demand / unlimited pages service
- Publishing control within your content management system
- Content recording of incremental changes.
- Machine intelligence, action what is going to deliver greatest value
- Workflow, routing of actions by role, removing manual time wasting
- Speed of deployment, live and driving value under an hour
- Independent, see from outside experience content as visitor
- Just-in-time education for staff, instant video support
- Content recording and stoarage - powering live search
£400 to £7500 per unit per month
- Education pricing available
- Free trial available
020 7183 7500
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Sitecore, Drupal, Umbraco, WordPress, Bloomreach, Jadu, Terminal4
Service integration compatibility with .NET, PHP and Java CMS
|Cloud deployment model||
|Service constraints||None known|
|System requirements||None - Software as a Service|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Subject to SLA (Service Level Agreement) We have and are supporting a global client base.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 A|
|Web chat accessibility testing||Currently in trial - as part of the service is WCAG testing, we continually monitor compliance of services, as yet no external service provision actually meets the compliance requirements.|
|Onsite support||Yes, at extra cost|
|Support levels||Support is offered a differing levels subject to client SLA (Service Level Agreement). We also offer on-site services, based on day rate / travel exp. Key point here is the very limited need for such support - service was designed to be self supporting. Corporate / Enterprise support is available, costs range from 300 - 12500 per month (£) entirely dependant on requirements.|
|Support available to third parties||Yes|
Onboarding and offboarding
Subject to service - corporate / enterprise have the option of on-site service orientation.
Service has in built training and support videos - we run weekly familiarisation and Q&A sessions, for those looking for more in depth detail module deep dive sessions for each of the modules are offered.
Vast majority of services are delivered with clients self managing - nature of the service requires little if any training.
The Sitemorse 'Golden hour' introduction video / info chart, walks clients through the process and how to be improving site experience and compliance within the first hour.
|Other documentation formats||
|End-of-contract data extraction||Not applicable to the service.|
|End-of-contract process||No end of contract cost. Stop using the service.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Alerting and basic features run on mobiles- nature of the service and the detail required in most cases means mobile usage 'limited'|
|Description of service interface||Service Dashbaord|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||Our service is WCAG testing, also working with a number of the UK Gov leads on this matter - where possible interface means AAA, but in reality there are limitations due to inherent nature of the service.|
|What users can and can't do using the API||Subject to contract - system and SLA|
|API documentation formats||
|API sandbox or test environment||No|
|Description of customisation||
Look and feel
|Independence of resources||
Users are not the limiting factor. Capability to run 3 times the capacity of UK Gov. online presence.
SaaS offers 'relative' infinite scale, in 15 years of service ops, peaked at 63% of capacity. Infrastructure SLA in place provides for sufficient extension 'on demand'.
|Service usage metrics||Yes|
Service scores - user performance
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||
Manage by provider, we operate with a number of providers all operating Tier 1 capability.
Service is not holding, managing 'data' that would / is be publicly available - and as such risk is very minimal.
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Various export options from the services.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Other protection between networks||NA - no 'data' retention|
|Data protection within supplier network||Other|
|Other protection within supplier network||NA - service is not 'data' related.|
Availability and resilience
We operate to and have exceed 99.95% , in some 15 years of operation. Client SLA guarantee 99.9%
Service isn't normally considered 'operational essential', typically clients are looking at 8 hour response and service availability of over 97%
|Approach to resilience||
In summary, our service in monitoring and as such our resilience has to be greater than what we are monitoring to. We operate infrastructure across each of the continents, giving us global reliance.
Specific details provided on request.
|Outage reporting||Client dashboard, email alerts. SMS also|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Appropriate login, access credentials are required to gain access to the service. Details of all logins, or attempted are recorded, multi access via single account controlled.
Considerable difference in terms of access permissions, capability and availability between the client 'management' and internal 'system' management.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||No|
|Security governance certified||No|
|Security governance approach||The service is self doesn't lend itself to such polices - reporting what we are finding on publicly accessible websites. We of course have significant protection for the service, capability and limit where possible potential threats.|
|Information security policies and processes||
The service isn't used or deployed as software - clients are using the outputs, the reporting.
Infrastructure support, security and process are managed by the service providers, such as Racksapce, Amazon and Akamai.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All changes are specified and approved at a technical management level before being approved for development. The development manager assess all developments and these are discussed for their impact on other parts of the system including any security, performance and ongoing support implications. All developments are managed with source control and tracked through their development life-cycle using GitHub and Trello. Testing is conducted on a number of test and development systems. All changes to the production system are reviewed for both code quality and final system impact by the Sitemorse Technical Director before they are allowed to go live.|
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
Sitemorse conducts internal auditing from time to time. No sensitive client data is stored by Sitemorse. As the Sitemorse service is software as a service, any patch to address a potential threat can be deployed straight away. This has no impact on any client system.
Sitemorse provides software as a service and the service is hosted by Rackspace in the UK. Rackspace also have their own procedures for monitoring and assessing vulnerabilities for hardware and operating system.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
In the worst case scenario of unauthorised access to Sitemorse, a hacker might obtain a list of names, email addresses, and the content of tests of clients websites (which is almost always pages from their public web sites). We do not store any confidential or sensitive information on our servers.
Potential compromises are tracked with audit trails for all Sitemorse staff and all Sitemorse clients. Should a compromise be detected, we respond to it as soon as possible. Services or individuals can be suspended instantly.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Software errors generated by client access to the system are monitored by Sentry. Notifications automatically sent to technical staff and these are managed appropriately depending on the severity of the issue. Automated server processes monitor the health of the service and will, for example, restart failed processes.
Issues can also be reported by clients as part of the support process. This is by phone or email. Response to an incident depends on the severity of the incident. For example, an unavailable service will be addressed straight away.
Sitemorse reports any incidents to clients as needed depending on the incident.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£400 to £7500 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
Trial of the service (subject to change) for one month, Basis of the trial is to understand capability, reporting rational - one trial per domain.
Without any details you can review INDEX position and scoring of site over last 7 years.