MLC Partners

Professional IT Support Service

In undertaking transformation programmes such as Cloud implementations it is likely that there will be requirements for IT support. This service provides professional IT support services including IT strategy, technical architecture, security consultancy, technical consultancy and IT project management to complement existing capacity and capability of internal teams.

Features

  • Specialist complementary Information Technology (IT) services
  • Flexible and on-demand capability to work alongside internal teams
  • Rapid deployment of flexible teams to meet your requirements
  • Up-to-date understanding of public sector IT architectures
  • Expertise in all aspects of IT including traditional and Cloud
  • Expertise in development methodologies including waterfall and Agile

Benefits

  • Delivered by qualified and experienced IT professionals
  • Highly cost-effective service
  • Easy access to subject matter experts
  • Qualified specialists available in all major vendors
  • Pre-vetted specialist teams
  • Commitment to skills and knowledge transfer
  • Clear progress reporting against agreed objectives

Pricing

£350 to £1,800 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pete@mlcpartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 4 8 7 1 0 4 8 0 5 7 8 1 3

Contact

MLC Partners Pete Marshall
Telephone: 02033711853
Email: pete@mlcpartners.co.uk

Planning

Planning service
Yes
How the planning service works
We can provide support with all IT needs in implementing cloud hosting or cloud software such as IT strategy, technical architecture, systems development, service selection and deployment, security and testing.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can provide support with all IT needs in implementing migrating to the cloud or between cloud services such as IT strategy, technical architecture, systems development, service selection and deployment, security and testing.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We can provide support with all IT needs in quality assurance and performance testing of cloud software including service selection and deployment, performance testing, functional and user testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Our service has no significant constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all queries within four working hours. Standard working hours and Monday to Friday 8.30am to 5.30pm.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide access to our specialists for queries from 8.30am to 5.30pm Monday to Friday by telephone or email. Outside these hours, on request we can provide mobile telephone numbers for account managers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £1,800 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pete@mlcpartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.