twentysix Limited

Episerver DXC Commerce Implementation

twentysix has significant expertise implementing Episerver Commerce sites rapidly and to a very high standard; beyond basic commerce implementation we have delivered numerous powerful controls that push Episerver to the limit of what's achievable. twentysix is an Episerver Premium Partner and has the largest Episerver development team in the UK.


  • Integrated Content and Commerce
  • Personalisation using manual and automatic features
  • Integration into numerous payment providers
  • Content approval workflows
  • APIs for integration of data both consumed & exposed data
  • Content preview across multiple devices and canvas sizes
  • Multi-lingual and multi-locale support
  • Permissions platform for granting and denying access to content
  • Versioning of content
  • Projects - grouped content with a single click deployment option


  • Fully immersive commerce experiences benefitting from CMS control
  • Deliver the right marketing message to the right audience
  • Connect and push payment to multiple payment providers
  • Provides auditing and approval for content changes
  • Integrates with both internal and external platforms
  • See how content looks on a choice of platforms
  • Deliver globally with different languages and currencies
  • Ensure security of content
  • Have access to historical updates, never lose an edit
  • Push multiple edits live at the same time for campaigns


£350 to £875 per person per day

Service documents


G-Cloud 11

Service ID

4 1 8 3 7 1 8 3 0 4 6 2 3 5 6


twentysix Limited

Lorna Foott

0800 320 2626

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Twentysix provide bespoke .NET development services which either sit alongside or integrate in to Episerver Commerce developments. These include complex integrations into third party systems and delivery of standalone applications to meet client requirements. twentysix also provide various services with regard marketing of the service and associated site.
Cloud deployment model
Public cloud
Service constraints
Generally there are no service constraints, though this may change dependent on requirements
System requirements
Service requires license

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond inline with our SLA’s as the minimum for all tickets.

Weekend coverage only covers P1 tickets (should this coverage have been selected), this is via a direct out of hours phone number, which is then supplemented by a ticket in the service desk.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/a - this is something that we are happy to offer if a client requires it but we have not provided any to date.
Onsite support
Yes, at extra cost
Support levels
Twentysix provides two core support levels and can also work to create bespoke support packages around our client’s needs.

For in-hours coverage you receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday).

For 24/7 support you will receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) plus 24 hours support coverage - consisting of 15 and a half hours, out of hours coverage (17:30 to 09:00 the following day, Monday to Friday). In addition, you receive 24 hours support coverage on bank holidays and weekends.

SLAs govern guaranteed response times.

We can provide bespoke support packages to fit your needs.

Cost is dependent on the coverage and amount of hours support required.
Support available to third parties

Onboarding and offboarding

Getting started
We offer full on-boarding sessions with training on the platform. This is based around client needs and can include onsite or online training. Access to official DXC and Episerver documentation is, of course, provided. We also create bespoke documentation for any pages and functionality that we have delivered beyond a basic implementation.
Service documentation
Documentation formats
End-of-contract data extraction
We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement of a secure way in which to transfer data, we commit to delivering that content to an agreed repository within an SLA'd timeframe.
End-of-contract process
We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is all done as either project cost or T&M depending on agreement.

Using the service

Web browser interface
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The DXC service is fully responsive and works across mobiles, desktop and other devices (TV, etc) with the same interface.
Service interface
What users can and can't do using the API
Episerver DXC provides a number of APIs for the consumption of data and the exposure of data, both allowing content to be updated programatically and also content within the CMS to be pulled into third party platforms.

This is accomplished through a RESTful API service which requires authentication on the platform in order to run.

There are also APIs which allow programatic access to other elements of the CMS - not just content.

Finally, the implementation phase can open up any aspect of the CMS and extended developments as required.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
The DXC service provides the ability for commerce, content management and other marketing services - customisations are able to be achieved across all other aspects of the software - from look and feel through to additional development tasks, the delivery of analytics and CRO, implemenations of third party tools including webchat and form generation.


Independence of resources
Episerver DXC is a fully scalable service which is set to automatically increase either individual resources or servers as is needed in relation to service demand.


Service usage metrics
Metrics types
Given the price model of charge per use, Episerver DXC provides usage metrics on a month basis or as requested. Episerver DXC also tightly integrates into third party metrics platforms like Power BI and Google Analytics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The DXC supports a number of automated options for the extraction of both page and block content and also any end user data which has been put into the platform.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Other protection between networks
As a fully ISO 27001 certified development partner we ensure at the start of any project that mechanisms are agreed for the transfer of data between parties - this is hugely dependent on the buyers requirements and twentysix can usually find a way to deliver against any requirement that the buyer may have.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
DXC has a service availability target of 99.90%, subject to the level of service taken out.

Refunds are returned as service credits.
Approach to resilience
Information relating to our service resilience is available on request.
Outage reporting
Outage reporting is delivered via email alert.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Restriction can take place using a number of different mechanisms from IP restriction through to locked out accounts.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
MQA, certificate 0549
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Our entire Leeds organisation is covered by our ISO 27001 certification.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information relating to our security policies is available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As part of our ISO 27001 certification, change control and configuration management is vitally important to twentysix. We have a change management process which we are happy to supply upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO 27001 certification, vulnerability management is vitally important to twentysix. We run a risk identificiation & management based model for any identified vulnerability.

Threats are generally identified through subscription to a number of services, including manufacturer/developer websites and email lists.

Any fix is generally audited by our IT/IS team against the types of systems we are running internally.

Depending on the findings of the IT/IS team then fixes are rolled out ASAP in line with internal and client requriements.

We have a full vulnerability management process which we are happy to supply upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As part of our ISO 27001 certification, monitoring is vitally important to twentysix. We have a full monitoring process & procedure which we are happy to supply upon request.
Incident management type
Supplier-defined controls
Incident management approach
As part of our ISO 27001 certification, incident management is vitally important to twentysix. We have a full incident management plan which we are happy to supply upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£350 to £875 per person per day
Discount for educational organisations
Free trial available

Service documents

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