IT Lab Limited

Egnyte Implementation and Support

IT Lab are a strategic partner of Egnyte, enabling IT Lab to provide specialist Egnyte support for strategy, design and implementation. IT Lab are also able to on-board departments and agencies to the Egnyte platform as well as providing on-going support and management.


  • Specialist Egnyte support provider
  • Delivery of high quality, tailored services
  • Management of cloud, 3rd party and on premise services
  • Cross service management and integration
  • Business case assessment, review and development
  • Assessment and recommendations relating to federated management
  • Migration and transition services
  • Platform on boarding and delivery


  • Management of documents across storage platforms
  • Secure enterprise file sharing
  • Simplified document management
  • Simplified provisioning
  • Rapidly scalable


£550 per unit per day

Service documents

G-Cloud 9


IT Lab Limited

Michael Bateman

020 7030 3333


Planning service Yes
How the planning service works By understanding current workflows and processes together with what would like to be achieved we can advise and design a new folder structure with appropriate security access.
Planning service works with specific services Yes
Hosting or software services the planning service works with Egnyte


Training service provided Yes
How the training service works End user training provided onsite or remotely
Training is tied to specific services Yes
Services the training service works with Egnyte

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can use several techniques to migrate clients from one solution to another, this is all dependant on the clients' environment and how they operate. One such option is to seed the data to the new solution whilst the current system is being used and cutover to the new service when appropriate.
Setup or migration service is for specific cloud services Yes
List of supported services Egnyte

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Ensure clients can access their data from all locations that they will need to and through the various applications they will use.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers Yes
Security testing accreditations
  • Other
Other security testing accreditations CHECK
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works IT Lab provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service are supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by Network & Security virtual team which is a crucial part of Cloud based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24.7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We provide a remote help desk service starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).


Supplier type Reseller providing extra support
Organisation whose services are being resold Egnyte

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £550 per unit per day
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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