Adam HTT Limited

eBrokerage

Two-way portal, digitizing the health and care brokerage process for procurement of services. Template driven requirement process to fully personalize service need based defining essential and non-essential elements. Direct provider input. Fully customizable with automatic offer review, provider ranking, contract award. Full audit and real-time reporting / MI.

Features

  • Personalised, outcome-based procurement of complex services
  • Bespoke template-driven commissioning process that is cloud-based
  • Automated supplier accreditation and enrolment
  • Access from any device - platform independent
  • Integration with CQC, Experian, OJEU and TED
  • Dynamic Procurement Service (DPS) is PCR 2015 compliant
  • Account Management for social care, health, transport and housing
  • Used across all framework types from closed frameworks to DPS
  • Citizen Portal for Direct Payments / Self-funders / Health Budgets
  • Electronic Call Monitoring for simplified visit management

Benefits

  • Commissioning based on outcomes
  • Supplier engagement formalised for better performance management
  • Increased competition amongst local SME supply chain drives better quality
  • Clients have reduced the cost of services by 8% average
  • Configuration tailored to the needs of CCGs and LAs
  • Clients buy between 2% to 18% above market average quality
  • Straight-through process improves risk management and delivers workflow improvements
  • Real-time management information designed to support decision-making
  • Comprehensive implementation programme delivers change gently with stakeholder buy-in
  • 100% payment accuracy on invoices for delay and error processing

Pricing

£10000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

4 1 6 8 6 7 1 8 3 6 4 6 5 1 4

Contact

Adam HTT Limited

Nick Dent

0800 988 2326

sales@useadam.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Please see the full adam portfolio
• SProc.Net
• Life co - Citizen Portal
• Electronic Call Management
• Case Management System
Cloud deployment model
Private cloud
Service constraints
*Supported devices
• PC
• Mac
• Smartphone
• Tablet

*Supported web browsers
• Internet Explorer 8
• Internet Explorer 9
• Internet Explorer 10+
• Microsoft Edge
• Firefox
• Firefox Developer
• Chrome
• Safari
• Opera
System requirements
None - SProc.Net is a web-based solution

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times
The Support Team provides operational support between the hours of 08:30 and 17:00 Monday to Friday. • Contact Method >> Measurement >> Target ===================================================================================== • SProc.Net Query Activation Time >> Within 1 Hour >> 95% • SProc.Net Query Resolution Time >> Within 24 Hours >> 90% • Live Chat Initial Response Time >> Within 10 Minutes >> 90% • Telephone Enquiries >>Number of client and Service Provider Calls Answered first time and within 30 seconds >> 90%
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Standard Usability Testing
Onsite support
Yes, at extra cost
Support levels
Our Operation provides a comprehensive set of support services ensuring our customers and providers derive the absolute maximum value from our products and services. During implementation our project team will support customers with change management and will set up the system to best fit the needs of the individual authority. Training will either be delivered onsite or off-site via webinar. Any post go-live training requirements is chargeable. We engage with providers and provide training to all users Our Support Team located in Milton Keynes, provides operational support to all system users between the hours of 08:30 and 17:00 Monday to Friday. The team also reviews and manages each transaction processed through our system ensuring they are processed seamlessly and without delay. Our Supplier Relationship Management team is responsible for building, developing and maintaining supply chains for our customers. They will ensure a robust and responsive provider base is available to our customers at all times. As part of the overall support services, clients are provided with a designated Service Delivery Manager responsible for the strategic management and development of the contract. Escalation of technical issues with the product will be to our development team, including programmers and cloud support staff.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full implementation project management including onsite and online training
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Adam would work with the customer to ensure all required data is extracted and exported to a useable data format . Although not usually chargeable, adam can only assess each instance once the requirements are known, and may have to charge for some work.
End-of-contract process
This is determined on a client-by-client basis, dependant upon their requirements for such things as retention periods and required data formatting. Although not usually chargeable, adam can only assess each instance once the requirements are known, and may have to charge for some work. (See Terms & Conditions)

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
SProc.Net is a web-based application, built as a responsive web site, so all functionality that exists when accessing via a desktop is available on mobile
Service interface
No
API
Yes
What users can and can't do using the API
SProc.Net does not currently have any open APIs. All existing APIs are specific to existing clients. New APIs can be created on a case-by-case basis but are likely to be chargeable.
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The Infrastructure is designed for scalability in both the web server and database environment. Available capacity is always over specified to ensure performance is not affected by peaks in service. Resource usage is tracked and reviewed daily to ensure maximum required resource is always available.

Analytics

Service usage metrics
Yes
Metrics types
Service metrics are provided for adam's Measures of Success as standard (please see our full Service Description for details). Other, client specific, KPIs will be provided where possible.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Adam provides a comprehensive suite of reports to cover most users requirements from SProc.Net. Other reports may be generated on request but may be chargeable. All list pages have an export-to-Excel feature. All SQL reports can be exported to Excel, CSV or PDF.
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
Other
Other data import formats
  • Adam doesn't allow users to import directly into the system
  • Data translation and load is handled during implementation
  • “Imports” would be handled via the standard processes

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Over the past 12 months adam has operated at system uptime of above 99.999%. We have SLAs in place to provide uptime of 99.95% and this SLA has been met in perpetuity. As such adam has never had to pay compensation for system unavailability.
Approach to resilience
The private cloud is synchronously replicated to the secondary datacentre allowing for a rapid disaster recovery process, with replication and failover to the secondary data centre using VMware SRM. The DR platform can be invoked from both the primary and the secondary fully resilient locations.

No single point of failure at any level of the setup and database availability groups allows instantaneous failover in the event of a primary database failure, meaning no noticeable impact to system users.
Outage reporting
Over the past year system uptime has been >99.999%.

In the unlikely event of a system outage we have a set of responses and protocols documented in our Disaster Recovery documents.

Outages are reported to our MD and CTO immediately and notified to the Senior Management Team. Within 15 minutes our Support Team will notify all users of the issue and the next steps. We will provide alternative URLs for system access and will revert to manual processes where appropriate.

Our Account Management Team will inform our key stakeholders with regular contact providing updates every 30 minutes. Users will be provided with an emergency operational contact. Once the situation is resolved all users will be notified. Our Support Team will review the impact on the users and will follow up with any who may have been in the process of completing transactions.

Our Account Management Team will advise when the situation has been resolved and will provide details of the incident. Further to this a Disaster Recovery Incident report will be created that explains in detail the issue that occurred, steps taken and any appropriate measures to prevent reoccurrence. This report will be distributed to any affected customers as necessary.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
DPH - 26/8/2016 adam - 21/4/2016
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • IG Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
IG Toolkit
Information security policies and processes
Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have monitoring at application, database and infrastructure level that proactively monitors for issues. Any alert that is triggered, will automatically be sent to the production support team who will investigate the issues. Response times and fix times will be dependent on the severity of the issue.

Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request
Incident management type
Supplier-defined controls
Incident management approach
Prospective clients are welcome to review adam's Data Protection and Information Security Policy on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10000 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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