IMD CONSULTANCY LIMITED

Contract Negotiation

IMD provides experienced commercial practitioners to support and/or manage contract negotiations. We help prepare for negotiations and provide support through deal-structuring and negotiation of complex contracts, supported by a robust suite of tools and templates. Our expert advice results in more effective supplier performance management when migrating from legacy contracts.

Features

  • Proven negotiation processes, with full toolkit and guides
  • Negotiation process supports category and supplier management
  • Deal structuring and management
  • Management of contract migration and exit
  • Informs supplier performance management
  • Lessons learned and continuous improvement activities embedded for future contracts
  • Delivered by experienced procurement negotiators
  • Strengthens compliance with the Technology Code of Practice (TCoP)
  • Tailored coaching and mentoring in negotiation techniques and behavioural skills

Benefits

  • Negotiation areas fully aligned and agreed with key stakeholders
  • Stakeholders understand key elements and role in negotiation from outset
  • Results in effective management and administration of customer contracts
  • Maximises future financial and operational performance and minimises commercial risk
  • Effective migration from legacy to new contracts
  • Smooth and efficient exit and transition to new operating models
  • Increased customer visibility of spend and supplier performance
  • Customer capability increased through upskilling byqualified, experienced procurement professionals

Pricing

£340 to £1,240 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.christie@imd-group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 9 8 0 0 9 8 8 3 1 7 6 5 6

Contact

IMD CONSULTANCY LIMITED Anne Christie
Telephone: 07908 957944
Email: anne.christie@imd-group.co.uk

Planning

Planning service
Yes
How the planning service works
IMD offers services to support customers planning to implement cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We help organisations define their strategic goals, scope and vision for the service, and provide services to analyse user and business needs to develop robust User and System Requirements documentation and define future Target Operating Models. We help develop a compelling Business Case to secure funding and approval and provide the strategy to move from the current (as-is) to the future (to-be) environment. This includes, as required, a procurement strategy, benefits, risk and cost-benefit analyses and detailed, resourced and costed plans.
We advise on and help negotiate robust contractual specifications, definitions, performance requirements, service level agreements and terms and conditions when planning new or replacement systems and services, taking into account the complexity of the contract and the cloud hosting and cloud software system or service. We work with customers to plan and resource activities during contract negotiation in accordance with the DSPCR and PCR guidelines and timeframes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
IMD puts people at the heart of transformation, particularly important when planning for, setting up and building the capability to maintain cloud systems and services. Hence, as part of our delivery, we provide informal training in the form of knowledge transfer, coaching, mentoring and upskilling. This ensures that the best practice methods applied during the delivery of our service are adopted by the customer team, so key skills and knowledge are retained following completion of the contract. We provide formal training as a separate service, delivered by accredited trainers, who are experienced practitioners in their fields. The majority of our training courses are accredited and lead to internationally recognised qualifications.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
IMD supports customers setting up and migrating to or between cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We develop detailed, resourced and costed plans to support set up and migration activities, including governance, risks, assumptions, issues, dependencies and opportunity (RAIDO) management, benefits realisation planning and stakeholder engagement.
We enable organisations to determine their level of readiness, assessing feasibility and process maturity when implementing new systems and services or when developing an existing service. We develop Integrated Test, Evaluation and Acceptance strategy and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance. Equally importantly, we assess the readiness of your people to use and benefit from the new technology.
IMD provides support to ensure appropriate migration requirements are negotiated in supplier contracts to allow effective migration from legacy to new contracts, ensuring performance is as specified and service continuity is maintained throughout the transition. We help negotiate any additional and necessary clarifications or amendments to contracts during migration, reducing the risk of system failure or downtime.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
IMD helps organisations determine their level of readiness, by assuring the performance of their systems, and quality assuring all aspects of their implementation from planning, through set up and migration, to testing performance of Business as Usual operations. We develop Integrated Test, Evaluation and Acceptance strategies and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance of cloud hosting or software systems and services.
IMD will quality assure and provide performance testing throughout the procurement and transition process when implementing new, exiting from legacy, or migrating to replacement cloud hosting and cloud software systems and services.
We provide independent and unbiased review and quality assurance of all tender documentation to ensure the requirements and contract terms reflect the organisation’s needs fully and appropriately. We validate tender evaluation schemes and assessment/selection criteria to ensure they are proportionate and justifiable against the requirement. We assist in developing Key Performance Indicators, and quality and performance metrics for inclusion in tender and contract documentation, so exit and transition requirements can be measured and monitored to ensure they are being fulfilled. This allows effective migration from legacy to new contracts, maintaining service continuity is throughout setup or migration.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None specific to this service.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
IMD provides consultancy support across all SFIA grades, with prices detailed on the supplied Rate Cards.
For each engagement, we provide a Technical Account Manager who will be the central customer point of contact. The Account Manager will have experience operating within the relevant field and of coordinating the delivery of similar services. This provides additional domain knowledge and support to the delivery team, a first point for escalation of issues, and added intelligence and continuity across projects and programmes. The Technical Account Manager will ensure administrative or contractual queries are actioned and resolved, including the need for any additional specialist support.
In addition, we endeavour to provide a secondary point of contact for each engagement to ensure continuity of service and support.
Depending on the particular assignment, support will be provided on-site, or remotely via email and phone, with the flexibility to arrange meetings on site or at our offices. On-site support will normally be between 8 am and 6 pm, Monday to Friday, excluding Public Holidays. Support outside these hours can be arranged by negotiation. Technical Account Management and support will normally be integrated into the delivery team. Costs are included in the proposed price for each engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£340 to £1,240 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.christie@imd-group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.