Yoti Ltd

Yoti Age Verification

Our age verification services provide a range of options to determine an individual's age, both online and in-person. Delivered through the Yoti app or our leading Age Scan AI algorithm, both are proven to be fast, accurate, support user anonymity and keep individuals safe online.

Features

  • Multiple methods for age verification to suit business needs
  • Verify age remotely through the Yoti digital identity app
  • Supports data minimisation with a simple 'age over' attribute
  • Supports passing of date of birth via the Yoti app
  • Deep learning algorithm can estimate age from image or video
  • Images used by the algorithm are immediately deleted after use
  • Simple to use, integration takes only a couple of hours
  • Ability to provide anonymous age checks online
  • Secure age-gating service for digital services
  • Aligned with PAS 2196 and BBFC Age Verified

Benefits

  • Ensures businesses are following regulation and acting responsibly
  • Provides retailers with a robust method to check age
  • Facilitates contactless age verification methods
  • Keeps individuals, especially children, safe on-line
  • Allows for customer anonymity
  • Allows businesses to deploy solutions across multiple channels
  • AI can process millions of images per day

Pricing

£0.01 a transaction

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.summers@yoti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 2 0 5 1 8 7 2 6 2 3 1 5 4 7

Contact

Yoti Ltd Mike Summers
Telephone: 07585 800950
Email: mike.summers@yoti.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Both of the services Yoti app and Yoti Age Scan require connectivity to the internet.
System requirements
  • Yoti supports iOS 10 and later software
  • Yoti supports apple iPhone 5 and later
  • Yoti supports Android 5 and later software
  • Requires an internet connection and a browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We operate 24x7; however, our response times differ.

Within business hours our response time is 20 minutes. At other times, the response time is 90 minutes.

Our business hours are (UK time):
Monday to Thursday 9 am to 9 pm
Friday 9 am to 11 pm
Saturday 2 pm to 11 pm
Sunday 10 am to 7 pm
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
We provide customer support, integration and technical support and also on-going support. We provide these levels of support as a standard and are included in our pricing.

Tier 0- Self Service
Informative app, Video, FAQs, Developer Area/ Documentation, Social Media/ Search Engine and ZenDesk are all available to the customer

Tier 1 Customer Support Ops (response within 20 mins)
The customer can contact via App feedback, Social Media, Telephone, Email Website. Then our operations, growth and partnership or marketing teams can solve the problem or escalate it to tier 2.

Tier 2-Network Operation Centre (1hr<response time >1 day)
Our NOC team will then assess the issue, fix it or assign it to tier 3

Tier 3- In-House XFT Fix (2hr<resolution> 3 days)
The ticket is assigned to correct team for resolution or escalation to the final tier, tier 4.

Tier 4- External Supplier Fix (2hr<resolution> 3 days)
Issued solved externally.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Organisations can visit our integration guide online and follow instructions to integrate with the Yoti app or Yoti Age Scan. Yoti has seven SDKs and three plugins, depending on the choice it can take from 15 minutes to a few hours to integrate.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Both organisations and users are able to download all of their receipts of information that has been shared. They can then store this as CSV file.

Users are able to remove their Yoti account and permanently delete their information at any time (immutable transaction receipts/audit trail persists with the recipient of that information).

We also allow organisations to delete their copy of receipts from the Dashboard.
End-of-contract process
Users are able to export any information before the termination of the contract.

Everything is included in the pricing.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no material difference between the service delivered across any platform.
Service interface
Yes
Description of service interface
Our seven web development kits and ready-to-go plugins can integrate Yoti into all major websites and mobile solutions in as little as 15 minutes (for the plugins) to a few hours (for the development kits).
Yoti also has mobile SDKs to help integrate Yoti into both Android and iOS mobile apps within a few hours.
Accessibility standards
None or don’t know
Description of accessibility
Yoti digital ID is offered through an app on users smartphones and age scan via any web cam or video capture device. Whilst we do not meet specific accessibility standards today (it is a priority on our roadmap) we do ensure we design with this in mind, such as colour contrasts meeting minimum standards and most of our screens can be read with a screen reader. Further work is on-going this year to ensure we meet the necessary standard
Accessibility testing
None to date. It is in out roadmap for this year
API
Yes
What users can and can't do using the API
Our seven web development kits and ready-to-go plugins can integrate Yoti into all major websites and mobile solutions in as little as 15 minutes (for the plugins) to a few hours (for the development kits).
Yoti also has mobile SDKs to help integrate Yoti into both Android and iOS mobile apps within a few hours.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Yoti service can be fully customisable for our clients and works around their needs. Our system can be integrated seamlessly with current websites or mobile apps in a matter of hours and they can customise what information they require from users.

Scaling

Independence of resources
Currently, Yoti’s system is set up to process millions of age transactions per day. We can easily increase capacity further as demand requires. As we grow we will be able to further scale our infrastructure to accommodate the projected volume of checks.

Analytics

Service usage metrics
Yes
Metrics types
Yoti defines 'shares' as events where identity attributes are provided to a receiving party using the Yoti platform. The metrics provided are:
- The number of shares received by a given application. (one organisation can set up multiple applications).
- The number of unique users who have shared data with any given application(s)
- The number and type of attributes shared with any given application
- For Yoti Age Scan we are able to provide full reports on the use of the service
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Yoti stores data in Tier-3 UK-based Data Centres. These are controlled by trained security staff 24/7, with electronic access management, proximity access control systems and CCTV. Data itself is stored within an encrypted database with several advanced cryptographic and security features: each piece of data is secured with a per-user 256-bit AES encryption key, and that key itself is encrypted by a server-supplied key held within a secure hardware device. Additionally, encrypted database records are stored in a hierarchical graph structure, which is only known to the user application which stored the records initially.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Both organisations and users can export their data by logging into their secure dashboard using the Yoti app and downloading their receipts.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Verified information on official ID documents
  • Inputing additional data via the Yoti app
  • Through Yoti verification embedded service

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability 99.9%. Response Time 99% less than 4 seconds and none more than 10 seconds
Over the last 6 months, we have maintained these levels.

We do not by default offer an automated refund approach should SLAs not be met, but these can be explicitly included in service contracts on a case by case basis.
Approach to resilience
Yoti is a global identity platform handling millions of sensitive transactions on a daily basis. The security and reliability of our service is paramount, and we follow a range of leading-edge security processes that ensure that our service is resilient.

Yoti’s Business Continuity plan sets out how we will deal with severe disruption to Yoti’s business and services, including catastrophic failure of our systems, and loss of our premises.

Yoti’s production system are housed in a Tier 3 datacentre which offers strict security and runs redundancy on all its service offering. The datacentres operate two separate logical clusters who are identical. In case there is a failure in one cluster, all services can be moved over to the second cluster. Each logical cluster is spread between at least three physical machines for further redundancy. All databases are spread between at least six physical machines. All devices support redundant power supplies. These processes secure our service to meet our high SLA's.

Yoti is ISAE 3000 (SOC 2) Type II certified. Our SOC 2 report details our security controls and is available under request.
Outage reporting
In the first instance, all issues are logged into Yoti logging system (Jira). Incidents shall be categorised against severity, with the response and resolution times set out below. For the most serious cases, Yoti will contact the relevant parties within an hour and have a target resolution of 2 hours. For cases lower in severity Yoti’s target resolution dates are up to 3 days.

Yoti reports this process through regular specific email alerts, on our public website and customer service notifications. Moreover, our personal account managers are on hand to help in any way they can via telephone or email.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication
Yoti focuses on both strong identification and authentication of users. Yoti has an industry-leading identification process that matches a user's biometric facial template to their government photo ID that is verified by our physical secure checking facility. Once verified, this information is then stored in the user's free Yoti app (something they own), protected by a pin code (something them know) and verified by their biometrics (some they are). Yoti can then support multi-factor authentication using biometric checking (face, fingerprint, PIN) to ensure the same identified person is accessing the service.
Organisations need a Yoti account to access their dashboard.
Access restrictions in management interfaces and support channels
Internally, staff access to the system is restricted by clearance level from our Senior Management team, to Leadership team to internal documents. Each level has an owner and these are periodically reviewed. All accounts are owned by individuals and are managed by secure passwords conforming to the NIST guidelines and use 2FA when technically possible.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DAS Certification Limited
ISO/IEC 27001 accreditation date
30/04/2018
What the ISO/IEC 27001 doesn’t cover
The operation of Yoti's ISO27001 Information Security Management System is to cover the operational and technical business functions and the physical and logical security of Yoti Limited. The scope supports the on-going business for Yoti Limited in both its London and Chelmsford sites. Those assets that are managed by third parties under SLA are excluded from the scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Secure by Design
  • ISAE 3000 (SOC 2) Type II certified.
  • BBFC Age Verified
  • PAS 2196 Certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISAE 3000 (SOC 2) Type II
Information security policies and processes
Yoti is certified to ISO 27001 and to ISAE 3000 (SOC 2). Yoti operates a Information Security Management System (ISMS) which outlines management commitment to information security. This system includes people, processes and IT systems by applying a risk management process. We have two main internal mechanisms to ensure our systems remain secure:
1. The Security Forum meets regularly to discuss reported security issues and ongoing security measures; and
2. Each quarter the Yoti ‘Risk Champions’ - experts from each department - update the Risk Register and present identified risks to the senior management team, who can then decide how to mitigate the risk (this provides a bottom-up security risk assessment).

As part of our commitment to security, all staff receive training in information security and privacy within 1 month of of joining Yoti and have annual refrehing.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have formal change management processes for software and for infrastructure which both comply with SOC 2 and ISO27001. These use ticketing systems to implement a full audit trail for change workflow with management approval required at every stage to ensure security and accountability. Changes are approved by the appropriate member of staff who is qualified to the correct assessment of security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Yoti uses well-supported Operating Systems and software for all production services. The Network Operations Centre (NOC) manage the services on a 24-hour basis. The NOC subscribe to the security release notifications for all relevant software vendors and suppliers (e.g. Debian DSA). Patches and updates to services are assessed based on their security impact, particularly the CVSS rating, and scheduled for deployment in accordance with the change control process. Change Requests for Package updates are raised within, at most, two of notification of availability.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Yoti's Network Operations Centre (NOC) monitors production infrastructure 24/7 for correct operation using the Nagios monitoring tool. Additional monitoring is carried out using the Site24x7. Any alerts are dealt with immediately. Internal security network behavioural monitoring is carried out using the Darktrace machine-learning Enterprise Immune System. Distributed Denial-of-Service (DDoS) protection is carried out and automatically triaged by a third-party network provider.

If an incident is detected, Yoti's NOC follows the pre-determined Incident Management Process which details procedures for incident responsibility, lines of communication, resolution and ultimately root-cause analysis.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Yoti’s environments are monitored 24x7, an incident is raised by Yoti’s NOC. The NOC has predefined processes for different severities of incidents. Users can report incidents by emailing hello@yoti.com. After an incident has been resolved an in-house report is generated and reviewed by the Incident team. Our incident management process conforms to SOC2 and ISO27001.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.01 a transaction
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
- Use of Yoti app and Yoti Age Scan for proof of age
- Capped by time or usage to be agreed on a case by case basis

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.summers@yoti.com. Tell them what format you need. It will help if you say what assistive technology you use.