Bramble Hub Limited

Bramble Hub Amlib UK - Hedgehog for School Libraries Management System

Manage your school library through engaging easy to use web pages. Hedgehog allows pupils to find items appropriate to reading ability and interests. Supports rapid issue, return and renewal of items. Quick and easy to set up on PCs, tablets and mobiles. Training, migration, implementation and support services available.

Features

  • Delivers an easy to use library management system
  • In the cloud so no need for local IT resources
  • Runs on PCs, tablets and mobile phones
  • Colourful website with book covers increases engagement
  • Import catalogue records from external library such as British Library
  • Reading level and genre searches to support junior readers
  • Configuration achieved by web browser for fast set up
  • Industry standards (MARC21/Z39.50/XML) provide for fast migrations
  • Built and supported in the UK by Amlib UK
  • Skilled in migrations from legacy solutions to cloud technologies

Benefits

  • Intuitive, time-saving, easy to learn and easy to use
  • Easy and quick to set up using a web browser
  • Attractively priced with low maintenance costs
  • Comprehensive – all the functionality you need in one system
  • Attractive web design encourages student to read
  • Flexible search mechanisms allow users to find information easily
  • Reading level and genre searches provide access to appropriate resources
  • Save money using convenient low cost mobile hardware e.g. tablets
  • Flexible reporting tools gives you the information you need
  • High quality of support from responsive UK based support desk

Pricing

£900.00 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 4 2 7 4 6 4 6 4 8 0 5 3 7

Contact

Bramble Hub Limited Neil Simpson
Telephone: +44 (0) 2077350030
Email: contact@bramblehub.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Hedgehog is a web browser solution, which may be hosted anywhere. A web services API is supported, which means that you can embed Hedgehog in your in house Windows applications to provide additional services integration with other systems; HTML5, JavaScript, JSON and SOAP interfaces are supported if you wish to embed Hedgehog in your own applications.
System requirements
  • A web browser on your device
  • Javascript enabled on your web browsers
  • Microsoft IIS web server should be enabled on Windows server
  • Microsoft SQL Server Express Edition and above
  • Full-text search features of Microsoft SQL Server are utilised
  • Adobe adapters for SharePoint for full-content PDF searching
  • Cookies should be enabled
  • Hedgehog supports Apple 'apps' on Apple devices
  • Hedgehog supports Android 'apps' on Android devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions and issues raised online within 1 hours of us receiving them (depends on the severity of the issue). Our response time with out of hours questions would be on the next working day. Our working hours are 9:00-17:30 Monday - Friday, excluding bank holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support is provided via skype, webex, zoom, team viewer and emails which for library services is a better option. This offers the benefits of visual help for those with visual acuity.
Web chat accessibility testing
None specifically
Onsite support
Onsite support
Support levels
Our support levels are based on both the hours of service your require e.g. with or without weekends and the hours supported as agreed with our clients. Where a client requires support outside normal hours, the details of nominated support staff, who are expert in your configuration, will be provided. Onsite application support for a fixed number of man days per annum may also be provided to provide additional training and configuration tuning to introduce new services. Full consultancy services are available to provide guidance on feasibility, gap analysis, software consultancy and onsite implementation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A full range of training courses are available, which can be tailored to match those services, which you wish to use. For example there are courses for acquisitions staff, periodicals managers, advanced report as well as the core introductory courses. ANS will sit down with you and lan what courses are appropriate. These course may be given onsite or using tools such as webex or Skype.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Word formats
End-of-contract data extraction
Data is provided in CSV format, SQL format or XML formats. MARC 21 is also supported for interoperability with other library management systems.
End-of-contract process
At the end of the contract you can request your information is delivered to you in MARC, CSV, flat files, Excel or XML. Within Hedgehog you can extract all the information you need yourself using the standard reporting tools, so you avoid consultancy services and unexpected additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Hedgehog is a web browser application, though 'apps' are available for users to view the catalogue, manage their profile and undertake library tasks e.g. renew items, reserve items and book items. These 'apps' can run on tablets or mobile phones. The mobile phone 'apps' allow login details to be stored on the mobile phone; if you want users to always login to authenticate, we suggest that you use a web browser application designed for the mobile phone.
Service interface
Yes
Description of service interface
The application offers a complete, unique web browser managed configuration setup. This means that all of the parameters required to expose the functionality, manage security, and all lookups can be controlled by library staff with a straight forward web browser. Furthermore, this reduces the time required to configure an application and reduces the implementation costs substantially.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Testing includes the use of W3C consortium tools and accessibility tools such as JAWS.
API
Yes
What users can and can't do using the API
The API is a set of web services, which support JSON and SOAP. This means that you can embed Hedgehog in your own applications as well as third party applications such as Moodle. The web services can be called from any development language e.g. java, Visual Studio, Objective C etc.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Hedgehog has been designed so that every part of the system can be customized by library staff using a web browser. Library supervisors control what functionality is exposed to staff with different roles, so that library assistants can perform tasks with minimal training. A colourful dashboard is provided to the library supervisor, so that they can easily change their configuration.

Fast circulation module and self-service modules are provided. These modules can be customized either using a barcode scanner or via a keyboard to simplify configuration and reduce set up time.

Scaling

Independence of resources
Hedgehog is designed to allow a large number of libraries to share a cloud and share resources. A cloud may consist several hundred libraries with several million users. Hedgehog is scaleable.

Analytics

Service usage metrics
Yes
Metrics types
Hedgehog allows library staff to set up 'statistics' which trap certain events e.g. a booking, an issue, a renewal, a return, an accession etc. These statistics are stored in Microsoft SQL Server to allow analysis by any analytical tool. Every term used in every query may be stored to allow analytics to be used against query terms, so that library staff can set up their thesaurus and taxonomy of terms including broader terms, narrower terms, related terms and equivalent terms
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Microsoft SQL Server supports encryption of data.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users export their data using the standard features of the Hedgehog reporting module, which allows you to extract any type of data. A scheduler is built-in to automate the export of information to other systems without the need for manual intervention.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • MARC 21
  • Excel format with headings for columns
  • RTF for use by MS-Word
Data import formats
  • CSV
  • Other
Other data import formats
  • Images may be loaded in jpeg or gif formats
  • Documents may be loaded in PDF format
  • Web pages may be loaded in HTML format
  • Catalogues may be loaded in MARC 21 format
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Library systems can communicate with each other using Z39.50 which encrypts data in MARC 21 formats. Additional security can be added such as Active Directory authentication, .Net encryption, Azure AD and Okta. Hedgehog supports secure access to your locally held documents with Google and Microsoft web browser add-ins.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99 per cent uptime
Approach to resilience
We have an ISO27001 expert who comes in once a year to check all of our data is being stored correctly. Throughout the year we check that we are following the standards of ISO27001. Our servers are kept in a very secure room which is also monitored by CCTV. Only a small number of people know the code and have the key to the server room. So, there is no chance that anybody can get into our data. All of our servers are virtual machines and we back up our VMs along with the data onto a tap. We back up all of our data daily.
Outage reporting
Outages are very rare. If an outage would cause a critical disruption to a Hedgehog site, ANS can provide an offline module, which allows continuous working until communication can be restored. ANS support protocols agreed with clients to cater for any special action required in the event of an outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Hedgehog supports authentication using third parties such as Active Directory authentication, .Net encryption, Azure AD and Okta.
Access restrictions in management interfaces and support channels
Within our software, the supervisor controls what role an operator has. The 'role' controls access to functions within the system. Using roles you can prevent unauthorised access to management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS
ISO/IEC 27001 accreditation date
29/03/2017
What the ISO/IEC 27001 doesn’t cover
ANS support the Z39.50 protocol for secure access to libraries.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ANS follows policies laid down in ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change control requests are logged in our change management tool called RedMine, which provides the ability to track all issues until they are resolved. RedMine is a web browser solution, which means that we have secure change management both onsite and offsite.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are reviewed regularly by qualified staff. If any action is required to make changes, they are document within our change control system and actioned with appropriate priority. ANS is a reseller of F-Secure, the anti-virus software, and therefore obtains updates regarding potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
New threats are constantly appearing. ANS responds to threats by investigating the best approach to such threats and putting in place appropriate protection. However good your protection there will always be a threat which could get through. ANS has a recovery strategy to cover a situation where our protection has been compromised.
Incident management type
Supplier-defined controls
Incident management approach
Documented procedures are in place to ensure that staff understand what to do in the event of an incident. All incidents are documented on RedMine and reports are made available from the RedMine system, so that you can see a history of how the incident was handled.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£900.00 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
You can try out the software before you buy. You will be able to test out a solution, which has lots of test data. Our support staff will configure a test environment for you. Our test environment is usually mad available for 30 days.
Link to free trial
http://www.247lib.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.