SureCert integrates and store all elements of an individual's identity in one place, an online candidate passport. Candidates can then add a wide range of digitised and scanned information relevant to recruiters. This information can then be shared to recruiters or current employers for recruitment or for onboarding purposes.


  • Bespoke candidate search with pre-cleared, verified candidates
  • Filter, target and contact candidates suited for a specific role
  • View verified qualifications and references
  • Real time labour market analytics on emerging and obsolete skills
  • Tracking analytics on employability of students and members
  • Secure, personalised CV using verified data from awarding bodies
  • Quick and secure bespoke reference verification by referees
  • Profile hide/show to recruiters with potential matches
  • Easy certificate caption with smartphone camera or upload file
  • Computer and mobile friendly access


  • Recruit faster with pre-verified candidate search
  • Recruit better for roles with high compliance levels
  • Find pre-cleared candidates, view their CVs, and contact them
  • SureCert deals with verifying candidate references and qualifications
  • Find a job faster with a pre-verified online CV
  • Increase the employability students & members of awarding bodies
  • Have access to SureCert’s proprietary labour market data analytics
  • Compliant with GDPR requirements
  • Connect with trust: secure and verified platform
  • Secure online reference verification, handled by the candidate


£300 per user per month

Service documents

G-Cloud 10



Ian Savage

07515 816158

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No, just an up to date internet browser is needed
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We do respond within 24hours. We normally do not respond at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels We do give phone and email support included in the monthly service.
We do provide extra services for content curation and stats analysis on-demand at a £500 daily rate.
The cloud support is given by product development, so there are no ad-hoc customer specific services included.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started There is no training needed, since the system is user-friendly and intuitive and it guides the user through the on-boarding process.
Service documentation No
End-of-contract data extraction It is a platform: individual users have the ability to export their personal data from their account. But business users (recruiters) can't access or export candidate data once the contract has ended.
End-of-contract process The access will be revoked and data will retained until it has to be deleted as per our terms and policy.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Reactive responsive user interface.
Acces to mobile browser, not an app.
Accessibility standards None or don’t know
Description of accessibility 1) Controls, input: Users can control the site navigation using link names which describe their purpose. Query inputs are also named accordingly.
2) Time-based Media: N/A
3) Test: N/A
4) Sensory: Relevant images use 'alt text' captions
6) Decoration, Formatting, Invisible: Non-text content of this type is implemented in a way that it can be ignored by assistive technology
7) We don't include audio description or media alternative (pre-recorded) but all content is accessible as text.
Accessibility testing None
Customisation available No


Independence of resources Our platform is elastically horizontally scalable


Service usage metrics Yes
Metrics types We do provide digital web analytics on our platform usage, user feedback and site performance
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is an option on their profile page to export their data, which will download a JSON file.
Data export formats Other
Other data export formats JSON
Data import formats Other
Other data import formats
  • Png
  • Jpg

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our historic site availability has been >99.9% over the last year.
We would be able to agree an SLA and refund levels for any new contract.
Approach to resilience Build on cloud infrastructure and the application and database are elastically horizontally scalable.
Outage reporting Currently we use our internal email alerts and a dashboard to monitor any outages. A bespoke reporting method could be incorporated as required.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interface platform requires username and password set up by administrators (not shared between users).
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach As a startup we do have an approach with the following goals:
- Security activities are prioritised according to business criticality
- Just a small number of specific individuals are responsible for making and acting on security decisions and each person is accountable for their actions
- Our goal is to review completed security incidents as soon as possible in order to learn lessons and feedback into future decisions
Information security policies and processes We are following standard internal policies which are in line with best industry practice. We do provide training in-house to ensure these policies are followed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We do follow an agile software development process and our dev-sec-ops handle the release of changes. We manage risk and infrastructure changes through our the use of terra-form and multiple environments. Changes to service components are tracked using dedicated issue-tracking software (JIRA). This enables scheduling of forthcoming work as well as a permanent historical record of past changes. Information security threats are assessed on a case-by-case basis through review by our senior developers.
Vulnerability management type Undisclosed
Vulnerability management approach Anything hardware related is handled by our server provider (AWS). For third party software we are on mailing lists of software vulnerability. We can keep track in Jira and make appropriate changes as per our change management process. Any release can be completed in a matter of minutes through our CD pipeline
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified by monitoring server load through a permanent live dashboard and by analysing web logs. Our response approach and speed is determined by severity and product features priorities.
Incident management type Supplier-defined controls
Incident management approach All security incidents are addressed individually as they are usually esoteric in nature.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £300 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Candidates always access the system for free.
Recruiter can create a freemium account to check the candidate search with anonymised candidates for as long as needed.
Data providers, universities and membership bodies integrating with us do have free analytics' access.
Link to free trial


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