Hitachi Solutions

Legacy Asset System Replacement with Dynamics 365 Field Services

Design, implementation and support Microsoft's Dynamics 365 Field Services for Housing Associations to support Asset Management, mobile working, resource and cost management, cost recovery, asset property management and use as CAFM (replacing legacy systems including Keystone/Civica etc.). Hitachi also brings a range of Accelerators to deliver quicker return on investment.

Features

  • Cloud Transformation Roadmap, Envisioning, Business case, Programme Planning, Readiness Assessments
  • Cloud SaaS platform for modern Digital Service Transformation
  • Marketing and Communications Automation
  • Functional and Technical Design Authority including Dynamics/CDS/Azure Data Architecture Design
  • Upgrade advice/assessment/delivery- Dynamics CRM v4, 2011, 2013, 2015, 2016
  • Next generation AI-infused Mobile and Field Service automation including Scheduling
  • Full lifecycle from Ideation to Design, Delivery, Deployment and Support
  • Personalised Online digital experiences including registration, forms and process automation
  • Business Process and Service Design aligned to GDS best practice
  • Intelligent, omni-channel Customer Services, Case Management and Digital Service delivery

Benefits

  • Change and innovate at speed/scale using modern platforms and methods
  • Low Code Scalable and Secure Cloud platform increasing corporate agility
  • Access digital services anywhere/anytime improving staff productivity and Customer Service
  • Proven, award winning Microsoft Government Gold Partner to reduce risk
  • Flexible/modern delivery methods including Agile focussed on maximising benefits realisation
  • Highly skilled teams including onshore, near/off-shore including Security Clearance
  • Focus on collaboration and relationship management to drive improved outcomes
  • Build knowledge and capability internally to reduce support costs
  • Consolidate legacy line-of-business systems reducing costs and improving data/process integration
  • Range of tools/accelerators to reduce cost and improve time-to-value

Pricing

£400 to £1,600 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 5 7 1 0 5 2 3 2 6 0 9 8 7

Contact

Hitachi Solutions Hitachi Solutions Enquiries
Telephone: 0203 198 5136
Email: hsuk-enquiries@hitachisolutions.com

Planning

Planning service
Yes
How the planning service works
We work with our customers to jointly develop the optimum plan for the delivery of the service. Hitachi blends our experience and guidance gained from hundreds of previous implementations with customer specific preferences, constraints and requirements to ensure that plans are realistic, deliverable and agreed by both parties before actual implementation commences. A key input to the planning process is identification and confirmation of available customer resources as this is critical to ensure timely completion of stages such as requirements definition, agile working, testing etc. Full details of our planning and delivery approach is contained in our Consensus methodology which covers the full implementation life cycle. Our Consensus methodology is summarised in the attached Service Definition document.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Dynamics 365 for Customer Service or
  • Microsoft Dynamics 365 for Sales or
  • Microsoft Dynamics 365 for Field Service or
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 CE

Training

Training service provided
Yes
How the training service works
We provide all aspects of Microsoft Dynamics 365 for CRM training.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Dynamics 365 for Customer Service or
  • Microsoft Dynamics 365 for Sales or
  • Microsoft Dynamics 365 for Field Service or
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 Marketing
  • ClickDimensions Marketing

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Hitachi has developed a comprehensive methodology known as Consensus which incorporates lessons learnt from hundreds of previous implementations to ensure repeatable success on new projects. Consensus provides a repository of tools and documents that make it simpler to deliver complex projects and programmes on time and on budget. All delivery modes are supported including Agile, Waterfall and our hybrid approaches known as ‘Essentials’ which are centred on pre-configured solutions with rapid iterations of development allowing customers to go live with projects more quickly and more cost-effectively. Key to set-up is understanding the transition from legacy systems and approaches to the new ways of working. Hitachi is particularly skilled in the migration of data to ensure seamless transition. Our Consensus methodology is summarised in the attached Service Definition document.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Dynamics 365 for Customer Service or
  • Microsoft Dynamics 365 for Sales or
  • Microsoft Dynamics 365 for Field Service or
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 CE

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As the largest implementer of Microsoft Dynamics 365 for CRM we have more experience than any other supplier of providing quality assurance. This includes checking that Microsoft's best practice has been followed and using automated testing tools to validate configuration, customisation and performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide the most comprehensive ITIL based support service for Microsoft Dynamics 365 for CRM. Our service provides a single one-stop shop for the whole service.

Service scope

Service constraints
We provide a comprehensive service, the only constraint is that a Microsoft Dynamics 365 for CRM licence is valid.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
From 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Browser aids supported
Web chat accessibility testing
N/a
Support levels
We provide a Service Manager for all of our support plans. This provides a monthly report detailing all relevant Microsoft Dynamics 365 for CRM Availability statistics as well as all issues reported together with progress and resolution measured against the relevant SLA.

We have two service levels, Assist which provides Response SLAs and Assure which provides Response and Resolution SLAs, which has a higher cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£400 to £1,600 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.