Software Box Limited (SBL)

SBL Clearswift - ARgon Security PLUS for Email

ARgon for Email effectively 'upgrades' existing defences taking protection against ransomware and sensitive data breaches across email to the highest level. Bi-directional functionality prevents inbound/outbound risks and threats simultaneously, protecting critical information helping organisations to comply with EU-GDPR and Data Loss Prevention requirements. Deployable on-premise or in the cloud.

Features

  • Simple 5-step installation: install/configure using default policies in minutes
  • Data Redaction: Remove PII/PCI from outgoing email and documents
  • Document Sanitization: Remove document properties, history and save information
  • Structural Sanitization: Remove active content from incoming/outgoing documents
  • Deep Content Inspection: Identifies hidden content and inadvertent/misplaced content
  • Inspects complex document construction, i.e. embedded object in Excel
  • Works seamlessly with Cisco, McAfee, Sophos, Microsoft and many others
  • Maintains regulatory/corporate compliance without affecting communication flow or productivity
  • Processes thousands of messages/hour on server or vSphere, reducing outlay
  • Mail server independent: Supports Exchange, GroupWise, Lotus Notes, SMTP, POP

Benefits

  • Seamlessly deployed
  • ‘Upgrades’ existing defences, no 'rip & replace' required
  • Prevents inbound malicious threats and outbound data loss risks simultaneously
  • Supports compliance programmes, including the GDPR
  • Eliminates pain of ‘stop and block’, reduces DLP false positives
  • Creates IT operational efficiencies
  • Comprehensive reports
  • ‘Monitoring’ functionality enables visibility of critical data
  • Enforces security and DLP policies
  • Automates best practice data protection processes

Pricing

£7.72 per unit per year

Service documents

G-Cloud 10

415338105848895

Software Box Limited (SBL)

Danielle Connor

01347 812100

tenders@softbox.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Supplements any existing Email security solution. Service up-gradable to full Secure Email Gateway delivering email Antivirus, anti-spam and encryption. Secure Web Gateway solutions can also be integrated
Cloud deployment model Private cloud
Service constraints Public cloud supported to only AWS and Azure. Private cloud supported to vSphere and Hyper-V.
System requirements
  • Private Cloud: Single-CPU X86 server, 4Gb RAM+ 250Gb disk
  • Private Cloud (Virtual): Single-CPU X86 server, 4Gb RAM+ 250Gb disk
  • Hosted: Single CPU, 4Gb+ Memory, 250Gb disk

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times SBL
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible This functionality for web chat is currently in design, therefore, we are unable to describe accessibility at this stage. However, we will work with any customers that require this function to meet accessibility requirements.
Web chat accessibility testing This functionality for web chat is currently in design, therefore, we are unable to describe web testing that has been done. However, we will work with customers to test the web chat function to their standards.
Onsite support Yes, at extra cost
Support levels Standard - 24*7 service, enabling Clearswift to take immediate ownership of reported issues, providing full visibility of progress and status through the end-to-end management of incidents.
Standard Plus - reactive service with a proactive element, providing an additional level of support with proactive alerts and system monitoring/trending capabilities (+ £1,500).
Advanced - recognizing the business critical nature of Clearswift solutions, delivering enhanced support capabilities including automated service monitoring and reporting and regular service reviews, to further secure consistent operational availability through a more proactive level of support. (+ £3,000).
Premium - delivering additional value add services through a Support Account Manager, inclusive of best practice consultation, on-site support days and regular on premise service reviews, in true partnership with our customers. (+ £10,000).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Public training courses are available with optional onsite/remote training; SBL will work with the end-user to devise a suitable training/implementation plan
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data can be exported by Admin at anytime. Full details can be provided upon request
End-of-contract process Product will cease to operate when contract period ended. During the implementation process SBL will provide detailed contract closure procedures and processes. Prior to the expiry of the contract, SBL will manage the customer through the decommissioning process

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service End users can use any device to send/receive email. System Admins do require full size browsers
Accessibility standards None or don’t know
Description of accessibility This functionality for is currently in design, therefore, we are unable to describe accessibility at this stage. However, we will work with any customers that require this function to meet accessibility requirements.
Accessibility testing This functionality for is currently in design, therefore, we are unable to describe accessibility at this stage. However, we will work with any customers that require this function to meet accessibility requirements.
API No
Customisation available Yes
Description of customisation Customers can modify
- Notifications leveraging AD to direct to line managers or senior staff based on content rules
- Policies, Keywords, Regular Expressions and any other data deemed sensitive to look for
- What rules to apply and to whom

Scaling

Scaling
Independence of resources Each system is isolated to ensure service delivery

Analytics

Analytics
Service usage metrics Yes
Metrics types Over 50 reports can be generated showing volume by directions, by users, by formats and by threats. Reports can be automatically scheduled for delivery
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold ClearSwift

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Logfiles, databases can be exported
Data export formats
  • CSV
  • Other
Other data export formats PostGres Export
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability For Full details of the SLA refer to the Service Definition Document. The Hosting Provider undertakes that the System as defined in the Service Description above will be available to the customer for 99.99% of the time, 24 hours a day, 365 days per year. This SLA will not apply to the period between the Installation Date and the Active Date and any impact on availability due to Force Majeure.
Approach to resilience When using private cloud deployments there are redundant firewalls, clusters virtual platforms and shared disk capacity with separate DC
Outage reporting Email alerts and SNMP monitoring

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Admin accounts can have secure password and Admin access can be restricted by IP address
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security Governance processes similar to ISO27001 are in place. ISO27001 certification is being assessed with a goal to achieve this in the medium term (1-2 years)
Information security policies and processes Security Governance processes similar to ISO27001 are in place. ISO27001 certification is being assessed with a goal to achieve this in the medium term (1-2 years)

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Product source code and test suites are managed via a secure change control system. Fully documented procedures ensures development and testing processes are consistent and secure
Vulnerability management type Supplier-defined controls
Vulnerability management approach Products are pen-tested prior to release and periodically during their in-life period. Information sources such as CVE's are monitored and if any vulnerabilities are found, they are assessed, and if considered severe enough then a fix is typically made available within 24-48hrs
Protective monitoring type Supplier-defined controls
Protective monitoring approach Reported compromises are monitored and if any compromises are found, they are assessed, and if considered severe enough then a fix is typically made available within 24-48hrs
Incident management type Supplier-defined controls
Incident management approach Incident management processes follow the industry standard ITIL model. Incidents can be reported via phone, web or email. Incidents are recorded in SalesForce enabling numerous reports to be generated

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7.72 per unit per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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