Lantum Ltd

Lantum staff bank management and e-rostering technology platform

Lantum is a cloud-based workforce management platform for healthcare providers. Lantum provides collaborative staff banks, e-rostering, clinical governance documentation storage, automated timesheets and optional next day payment via Rocketpay. Our Marketplace provides a pool of vetted locums to fill shifts.

Features

  • e-rostering platform to plan and manage susbstantive workforce
  • Create cloud-based staff bank which can be pooled across locations
  • Set individual pay rates for different staff and shifts
  • Online timesheet approval and automated messaging
  • AI and machine learning to smart match staff with shifts
  • Automated payment to staff including next day payment option (Rocketpay)
  • Access a wide pool of vetted staff via Lantum’s Marketplace
  • Access to full clinical profiles, governance documents and references
  • Fully functional mobile apps for clinical staff (iOS and Android)
  • Send shifts to agency after bank staff have received opportunity

Benefits

  • Increase staff bank fill rates to 90%+ using matching algorithms
  • Reduce agency spend by ~30% by better utilising existing workforce
  • Continuously improve fill rates using proactive advice and support
  • Access secure staff clinical governance documentation 24/7
  • Control spend through setting payment rates with built-in approval mechanism
  • Reduce variability of spend and monitor performance wirh real-time reporting
  • Increase clinical-capacity and retention of staff by 40% using Rocketpay
  • Assistance 24/7 with customer support via live chat/email/phone
  • Control agency spend with last-minute cascading and inviting shift “bids”
  • Establish collaborative staff banks with neighbouring organisations

Pricing

£50 to £10000 per licence per month

  • Free trial available

Service documents

G-Cloud 11

416923036483588

Lantum Ltd

Melissa Morris

0203 771 8411

melissa@lantum.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Our service is hosted entirely by us, so buyers do not need to run specialised hardware.
System requirements
  • Web browser
  • Internet connection
  • IOS (for the app)
  • Android (for the app)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Under 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Not applicable
Onsite support Yes, at extra cost
Support levels All end users are provided with initial training, either face-to-face or over the phone, based on client preferences. Due to the tool’s simplicity and ease of use, training only takes 30 minutes to complete and results in users gaining a full understanding of the software. Users can book as many training sessions as they like and are provided with full support by a named and dedicated Account Manager (between 09:00-18:00 Monday to Friday).

The Account Manager will guide users through how to best use the product and will also assess staffing function performance during Quarterly Review Meetings, where they will offer advice on how to fill more shifts. Extended hours support (8:00-21:00 Monday to Friday and 8:00-20:00 at weekends) is available via email, chat or by phone.

Tech support is available between 09:00-20:00 to answer technical queries by a specialist team.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Lantum sets up a joint Project Management Office (PMO) which consists of full-time marketing and project management team from Lantum and stakeholders from the client side.

Subject to the size of the implementation an onboarding team are deployed on-site with the PMO for 8 weeks. They are responsible for moving a target number of workers through each onboarding stage (obtaining compliance documents, document approval, signing staff bank contracts and system training) by agreed deadlines.

Real-time reporting tracks progress which is discussed at PMO meetings. The onboarding team size varies and can be flexed depending on launch deadlines and the number of staff.

Lantum has developed a step-by-step methodology that can be shared with the client via our onboarding playbook.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data extracts will be provided in agreed formats on termination, if requested.
End-of-contract process Contracts to use the software run for 12 or 24 months. Two months before the end of the contract, clients will have the opportunity to renew. If they do not wish to renew the contract, access to the platform will be revoked at the end of the contract period.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our mobile app's interface and design is different in order to make using the platform easier on mobile, however, all functionality is the same.
API Yes
What users can and can't do using the API Upon individual agreement, authorised partners can be granted access to all feature modules on our platform. This includes additional 3rd party application support. All requests will be reviewed and agreed on a case-by-case basis.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Healthcare providers can customise the compliance standards they require for doctors to book into the platform. They can also build their own online staff banks and customise their relationship with their staff using instant book and priority access functionality. We brand the staff bank with the logo of the organisation adopting it and customise the marketing materials used to engage with the staff bank. We can configure large amounts of the platform, price on application.

Scaling

Scaling
Independence of resources Lantum operates on scaling, cloud-based architecture, so the software remains performant regardless of the number of active users. Updates and upgrades are managed to prevent downtime and performance issues. Any scheduled maintenance will occur at an agreed time and will usually last no longer than an hour. Our platform has had no unscheduled downtime in the past 12 months.

Lantum is hosted on Amazon Web Services which ensures a secure cloud services platform that can be grown with demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide an online, real-time reporting suite which allows clients to access their analytics whenever they wish, viewing data with a customisable selection of interactive and filterable metrics. Any necessary reports can also be setup to automatically send via email in a PDF format to all required email addresses.

Account managers meet with clients quarterly to review metrics and guide clients on how to improve various metrics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can view and print their data on the site, and can request data extracts from our service team
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability This can be discussed as part of contract negotiations.
Approach to resilience We have self-healing container-based architecture, spread across multiple physical cloud-based hosting providers
Outage reporting Email alerts, and via telephone support

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All actions are logged and auditable by our technical oversight staff.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certified by CSI - Certified International Systems
ISO/IEC 27001 accreditation date 23/11/18
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a Data Protection officer who reports to the ICO and the board, we have ISO 9001, ISO 270001, Cyber Essentials Accreditation and fully GDPR compliant.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All code changes are reviewed by our CTO. We are able to audit any data changes to find the source of a change.
Vulnerability management type Undisclosed
Vulnerability management approach As part of our ISO27001 process, we actively assess threats to our service and adopt security principles.
Protective monitoring type Undisclosed
Protective monitoring approach As part of our ISO27001 process, we actively assess threats to our service and adopt security principles.
Incident management type Undisclosed
Incident management approach Incidents are all reported internally and logged in our central knowledgebase, including a full post-mortem and follow-on steps to ensure the incident doesn't reoccur.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £50 to £10000 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a 3 month free trial for clients who are looking to adopt the e-rostering platform. Staff bank management, Rocketpay and the marketplace are always charged at full price.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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