ClearPeople Ltd

SharePoint Intranet Office365 - Atlas

Atlas SharePoint Intranet is a people-first communication, collaboration and knowledge platform that is rapidly deployed to drive productivity, improve communication and knowledge management efficiency. Atlas has been developed utilising our years of experience working with knowledge-intensive organisations and SharePoint intranet experience in Microsoft SharePoint Office 365 and SharePoint Online Intranet.

Features

  • Market-leading knowledge solution for SharePoint Office 365 intranets
  • Intranet communication built on Office 365 Modern SharePoint Online
  • More than a SharePoint intranet, Atlas increases knowledge productivity
  • Accessible SharePoint intranet and fully responsive including mobile app
  • SharePoint Intranet design, development, training and support all included
  • Communication Content Publishing for the Digital Workplace Office 365 SharePoint
  • Automation using Flow, PowerApps, Bot framework, Office 365 SharePoint Online
  • Frontline worker communications SharePoint intranet and integrated with Microsoft Teams
  • People Finder Office 365 SharePoint intranet
  • Knowledge Finder Office 365 SharePoint intranet

Benefits

  • Centralise communication and knowledge with easy SharePoint Office 365 intranet
  • Accessible content, engaging communication functionality, robust workflow and governance controls
  • Quickly share communication and locate relevant content on SharePoint intranet
  • Easy SharePoint Office 365 intranet search with taxonomy, navigation, discovery
  • Remove reliance on technical staff through non-technical SharePoint intranet interface
  • Improve communication on SharePoint Office 365 intranet, time efficiencies
  • Fast deployment on SharePoint Office 365, robust for future requirements
  • Streamline business processes; integrate, automate and standardise SharePoint workflow
  • Facilitate digital inclusion and communication of frontline workers on SharePoint
  • Fantastic user experience, improved communication on Office 365 SharePoint intranet

Pricing

£40,000 to £190,000 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paardenburg@clearpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 6 7 7 3 3 8 9 9 6 9 5 0 5

Contact

ClearPeople Ltd Petula Aardenburg
Telephone: +44 (0)20 33 769 500
Email: paardenburg@clearpeople.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365, SharePoint
Cloud deployment model
Public cloud
Service constraints
None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
System requirements
Microsoft Cloud Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the SLA the minimum time period for responding to questions will be within two hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Typically, 09:00-17:30 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage. Flexible, priced to your needs.
Support available to third parties
No

Onboarding and offboarding

Getting started
ClearPeople have a defined adoption program driven through a Managed Service contract
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The data can be easily migrated utilising common migration tools available in the market
End-of-contract process
The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Experience tailored to meet the needs of the client.
Including hamburger drop down navigation
Service interface
Yes
Description of service interface
The Service utilises the Microsoft Cloud interfaces for Azure and Office 365
Accessibility standards
None or don’t know
Description of accessibility
The service adheres to Microsoft Cloud UI standards
Accessibility testing
ClearPeople undertake automotive testing of the UI for testing accessibility standards
API
Yes
What users can and can't do using the API
The API is flexible and open, it can accommodate most common usage senarios
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platform framework allows a flexible approach most standard types of customisation

Scaling

Independence of resources
ClearPeople design solutions that are scalable based on the projected business objectives and strategies

Analytics

Service usage metrics
Yes
Metrics types
Out of the box tools and additional 3rd party tools when necessary
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Commonly available tools
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please refer to the Microsoft Office 365 Trust Centre https://products.office.com/en-gb/business/office-365-trust-center-operations
Approach to resilience
The solutions are designed and based on Microsoft Cloud best practise technical architecture
Outage reporting
Email alerts are used to report on any outages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management areas can be restricted utilising permissions based Information Architecture
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
In progress
What the ISO/IEC 27001 doesn’t cover
Covers whole organisation
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ClearPeople align all services with the principles and standards described in the ISO accreditations.
Information security policies and processes
To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery. In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We implement a comprehensive source code management solution based on Microsoft Dev Ops best practice that enables us to track every branch in our solution development lifecycle.  All changes are scheduled into a roadmap that is reviewed and signed off by our MVP (Microsoft most valuable professional) whose intimate knowledge of Microsoft's technical direction and security best practice means that we minimise security exposure.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Supplier-defined controls
Incident management approach
Clients need to log a ticket via our support ticketing system Gemini by login or sending an email to our Support desk that automatically generates a ticket. Incidents reports are based on monthly client time reports with an overview of all their time spent on support and we provide constant updates on the Gemini tickets with technical feedback and coordination.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£40,000 to £190,000 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Office 365 free trial
Covers 30 days
The trial does not include any custom applications

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paardenburg@clearpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.