This service defines and builds a strong Service Architecture for your CMDB. It provides the construct for the businesses and users that consume IT services, the services delivered to the business, the links between IT services, their providers, and service agreements and discovery tools; ensuring currency of IT assets.
- Designs and builds the CMDB into your toolset, encompassing:
- User and Business structures.
- End to end IT services.
- Service Integration capabilities using our standard services model.
- IT delivery models can encompass both internal and sourced services.
- SLAs and OLAs.
- IT assets and components.
- Integration with third parties and discovery tools.
- ServiceNow, BMC, Cherwell and Ivanti.
- Understand the environment that IT supports.
- Relate the environment to business services and customer delivery.
- Perform impact assessment on technology changes, escalations and incidents.
- Understand the services delivered by operational teams.
- Perform eﬀective cost/beneﬁt analysis on services.
- Deﬁne SLAs, related to IT services measure them against KPI’s.
- Improve service performance using metrics derived from deﬁned services.
- Improve process adherence using metrics derived from ticket analysis.
- Build the foundation for IT Cost modelling.
- Create a CMDB that supports the on-boarding of new services.
£360 per person per day
+44 203 709 1625
|How the planning service works||The development of a comprehensive plan to architect, design and build your CMDB is an integral element of this service.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||Mozaic are able to provide training for any aspects of your CMDB.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Execution of the plan to delivery your CMDB is an integral aspect of this service|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Quality Assurance and performance testing of your CMDB is included in our service|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Mozaic are able to support your CMDB on an ongoing basis, post implementation.|
|Service constraints||Our service does not have any constraints.|
|Email or online ticketing support||No|
|Web chat support||No|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£360 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|