IBM United Kingdom Ltd

IBM Engineering Lifecycle Management Extended SaaS

IBM Engineering Lifecycle Management Extended helps teams keep on top of the complexity of developing smart, connected products. It helps systems engineers and software developers to deliver against requirements, respond efficiently to change and create high-quality designs faster—while controlling development costs and meeting compliance needs.

Features

• Iteration Planning and Project Transparency
• Work Item, Source Code, Version Control and Build Management
• Traceability between requirements and other lifecycle artifacts including Reporting
• Built on Jazz technology allowing integration with other lifecycle tools
• Manage Test Plans, Cases, Scripts, Environments and Results
• Share designs and manage change, Model Based System Engineering
• Built-in manual test capability, execute both online and offline
• Integration with IBM, open source and comptitive automated test tools
• Record, structure, manage and analyze requirements and traceability
• A flexible, up-to-date, easy-to-use requirements traceability matrix

Benefits

• Improve collaboration across Systems and software engineering teams
• Increase traceability and visibility of changes across the product lifecycle
• Faster impact assessment of proposed requirements changes and better quality
• Visually model and simulate designs
• Easily demonstrate compliance
• Enhances team collaboration with integrated features
• Open and vibrant Jazz user community
• Provides high visibility into project activities and team progress
• Facilitates planning and execution of agile or formal projects
• Helps improve productivity with advanced source control

£192 to £472 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

419954349206264

Contact

Alice Griffin
Please email
ukcat@uk.ibm.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Upgrades will be applied within 45 days of equivalent on-premise product eGA. The SaaS operations team will test a number of test scenarios to ensure a smooth upgrade, before conducting production upgrades. Customers will be given 7 days notice for major upgrades. For minor releases, customers will be automatically upgraded. OS patches are applied weekly. If there are product security patch alerts, IBM will notify the customer and apply the patches as soon as the customer can accept the outage.
• System requirements:
  • Modern browsers including Chrome, Firefox, IE and Safari are supported
  • A list of supported browsers and their versions is available
  • EWM (RTC) integrates into both Eclipse and Visual Studio IDEs
  • A list of supported IDEs and their versions are available.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: IBM’s software support is available 24/7 basis globally. Response time coverage is 24/7 to Severity 1 incidents and Monday to Friday Business hours for Severity 2-4 incidents.; ; See also IBM Support Guide https://www-01.ibm.com/support/docview.wss?uid=ibm10733923
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: There are two options for Web Chat; Chat with Watson (AI) or Chat with agent. Live chat is accessible when a new support case is created or from the records of an existing support case. Web chat is available for the exchange of text commands and is particularly useful in noisy environments or when calls or screen sharing are not allowed.
• Web chat accessibility testing: Not aware of any tests performed
• Onsite support: Yes, at extra cost
• Support levels: Product and service support are included in the SaaS offering, depending on the severity of the issue raised, support will be 24x7 for severity 1 or local business hours for severities 2 - 4.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A welcome pack is provided instructing the customer how to access the system, create new users and report issues to support. User documentation is available online. The account team selling the solution would always recommend services days are taken to cover user training, this can be onsite, online or classroom based. Services will be chargable.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
• End-of-contract process: The infrastructure is based on the VMWare images and once a customer terminates contract and transfers data, IBM decommission the images and data is gone at that point.; The SaaS offering consists of a Continuous Engineering environment accessed via the cloud for an agreed number of users. The charging metric is based on the number of unique logins per month. The contract includes 2 upgrades per year and technical support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• API: Yes
• What users can and can't do using the API: IBM's Engineering Lifecycle Management solution consists of Requirements, Quality, and Development capabilities. Each of these has an one or more APIs. These are either REST or code based.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: IBM's Engineering Lifecycle Management solution consists of 3 capabilities, Requirements, Test and Development. Each capability allows customisation.; ; Users are able to create custom requirement types and attributes, these attributes can consist of standard types or can be user defined. Users can also define the work flow used by these requirement types, ensuring requirements are reviewed prior to being approved. The relationship (link type) between requirement types can also be user defined to ensure only certain links are allowed.; ; Engineering Test Manager includes industry recognised test assets such as Test Plans, Test Cases and Test Scripts, these and other assets can be customised by adding user defined sections, attributes or categories. These could be standard types or user defined lists. These are typically incorporated into templates used by the test team. Users can also define the work flow used by these assets, ensuring tests are approved before being executed.; ; Users are able to create custom work item types (ie. tasks and defects) including attributes, these can consist of standard types or user defined lists. Users can also define the work flow used by these work items.; ; These and other changes are performed in the projects properties by a project administrator.

Scaling

• Independence of resources: The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: Available on request; - Unique user logins per month; - Concurrent peak users per month
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: IBM's Engineering Lifecycle Management solution consists of 3 capabilities, Requirements, Test and Development. Each capability provides various reporting and export options from the user interface. These include exporting to CSV, XLS or XLSX or reporting using PDF, Word, HTML or XSL-FO formats. Depending on the content being exported, the available options will vary.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Word
  • HTML
  • XSL-FO
  • Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • CSV, Excel or Open Office
  • RTF, Word or Open Office
  • ReqIf
  • CSV for Work Items
  • File system for source code/files
  • Mathworks Similink Models

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: IBM Service Level Objectives (SLO) is 99.9%
• Approach to resilience: Available on Request
• Outage reporting: Email notification of planned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 30/11/2015
• What the ISO/IEC 27001 doesn’t cover: The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant, but does have an ISO 27001 Attestation.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/04/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: ISO 27001 Attestation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.; ; IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IBM:; - maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, will comply with data breach notification requirements under applicable law.; ; - investigates incidents, including unauthorised access, use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.; ; - promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. ; ; - provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £192 to £472 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A fully functional trial of the Engineering Lifecycle Management product is available. The time period for the evaluation can be discussed with the the IBM account team.
• Link to free trial: Trials are available from jazz.net

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.