FlyingBinary Ltd

Prospektus Accessible PDF Publishing

Prospektus Accessible PDF Publishing provides bulk, custom data distribution to authorised or public users in normal and accessible PDF formats. Residing in the FlyingBinary big data analytics suite, Prospektus ensures legal compliance for accessible documents at citizen scale. Keywords: Report, Brochure, Statement, Data-driven, Graphic, Images, Secure website, Audit, Dynamic Client


  • Accessible: Citizen Scale, Inclusive, Diverse, Accommodating, Special Needs, User selection
  • Normal: Standard Presentation, Professional, Publication, Polished, Graphical, Layout, Typeset
  • PDF: PDF/A, Accessible, Standard, Everywhere, Offline, Packaged, Versioned, Timestamp
  • Customisable: Data Driven, Client Defined, Template, Structured, Programmatic, Organisation Branding
  • Secure: Authorised, Integrated, Enterprise, TLS, 2FA, SSO, Role based
  • Web: Internet Delivery, Cloud, Scalable, Performant, Mobile, Collaborate, Share
  • Data service: Tableau Private Visualisation, BI, Database, Graphic, Image, Embedded
  • Sign-in service: OpenID Connect, SAML, Directory Services, SSO
  • Hosted: Maintained, Administered, Upgrade-free, London Data-Centre, Compliant, Trust, Available
  • GDPR demonstration of compliance: Citizen, Enterprise, Public, Community


  • Compliant: Accessibility, GDPR, Traceable, Consistent, Inclusive, Diverse, Accommodating
  • Audit: Governance, Verifiable, Traceable, Certified, Permissions, Regulation, Legal duty
  • Flexible: Full customisation, Client Design, Instant Updates, Fast Design Cycle
  • Lower Cost: TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
  • Self-Serve: Empower Workforce, Browser-based, Question, Immediate Response, Web Hosted
  • Secure: Enterprise, Citizen Scale, SSO, Configurable Roles, Authorised, Public
  • Time-Saving: Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate, No Coding
  • Evolution: Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Evidence based policy
  • Evergreen: Reduce technical debt, Modern, Standards-based, Loosely coupled, Services based
  • GDPR configurable: Meet business need, sensitive data, special category


£0.50 a unit a year

Service documents


G-Cloud 12

Service ID

4 1 6 4 8 7 2 5 1 5 5 7 3 1 0


FlyingBinary Ltd Dr Jacqui Taylor
Telephone: +44 77 899 668 02

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
Published views and dashboards are accessible from any platform and from any current browser. Internet Explorer 11 compatibility mode is not supported.
System requirements
A desktop or mobile web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.
Support available to third parties

Onboarding and offboarding

Getting started
There are four types of onboarding help available, which may be used in combination: online help; key contact getting started assistance; additional onboarding assistance; service training courses. Key contact getting started assistance is included within the cost of the service. It is usually conducted as an interactive web screenshare session, but may also be provided as a pre-recorded video session with a follow up teleconference, or as an onsite session. Onsite sessions outside the M25 area will incur an additional cost. Online help is available to all client users of the service and is included within the cost. Additional onboarding assistance and service training courses are both provided via the companion Cloud Support service.
Service documentation
Documentation formats
End-of-contract data extraction
All PDF report documents may be downloaded at any time, as this is the core functionality of the service. There is no limit to the number or size of data extractions performed, but the service is priced on a "fair use" basis for network charges. Excessively large or very frequent data extractions may incur an additional cost or bandwidth limits. Alternatively, the companion Cloud Support service offers assistance with data extraction, at an additional cost. The template specifications and the data contents all reside in the data service that drives this service and do not require separate download functionality.
End-of-contract process
Prior to the end of contract/contract renewal date, we discuss the forward plan with the client key contact. In the event of contract end, we work with the key contact to ensure that all user data and collateral is retrieved or extracted before the contract end date. Although there are standard data extraction tools built in to the service, there may be a requirement for special data migration to the client's chosen new service. In that instance, we can work with the new supplier to migrate data to maximum benefit for the client, such work would be performed within the companion Cloud Support service and incur an additional charge. In the event that the client is unable to extract all required data before the contract end date, it is often possible to extend the duration of the data extraction features of the service for an additional period; or to extend the full service for an additional period; so that the client does not suffer unnecessary unavailability.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All standard features of the desktop service are available on mobile devices. The presentation and navigation of features is reformatted to provide a mobile-friendly experience for smaller screen sizes. Some design and administration features may be more difficult, or not available on mobile devices. Services may be configured for access over the public internet, or restricted to public sector networks. Mobile devices must be able to access services via the same network routes as desktop or laptop devices.
Service interface
Description of service interface
The service employs a modern, simple, browser-based, easy-to-use interface to provide a unified approach for users to interact with the service. Choosing browser-based over an installed application simplifies security, enterprise deployment and ensures that the service is evergreen without costly software upgrades. See answers to other questions concerning browser specifics. All standard user features are available via desktop or mobile web browsers. Mobile browsers are optimised to work with touch input, while desktop browsers support accessibility tools and software.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
All parts of the service interface are tested using both standard input and assistive technologies, including keyboard navigation and screen readers.
Customisation available
Description of customisation
The purpose of Prospektus is to allow customers to create their own PDF report documents, each of which is customised to meet specific needs. All aspects of the PDF document can be controlled, including the overall template layout, the number and sequence of sections within the document, the colour and size of fonts, and the size and placement of images. The accessible formats offer fewer options in order to deliver an accessible result. The content of every section of every PDF report is fully data driven from the customer's data service.


Independence of resources
Our testing tells us the lower and upper levels of cloud resource required to maintain performance for normal levels of demand. We reserve and dedicate the lower level of cloud resources to each client, so that no client user can impact the performance of any other client. As client demand increases, we monitor performance and ensure that additional cloud resources are available to maintain performance, to the upper level. The service is priced on a "fair use" basis, so exceeding the upper level of demand means either reduced performance, or request further cloud resources, at additional cost.


Service usage metrics
Metrics types
Metrics are available showing download activity over time; total, average and peak download activity; download coverage and repeat downloads. These metrics are presented in real time dashboards and are available to client super users on request.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The core service functionality allows users to export their data. User data export does not require supplier intervention. Individual end users may only download the PDF report documents assigned to them. Client super users may download all PDF report documents available in the service. By design, all PDF report documents are downloaded in PDF format. The accessible formats also provide CSV data format for export.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
The internal local network supporting the service is segregated from external networks using both firewalls and internal VLAN configuration. For reasons of operational effectiveness and performance, traffic within the VLAN is not encrypted. Traffic that passes from one cloud service to another is encrypted using TLS v1.2 as it traverses the VLAN boundaries and firewalls. If your use case requires internal network encryption, we can discuss alternate cloud deployments and architectures, at additional cost.

Availability and resilience

Guaranteed availability
We guarantee the service will be available 99% of the time during business hours. Measured over the last two years, we have comfortably exceeded 99.5% availability. For use cases requiring higher availablity guarantees, we can discuss alternate cloud deployments and architectures, at additional cost. No financial recompense is offered for a single failure to meet service level within a year. In the event there are two or more failures in successive months, then a discount equal to one twelfth of the annual cost will be offered for renewals at the next anniversary.
Approach to resilience
All cloud resources are virtualised, so there is no dependency on any single hardware component. The underlying infrastructure is 99.999% available. As standard, all service components are deployed in a single availability zone to minimise service costs. All client deployments are managed as separate cloud instances, ensuring that performance-affecting activity occurring in one client deployment cannot impact any others. All client data is backed up daily for additional protection against service outage, data corruption or other potential losses. In addition to the single zone service, there is also the option of dual zone service, where all service components are replicated at a second site, at additional cost. The dual availability zone option provides geographic resilience, in addition to providing an alternate source of service provision in the case of some outage that affects multiple hardware components, or a whole data centre or geographic location. As standard, primary or single zone hosting is located in the UK, while secondary zone hosting is located in the EEA.
Outage reporting
Service affecting incidents are reported to client key contacts by email. Service affecting incidents include any observation of diminished service performance, reduced or missing functionality and not just observation of service outage. Initial emails may include only a report of the observation. Follow up emails will include notification of full service restoration, or estimated time to restoration, or additional details of mitigations or workarounds. Client key contacts may also request further details or additional help, as the emails are issued by a client support team, capable of responding to requests for additional information; the emails are not issued by "no-reply" mailboxes.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
There are two type of management access, for client super users and for supplier administrators. Client management access is limited to designated user accounts that have super user or admin status. Supplier management access is limited to designated user accounts. Supplier management user accounts have very strong passwords stored in password management vaults, to which only authorised users have access. Some supplier management actions require direct cloud resource management and this is performed via whitelisted or other restricted network access links.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Our security governance is meshed with our corporate governance, with our CEO having final responsibility for G-Cloud services and governance policies and our CTO having day-to-day responsibility for policy implementation. Our policies cover people, processes, technology and information assets, at board, management and operational levels. We review our policies and update our practices in light of new regulation, standards and best practice to ensure we are able to counter current and emerging threats.
Information security policies and processes
Our information security policy follows guidance in ISO27001, is owned by our CEO and implemented by our CTO. The top level Information Security Policy is supported by Architecture, Operations and Client Access policies. The policy states security objectives and establishes principles to ensure current and continued adherance and continual improvement. The policy set is integral to staff induction and all staff are required to agree and accept that information security governance is a core working principle. Operational checklists enforce security practices at the day to day level, and activities cannot be signed off without verified completion. The checklists also contain sections for feedback and challenge so that we actively improve. All staff are expected to challenge, because if we don't, bad actors will. Standard reporting flows from operational analyst or team lead to manager to CTO, but any staff member can invoke exceptional reporting directly to management or board, to ensure that important issues receive appropriate attention. Internal reviews ensure that all information security processes are working smoothly and as designed. If exceptions are found, we perform root cause analysis to understand if/how we need to change working practice to support our information security objectives.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Service hardware components are managed by our data centre suppliers. Component lifecycle management is accredited to ISO27001, including storage overwrite and secure destruction. Service software is assembled from existing software components (proprietary and open source), is obtained only from the official repository, and security checked before use. No custom software is used. The service deployment checklist records all versions and change dates. Planned infrastructure or software changes are reviewed for new or changed features or capabilities, and internal software library dependencies. If needed, configurations are changed to disable unnecessary new features or mitigate any additional security exposure.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We monitor vulnerability feeds, vendor and security researcher blogs to understand emerging threats. We then make an assessment to confirm any potential to affect service, and if so, determine severity and likelihood. Based on our assessments, we create a mitigation plan that may include a change to operation practice, a planned upgrade or an emergency upgrade. Operational changes and emergency upgrades are carried out as soon as reasonably practical following assessment and planning. Planned upgrades are accommodated within the normal upgrade or patching cycle.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
System event monitoring is used to facilitate the identification, classification and analysis of potential security incidents. Any security-related incident is classified as a severely service affecting incident, is escalated accordingly and actioned immediately. Different techniques and processes are employed to mitigate and recover service integrity, depending on the nature of the incursion. Further details are available on request.
Incident management type
Supplier-defined controls
Incident management approach
All service incidents follow a standard process. A triage step classifies to: common event not service affecting; service affecting; severely service affecting. Common events are handled by following a routine process. Events affecting service severely are immediately escalated to acquire necessary resource and management support. All other incidents are handled by the respective support team. Clients can report incidents by email to the support team. Update reports and communications are issued for all client-reported and service affecting incidents. When service affecting incidents are resolved, root cause analysis is performed to determine mitigating actions.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
Joint Academic Network (JANET)


£0.50 a unit a year
Discount for educational organisations
Free trial available

Service documents