This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Unilink Software Ltd are still valid.
Unilink Software Ltd

CRC Delius

BCL's bespoke application for the management of offenders in the community. An intuitive interface allows the Community Rehabilitation Company to manage caseload, allocation, scheduling, monitoring and reporting. It includes integration with National Delius via the SPG and with the MoJ's Document Management System.

Features

  • Complete caseload management tool for CRCs
  • Full integration with the SPG
  • Full integration with the MoJ's Document Management System
  • Integrated Risk and Needs Assessment Tool
  • Accredited on private cloud
  • Intuitive and ergonomic interface
  • Mobile delivery options are available
  • A mature, effective support and maintenance service is available
  • Training and implementation support

Benefits

  • Delivers all the service user management activity contractually required
  • Based on extensive user research, designed to support effective workflow
  • Provides significant efficiency savings
  • Supports extracts to third party reporting tools
  • Designed to prompt activities based on established business priorities
  • Supports extensive local configuration and task management
  • Provides operational reports tailored to staff responsibilities

Pricing

£200,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sdoggett@unilink.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

4 1 4 2 5 8 7 0 5 2 4 5 7 3 2

Contact

Unilink Software Ltd Steven Doggett
Telephone: 01912617117
Email: sdoggett@unilink.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Local configuration and connectivity to the SPG
  • Support and Licencing for; JBoss, Aspose.Word, EDB's Advanced Server

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within four hours, but dependent on severity of the issue.
We have an established service architecture, configurable and adjustable to meet the requirements of the customer.
Weekend and OoH support is provided at reduced SLAs, these by negotiation.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Beaumont Colson Ltd (BCL) provides a mature, ITIL compliant facility, well liked by its users.
BCL provide second, third and fourth line support to the customer’s service desk function for the correction of incidents, issues and configurations within the CRCD application and infrastructure.
BCL Support Service operates Monday to Friday from 09:00 to 17:00 via its manned service support helpdesk. Third and fourth line support calls are normally escalated to a technical account manager.
BCL standard service response for priority 1 calls is within 1 hour. Service Level Agreements and Key Performance Indicators are included within each service contract.
Unlimited support is included in the cloud hosting costs.
Costs are based on volumes of data held by the customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CRC Delius is supported by architectural and functional documentation. This is provided during the implementation phase. There are training manuals, the facility to train on-site or remotely, and a range of potential options for guided, independent learning.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Word Document
End-of-contract data extraction
The data held locally can be archived, however, much of it will already be copied in National Delius by virtue of the exchange over the SPG.
End-of-contract process
CRC Delius supports a mission critical facility. As such, we would expect that the end of contract activity requires careful planning and is dependent on the customer decision on the successor system. This would be a costed, additional, transition activity.
Should the business be transferred back to the NPS, then the data will already be present in National Delius.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
UI Design and components will operate on mobile devices. Screens will intelligently re-size, making the application usable across a number of devices.
Accessibility standards
WCAG 2.0 AA or EN 301 549
Accessibility testing
Our UI components are currently in use, deployed in production and utilised by users of a range of AT software tools. We have tested each component ourselves with Dragon, Jaws and a range of screen magnifiers. Our UI is built from this tested range of standard components.
API
No
Customisation available
Yes
Description of customisation
Individual user preferences for colours and contrast levels can be changed. There is a wealth of local configuration options for reference data, which governs the behaviour of the application through linked lists. The customer is able to set up their own local tasks and warnings to customise workflow management.

Scaling

Independence of resources
The deployment is to an AWS hosted environment with elastic scaling of resource. Individual customers may opt to keep their own, separate instance rather than a single, multi-use deployment.

Analytics

Service usage metrics
Yes
Metrics types
This would depend on the nature of the customer's bespoke service and on whether or not the hosting was provided as an integral part of the service. All transactions are logged and hardware monitored. Service usage is used to drive proactive management of the system.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
The data at rest is securely hosted within an environment that satisfies the accreditation needed to secure PSN connectivity. The system is put through regular ITHC. There is no unmediated access to the database other than through the application itself. All our products are developed in line with BCL ISO27001 accreditation including secure development policies and cryptology policies.
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Reports generated through the application can be printed, or exported in a range of formats.
An overnight extract of the daily delta is facilitated by an integrated Change Data Capture utility. This will also support a full extract of data. Although BCL can support the ETL process, this is additional activity and dependent on the customer choice of third party products.
Data is automatically maintained in sync with National Delius via the SPG.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HTML
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
BCL is not usually responsible for the physical infrastructure on which the application is hosted.

Availability and resilience

Guaranteed availability
There will be a bespoke, customer led service architecture with availability PIs, associated with a service credit for failures to meet these. Availability will be dependent also on the infrastructure provider should this not be managed via BCL. Deployment will be at the discretion of the purchaser, so physical components and network availability may not be our responsibility.
Approach to resilience
Available on request.
Outage reporting
Email alerts on any notification. Configuration of outage reporting will be dependent on customer decisions taken during implementation and be encapsulated in our joint service architecture and agreement.
We already provide for various customers, outage reporting via a public dashboard, and via email.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
There are no permitted means to access the system other than those identified admin staff, with appropriate security credentials and training. All access is logged and all actions are audited. The SPG requires secure practice and connectivity, details can be made available on request.
Access restriction testing frequency
At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
06/01/2015
What the ISO/IEC 27001 doesn’t cover
Our ISO 27001 certificate covers all requirements except for 'A.14.2.7 Outsourced development' as we do not outsource any development work.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All relevant ISO27001 security policies are adhered to and routinely audited both internally and externally. Compliance issues, defects and weaknesses are routinely communicated to the relevant stakeholders.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All configuration and change management is tracked and processed using JIRA Service Desk.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Assessing potential threats:
As part of ISO27001, we use document ISMS06002: Risk Assessment and Treatment Process as an implementation guide to dealing with potential threats to our services. Specifically, the section on Process details our approach to protective monitoring. This document has been tuned to work well for BCL.

Patch deployment:
A measure of discretion is used, however, urgent patches and updates are applied at the first opportunity. We aim to use versions of support libraries and utilities, or deployable items at version n-1 or n where possible.

Potential Threats:
Vendors and community contacts/groups
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Identify potential compromises:
As part of ISO27001, we use document ISMS06002: Risk Assessment and Treatment Process as an implementation guide to dealing with potential compromises to our services. Specifically, the section on Risk Treatment details our approach to protective monitoring. This document has been tuned to work well for BCL.

Respond to potential compromises, and incident response time:
Response is based on the section "Risk Treatment Options" in the above mentions ISMS document.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As part of ISO27001, we use document ISMS22002: Incident Management Process as an implementation guide to dealing with incident management. This document has been tuned to work well for BCL.

Pre-defined processes:
BCL documents processes for incidents that may likely happen more than once, or may have a certain regularity. These documents are referenced and updated as systems evolve.

User incident reporting:
This is process is detailed in the above document, in the section titled "Process Narrative".

(Cumulative) Reports on incidents:
Incidents are logged in JIRA, and reports can therefore be produced from the database of these logged incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£200,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sdoggett@unilink.com. Tell them what format you need. It will help if you say what assistive technology you use.