BCL's bespoke application for the management of offenders in the community. An intuitive interface allows the Community Rehabilitation Company to manage caseload, allocation, scheduling, monitoring and reporting. It includes integration with National Delius via the SPG and with the MoJ's Document Management System.
- Complete caseload management tool for CRCs
- Full integration with the SPG
- Full integration with the MoJ's Document Management System
- Integrated Risk and Needs Assessment Tool
- Accredited on private cloud
- Intuitive and ergonomic interface
- Mobile delivery options are available
- A mature, effective support and maintenance service is available
- Training and implementation support
- Delivers all the service user management activity contractually required
- Based on extensive user research, designed to support effective workflow
- Provides significant efficiency savings
- Supports extracts to third party reporting tools
- Designed to prompt activities based on established business priorities
- Supports extensive local configuration and task management
- Provides operational reports tailored to staff responsibilities
£200000 per unit per year
Beaumont Colson Ltd.
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within four hours, but dependent on severity of the issue.
We have an established service architecture, configurable and adjustable to meet the requirements of the customer.
Weekend and OoH support is provided at reduced SLAs, these by negotiation.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Beaumont Colson Ltd (BCL) provides a mature, ITIL compliant facility, well liked by its users.
BCL provide second, third and fourth line support to the customer’s service desk function for the correction of incidents, issues and configurations within the CRCD application and infrastructure.
BCL Support Service operates Monday to Friday from 09:00 to 17:00 via its manned service support helpdesk. Third and fourth line support calls are normally escalated to a technical account manager.
BCL standard service response for priority 1 calls is within 1 hour. Service Level Agreements and Key Performance Indicators are included within each service contract.
Unlimited support is included in the cloud hosting costs.
Costs are based on volumes of data held by the customer.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||CRC Delius is supported by architectural and functional documentation. This is provided during the implementation phase. There are training manuals, the facility to train on-site or remotely, and a range of potential options for guided, independent learning.|
|Other documentation formats||Word Document|
|End-of-contract data extraction||The data held locally can be archived, however, much of it will already be copied in National Delius by virtue of the exchange over the SPG.|
CRC Delius supports a mission critical facility. As such, we would expect that the end of contract activity requires careful planning and is dependent on the customer decision on the successor system. This would be a costed, additional, transition activity.
Should the business be transferred back to the NPS, then the data will already be present in National Delius.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||UI Design and components will operate on mobile devices. Screens will intelligently re-size, making the application usable across a number of devices.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Our UI components are currently in use, deployed in production and utilised by users of a range of AT software tools. We have tested each component ourselves with Dragon, Jaws and a range of screen magnifiers. Our UI is built from this tested range of standard components.|
|Description of customisation||Individual user preferences for colours and contrast levels can be changed. There is a wealth of local configuration options for reference data, which governs the behaviour of the application through linked lists. The customer is able to set up their own local tasks and warnings to customise workflow management.|
|Independence of resources||The deployment is to an AWS hosted environment with elastic scaling of resource. Individual customers may opt to keep their own, separate instance rather than a single, multi-use deployment.|
|Service usage metrics||Yes|
|Metrics types||This would depend on the nature of the customer's bespoke service and on whether or not the hosting was provided as an integral part of the service. All transactions are logged and hardware monitored. Service usage is used to drive proactive management of the system.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Other data at rest protection approach||The data at rest is securely hosted within an environment that satisfies the accreditation needed to secure PSN connectivity. The system is put through regular ITHC. There is no unmediated access to the database other than through the application itself. All our products are developed in line with BCL ISO27001 accreditation including secure development policies and cryptology policies.|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Reports generated through the application can be printed, or exported in a range of formats.
An overnight extract of the daily delta is facilitated by an integrated Change Data Capture utility. This will also support a full extract of data. Although BCL can support the ETL process, this is additional activity and dependent on the customer choice of third party products.
Data is automatically maintained in sync with National Delius via the SPG.
|Data export formats||
|Other data export formats||
|Data import formats||Other|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||Other|
|Other protection within supplier network||BCL is not usually responsible for the physical infrastructure on which the application is hosted.|
Availability and resilience
|Guaranteed availability||There will be a bespoke, customer led service architecture with availability PIs, associated with a service credit for failures to meet these. Availability will be dependent also on the infrastructure provider should this not be managed via BCL. Deployment will be at the discretion of the purchaser, so physical components and network availability may not be our responsibility.|
|Approach to resilience||Available on request.|
Email alerts on any notification. Configuration of outage reporting will be dependent on customer decisions taken during implementation and be encapsulated in our joint service architecture and agreement.
We already provide for various customers, outage reporting via a public dashboard, and via email.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||There are no permitted means to access the system other than those identified admin staff, with appropriate security credentials and training. All access is logged and all actions are audited. The SPG requires secure practice and connectivity, details can be made available on request.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||LRQA|
|ISO/IEC 27001 accreditation date||06/01/2015|
|What the ISO/IEC 27001 doesn’t cover||Our ISO 27001 certificate covers all requirements except for 'A.14.2.7 Outsourced development' as we do not outsource any development work.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||All relevant ISO27001 security policies are adhered to and routinely audited both internally and externally. Compliance issues, defects and weaknesses are routinely communicated to the relevant stakeholders.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||All configuration and change management is tracked and processed using JIRA Service Desk.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Assessing potential threats:
As part of ISO27001, we use document ISMS06002: Risk Assessment and Treatment Process as an implementation guide to dealing with potential threats to our services. Specifically, the section on Process details our approach to protective monitoring. This document has been tuned to work well for BCL.
A measure of discretion is used, however, urgent patches and updates are applied at the first opportunity. We aim to use versions of support libraries and utilities, or deployable items at version n-1 or n where possible.
Vendors and community contacts/groups
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Identify potential compromises:
As part of ISO27001, we use document ISMS06002: Risk Assessment and Treatment Process as an implementation guide to dealing with potential compromises to our services. Specifically, the section on Risk Treatment details our approach to protective monitoring. This document has been tuned to work well for BCL.
Respond to potential compromises, and incident response time:
Response is based on the section "Risk Treatment Options" in the above mentions ISMS document.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
As part of ISO27001, we use document ISMS22002: Incident Management Process as an implementation guide to dealing with incident management. This document has been tuned to work well for BCL.
BCL documents processes for incidents that may likely happen more than once, or may have a certain regularity. These documents are referenced and updated as systems evolve.
User incident reporting:
This is process is detailed in the above document, in the section titled "Process Narrative".
(Cumulative) Reports on incidents:
Incidents are logged in JIRA, and reports can therefore be produced from the database of these logged incidents.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£200000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|