Luminis U.K. Ltd

Luminis Adaptive Recommended Learning (ARL)

The Adaptive Recommended Learning (ARL) platform provides insights into individual learning achievement and preferences to help learners and their teachers/trainers achieve the best possible results. supports the design and use of consistent, comprehensive, individual learning paths using learning materials from multiple public and proprietary sources and suppliers.


  • Single, easy-to-use learning platform for students and trainers
  • Supports content: OpenSource, licensed and teacher created
  • Adaptive recommendation engine to match content with student
  • Delivers content based on students’ own goals and learning needs
  • Puts the trainer in control both inside and outside classrooms
  • Delivered anywhere using web technology formatted to user’s device
  • Enables online testing via QTI standard
  • Supports both individual and group learning and testing (scoring)
  • Integrates via SIF standard
  • Integrates with Microsoft office 365 and Google suite


  • Supports all learners, at all levels and abilities
  • Provides teachers/trainers with insights into every class and student
  • Supports all pedagogies including MASTERY
  • Advances students by automatically recommending advanced learning modules
  • Engages students and teachers/trainers through multiple content types
  • Allows teachers/trainers to easily upload their learning material
  • Allows teachers/trainers to easily update their learning material
  • Supports blended learning - teacher/trainer and self-directed
  • Easy to use with minimal training required
  • Easy to access via single sign-on (O365 & Google)


£500 per unit per month

Service documents


G-Cloud 11

Service ID

4 1 8 5 0 6 7 2 4 6 3 0 9 4 8


Luminis U.K. Ltd

Mathew Wilson

+44 (0) 7934 864 472

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • As is web-delivered, a web browser is required
  • The web browser must be Chrome, Firefox, Safari or Edge
  • Internet Explorer may work but this is not guaranteed
  • An internet connection is required
  • Minimum download bandwidth is 2 Mb/sec
  • Higher bandwidth is required for high definition video content

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Maximum 8 hours for bronze level (included in price)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels Luminis provides Bronze, Silver and Gold level support. Bronze level is included in the price. For details of the three support service levels, please see Section 2.5 of the Service Definition. For pricing for the three support service levels, please see the Pricing Document. We can arrange for onsite support within 5 working days based on the day rates shown in our SFIA document. All support matters are handled via the Luminis support desk.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Preparation of physical infrastructure
Configuration and test of user access
Optionally configure a load balancer
Optionally configure automated backup and recovery
Configure metering and billing
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction This service is available on a consultancy basis by arrangement with Luminis
End-of-contract process The customer gives Luminis one month’s notice of cancellation of the ARL service and at the end of that month, the service will be switched off

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Service interface No
Customisation available Yes
Description of customisation Customisation is performed as part of the on-boarding process


Independence of resources is hosted using Luminis Cloud RTI. This provides either dedicated hardware, or multi-tenancy with guaranteed resource allocations


Service usage metrics Yes
Metrics types There are multiple ways within the application to monitor how users are using the application, it being part of the core functionality.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Data at rest is held in Amazon AWS data centres, which provide data at rest security
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export data by arrangement with Luminis.
Data export formats Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.8% uptime
Approach to resilience The software is hosted using the Luminis Cloud RTI service. The application is automatically replicated in two or more servers. When one of these fails, another instance is automatically started to maintain the replication count. The application remains available throughout this process.
Outage reporting Service outages are reported by email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Authentication as with standard users, plus role based authorisation. Some channels involve use of interfaces, such as command line, which is not available to standard users.
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security Governance for Luminis concentrates on the security aspects of its software products.
Information security policies and processes All Luminis software products follow industry standard practices for data security, including encryption of data in movement and data at rest, as well as user authentication and authorisation. We use extensive peer review of software design and implementation to ensure the robustmess of all our products, including the securitry related aspacts.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We track the status, location and configuration of service components throughout their lifetime. Changes to the service are assessed for potential security impact, and are managed and tracked through to completion.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats, vulnerabilities or exploitation techniques which could affect the service are assessed, and corrective actions are taken. We monitor relevant sources of information relating to threat, vulnerability and exploitation techniques. The severity of threats and vulnerabilities are considered and we use this information to prioritise implementation of mitigations.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All information to support protective monitoring is held in the system logs. A sophisticated search facility on system logs allows extraction of this information
Incident management type Supplier-defined controls
Incident management approach We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £500 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial can be trialled for up to 30 days by arrangement with Luminis
Link to free trial This will be provided only on arrangement.

Service documents

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