IBM United Kingdom Ltd

IBM Engineering Lifecycle Management Extended SaaS

IBM Engineering Lifecycle Management Extended helps teams keep on top of the complexity of developing smart, connected products. It helps systems engineers and software developers to deliver against requirements, respond efficiently to change and create high-quality designs faster—while controlling development costs and meeting compliance needs.

Features

  • Iteration Planning and Project Transparency
  • Work Item, Source Code, Version Control and Build Management
  • Traceability between requirements and other lifecycle artifacts including Reporting
  • Built on Jazz technology allowing integration with other lifecycle tools
  • Manage Test Plans, Cases, Scripts, Environments and Results
  • Share designs and manage change, Model Based System Engineering
  • Built-in manual test capability, execute both online and offline
  • Integration with IBM, open source and comptitive automated test tools
  • Record, structure, manage and analyze requirements and traceability
  • A flexible, up-to-date, easy-to-use requirements traceability matrix

Benefits

  • Improve collaboration across Systems and software engineering teams
  • Increase traceability and visibility of changes across the product lifecycle
  • Faster impact assessment of proposed requirements changes and better quality
  • Visually model and simulate designs
  • Easily demonstrate compliance
  • Enhances team collaboration with integrated features
  • Open and vibrant Jazz user community
  • Provides high visibility into project activities and team progress
  • Facilitates planning and execution of agile or formal projects
  • Helps improve productivity with advanced source control

Pricing

£192 to £472 a user a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

4 1 9 9 5 4 3 4 9 2 0 6 2 6 4

Contact

IBM United Kingdom Ltd Alice Griffin
Telephone: Please email
Email: gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Upgrades will be applied within 45 days of equivalent on-premise product eGA. The SaaS operations team will test a number of test scenarios to ensure a smooth upgrade, before conducting production upgrades. Customers will be given 7 days notice for major upgrades. For minor releases, customers will be automatically upgraded. OS patches are applied weekly. If there are product security patch alerts, IBM will notify the customer and apply the patches as soon as the customer can accept the outage.
System requirements
  • Modern browsers including Chrome, Firefox, IE and Safari are supported
  • A list of supported browsers and their versions is available
  • EWM (RTC) integrates into both Eclipse and Visual Studio IDEs
  • A list of supported IDEs and their versions are available.

User support

Email or online ticketing support
Email or online ticketing
Support response times
IBM’s software support is available 24/7 basis globally. Response time coverage is 24/7 to Severity 1 incidents and Monday to Friday Business hours for Severity 2-4 incidents.

See also IBM Support Guide https://www-01.ibm.com/support/docview.wss?uid=ibm10733923
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
There are two options for Web Chat; Chat with Watson (AI) or Chat with agent. Live chat is accessible when a new support case is created or from the records of an existing support case. Web chat is available for the exchange of text commands and is particularly useful in noisy environments or when calls or screen sharing are not allowed.
Web chat accessibility testing
Not aware of any tests performed
Onsite support
Yes, at extra cost
Support levels
Product and service support are included in the SaaS offering, depending on the severity of the issue raised, support will be 24x7 for severity 1 or local business hours for severities 2 - 4.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A welcome pack is provided instructing the customer how to access the system, create new users and report issues to support. User documentation is available online. The account team selling the solution would always recommend services days are taken to cover user training, this can be onsite, online or classroom based. Services will be chargable.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
The infrastructure is based on the VMWare images and once a customer terminates contract and transfers data, IBM decommission the images and data is gone at that point.
The SaaS offering consists of a Continuous Engineering environment accessed via the cloud for an agreed number of users. The charging metric is based on the number of unique logins per month. The contract includes 2 upgrades per year and technical support.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
IBM's Engineering Lifecycle Management solution consists of Requirements, Quality, and Development capabilities. Each of these has an one or more APIs. These are either REST or code based.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
IBM's Engineering Lifecycle Management solution consists of 3 capabilities, Requirements, Test and Development. Each capability allows customisation.

Users are able to create custom requirement types and attributes, these attributes can consist of standard types or can be user defined. Users can also define the work flow used by these requirement types, ensuring requirements are reviewed prior to being approved. The relationship (link type) between requirement types can also be user defined to ensure only certain links are allowed.

Engineering Test Manager includes industry recognised test assets such as Test Plans, Test Cases and Test Scripts, these and other assets can be customised by adding user defined sections, attributes or categories. These could be standard types or user defined lists. These are typically incorporated into templates used by the test team. Users can also define the work flow used by these assets, ensuring tests are approved before being executed.

Users are able to create custom work item types (ie. tasks and defects) including attributes, these can consist of standard types or user defined lists. Users can also define the work flow used by these work items.

These and other changes are performed in the projects properties by a project administrator.

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Available on request
- Unique user logins per month
- Concurrent peak users per month
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
IBM's Engineering Lifecycle Management solution consists of 3 capabilities, Requirements, Test and Development. Each capability provides various reporting and export options from the user interface. These include exporting to CSV, XLS or XLSX or reporting using PDF, Word, HTML or XSL-FO formats. Depending on the content being exported, the available options will vary.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
  • HTML
  • XSL-FO
  • Excel
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • CSV, Excel or Open Office
  • RTF, Word or Open Office
  • ReqIf
  • CSV for Work Items
  • File system for source code/files
  • Mathworks Similink Models

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
IBM Service Level Objectives (SLO) is 99.9%
Approach to resilience
Available on Request
Outage reporting
Email notification of planned outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
30/11/2015
What the ISO/IEC 27001 doesn’t cover
The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant, but does have an ISO 27001 Attestation.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO 27001 Attestation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM:
- maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, will comply with data breach notification requirements under applicable law.

- investigates incidents, including unauthorised access, use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.

- promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.

- provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£192 to £472 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A fully functional trial of the Engineering Lifecycle Management product is available. The time period for the evaluation can be discussed with the the IBM account team.
Link to free trial
Trials are available from jazz.net

Service documents