Cisilion Limited

Cloud Management Platform

Cloud management plaform provides a set of tools for managing both on-premise and cloud based services. Compatible with Multi-Cloud providers the CMP enables operational management of cloud services.

Features

  • Self Service Portal
  • Network Services Automation
  • Tenant Segregation
  • Provisioning and Management
  • Financial and Portfolio Management

Benefits

  • Modern user interface for shopping like experience
  • Safely segregate tenants within shared container environments
  • Extend provisioning between hypervisor and cloud providers
  • Set pricing and budgetary limits
  • Manage a range of cloud and on premise technology platforms

Pricing

£10 per device

  • Education pricing available

Service documents

G-Cloud 10

418777802007634

Cisilion Limited

Debbie Richardson

01372 201145

drichardson@cisilion.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • 64-bit 2.8 GHz or higher core (Quad core recommended)
  • 2 GB minimum (8 GB or higher recommended)
  • 1 GB of available hard disk space dedicated

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLAs are customisation on request
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels SLAs are customisable on request
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started User training and support is available on request
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction N/A
End-of-contract process Service is shutdown and access revoked

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service HTML 5 screens will operate on mobile devices
Accessibility standards WCAG 2.0 AAA
Accessibility testing Supplier dependant
API No
Customisation available No

Scaling

Scaling
Independence of resources SLAs are managed by the CMP provider

Analytics

Analytics
Service usage metrics Yes
Metrics types Reports are provided within the solution
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service configuration is customisable
Approach to resilience Service configuration is customisable
Outage reporting Reporting and incident management process integration is available on request

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Security within the solution are customisable by the user
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 19/08/16
What the ISO/IEC 27001 doesn’t cover Everything is covered under the IT Systems Integrator certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Service configuration is customisable and aligned to customer processes
Vulnerability management type Supplier-defined controls
Vulnerability management approach Service configuration is customisable and aligned to customer processes
Protective monitoring type Supplier-defined controls
Protective monitoring approach Service configuration is customisable and aligned to customer processes
Incident management type Supplier-defined controls
Incident management approach Service configuration is customisable and aligned to customer processes

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £10 per device
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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