Mozaic-Services Limited

Service Architecture and CMDB Design and Build

This service defines and builds a strong Service Architecture for your CMDB. It provides the construct for the businesses and users that consume IT services, the services delivered to the business, the links between IT services, their providers, and service agreements and discovery tools; ensuring currency of IT assets.

Features

  • Designs and builds the CMDB into your toolset, encompassing:
  • User and Business structures.
  • End to end IT services.
  • Service Integration capabilities using our standard services model.
  • IT delivery models can encompass both internal and sourced services.
  • SLAs and OLAs.
  • IT assets and components.
  • Integration with third parties and discovery tools.
  • ServiceNow, BMC, Cherwell and Ivanti.

Benefits

  • Understand the environment that IT supports.
  • Relate the environment to business services and customer delivery.
  • Perform impact assessment on technology changes, escalations and incidents.
  • Understand the services delivered by operational teams.
  • Perform effective cost/benefit analysis on services.
  • Define SLAs, related to IT services measure them against KPI’s.
  • Improve service performance using metrics derived from defined services.
  • Improve process adherence using metrics derived from ticket analysis.
  • Build the foundation for IT Cost modelling.
  • Create a CMDB that supports the on-boarding of new services.

Pricing

£360 per person per day

Service documents

G-Cloud 10

419911400474807

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service Yes
How the planning service works The development of a comprehensive plan to architect, design and build your CMDB is an integral element of this service.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Mozaic are able to provide training for any aspects of your CMDB.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Execution of the plan to delivery your CMDB is an integral aspect of this service
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality Assurance and performance testing of your CMDB is included in our service

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Mozaic are able to support your CMDB on an ongoing basis, post implementation.

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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