PDMS Limited (Professional Data Management Services Limited)

Digital Services

PDMS provides a full end-to-end service from design to agile software development to support. We collaborate with you to build software to support your digital transformation. Whatever your challenge, we have the technology and know-how to help you meet it, with well engineered solutions that add value and deliver results.

Features

  • Full digital design / UX design service
  • Solution architecture
  • Software development (agile & waterfall)
  • Data migration
  • Implementation
  • Integration
  • Support
  • Hosting
  • Alpha prototyping & Beta development
  • Mobile application development

Benefits

  • Full end-to-end in-house service
  • World-class software engineering team
  • Tried and tested approach
  • Delivery of increased digital productivity
  • Cloud hosting, service design and management
  • Expertise & experience across whole software lifecycle
  • Integration with legacy systems
  • Skills coaching and knowledge transfer
  • Digital services to meet GDS service standards

Pricing

£550 to £1,000 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saasenquiries@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 5 2 6 2 3 0 8 2 0 1 5 7 8

Contact

PDMS Limited (Professional Data Management Services Limited) Catriona Watt
Telephone: +44 (0) 1624 664000
Email: saasenquiries@pdms.com

Planning

Planning service
Yes
How the planning service works
Our approach isn't about trying to sell you software solutions and platforms, it's about understanding your goals and implementing technology in the most effective way to deliver real value either to your customers or your employees or better still, both. At PDMS we can provide a complete service from Discovery, Alpha, Beta through to Live and then ongoing Support. We believe a Discovery phase provides the best start to any digital project and we undertake research into both your business and your users. We work with you collaboratively to understand your priorities, goals and vision. Throughout the whole project lifecycle we have a strong focus on UX and ensure that the solutions we deliver are secure, scalable and built using open standards. With a strong track record in the public sector, we have experience of working to GDS standards. We assign an experienced and dedicated Project Manager to every project we undertake.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
PDMS provides a range of training solutions, from standard to bespoke training packages. Potential buyers should contact us to discuss their requirements.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can help you migrate existing legacy systems to the cloud. Our project team will evaluate both your business and technical requirements and provide recommendations and a comprehensive migration plan. One key area where we can add substantial value is helping you join-up existing digital technologies across the application landscape. We can help provide practical solutions to the challenge of bridging heritage systems with new digital engagement platforms that join people, data and processes.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
PDMS holds the ISO 9001 quality and 27001 security certificates. All of our processes are documented and audited as part of our quality management system which has been developed to drive continuous improvement. We have significant experience in providing testing services including test driven development and have a set of 7 principles our testers adhere to. Our team of testers have a variety of qualifications and are very thorough in their approach to testing. They test the system functions as specified as well as checking non-functional attributes such as usability, security, and accessibility. They also support our customers in their User Acceptance Testing (UAT) and model office simulations. For larger more complex systems our testers also make use of Automated UI testing tools. We use performance testing tools to simulate a variety of scenarios and loads to find the pinch and saturation points of our customers systems. These tests also allow us to find bottlenecks and determine the responsiveness and throughput rates for the system.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our dedicated support team provides support through standard working hours 09.00 - 17.30 or to extended hours where required. The support team can be contacted by telephone, email, or via our CAPS case management system.

A response to a support request can be expected to be received within four working hours of the support call being raised.  A resolution, or work-around, can, in most cases, be expected to be received within one working day of the support call being raised.

Service scope

Service constraints
None known at time of submission. Any constraints identified during onboarding will be communicated to the buyer.

User support

Email or online ticketing support
Email or online ticketing
Support response times
A response to a support request can be expected to be received within four working hours of the support call being raised.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
As standard, PDMS provide support 09.00 - 17.30 Monday to Friday excluding UK bank holidays.
The support level depends on the type and scope of the solution being supported, and the support hours required. Please see they SFIA rate card for our standard rates.
Technical account management / support engineers are available where required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£550 to £1,000 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saasenquiries@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.