UCNS Managed IT
UCNS - Cloud Mitel Telephony Management
A dedicated cloud based service for the proactive management of Mitel Telephony estates. A scalable and flexible support service enabling Cloud IT Services governed by ISO 9001 (Quality), ISO 27001 (Security) and Cyber Essentials Plus. Technical specialists to manage service requests, incidents, problems. Full services for onboarding, KPIs / SLAs.
- UK based 24x365 service desk
- Varying levels of Service support hours (up to 24x365)
- ISO 9001 (quality) and ISO 27001 (security) for confidence
- Dedicated Telephony expert team with industry leading expertise
- VIP and Executive aware service models
- Continuous improvement programme in place
- Asset inventorying for easy escalation and asset identification
- Remote support tools for remote resolution
- Network, systems and hardware monitoring capability
- Change management (CAB) integration capability
- Efficient and stress-free resolution of service requests and incidents.
- No single point of failure delivering greater service availability.
- Service Level Agreement (SLA) monitoring
- High first call resolution rate (FCR)
- Overflow only services
- User satisfaction survey for all calls
- Accredited to ISO 9001 - Quality Management UKAS audited
- Accredited to ISO 27001 - Information Security UKAS audited
- Accredited Cyber Essentials Plus for additional security
- Wholly owned and managed on boarding planning and process