Red Sift Ltd

OnINBOX - OnINBOX - Personalised phishing protection

Phishing attacks are increasingly using impersonation to bypass traditional defence mechanisms.

OnINBOX brings a user facing risk assessment to the user inside every email to stop creative attacks in their tracks and assist the recipient with clear instructions about how to interact with an email dependent on its risk profile.

Features

  • Key information about the risks inside an email when opened.
  • A personalised trust network. Users confidently classify contacts.
  • Security teams can share threat intelligence across the organisation.
  • A visual overview of communication frequency and trust with connections.
  • See who your organisation talks to and their risk profile.
  • Set up alerts for anomalies in your organisation's email activity.
  • Aggregated analysis for the whole organisation or by individual department.
  • Supports multiple administrator users.
  • UK Based provider. Data centres in London managed by IBM.

Benefits

  • Empowers users with risk expertise during daily email engagement.
  • Stop phishing attacks in their tracks with clear visual indicators.
  • Help users confidently understand why an email is a risk.
  • Uncover hidden risks such as malicious URLs and reduce investigations.
  • Full visibility of who the company is communicating with.
  • Customer success team on hand with an in-product chat function.
  • The ability to monitor and maintain a secure supply chain.
  • Save on expensive phishing training with real-time risk expertise.
  • Taking risk assessment responsibility away from users improves productivity.
  • Taking risk assessment responsibility away from users improves workplace culture.

Pricing

£5 per user per month

Service documents

Framework

G-Cloud 11

Service ID

4 1 3 4 5 4 2 0 9 2 3 2 8 4 8

Contact

Red Sift Ltd

Gino Coquis

020 8144 0852

gino@redsift.io

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
No requirements. Applies to any organisation that manages a domain.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response within 24 hours. During weekends, response time extends to next business day. Additional support and shorter response times available at extra cost.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Our web chat can be accessed directly from our application's user interface. Users can ask any questions about the protocol we use and our product.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
OnInbox is designed to be self service and intuitive.

For most customers the system is capable of guiding them to a full implementation without the need of support or a consultant.

For large implementations we provide all the support required to help the customer implement the system at no extra cost via our technical support team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The application has a contextual help as well as a detailed knowledge base. For a fee onsite training and implementation support can be provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract, on request, we can send users historic data as per the data retention policy in their selected pricing tier of CSV data. Data transfer can be done through user's preferred medium.
End-of-contract process
The contract of the service is annual and the service is paid upfront for one year.
At the end of the contract, the contract renews automatically unless users cancel the service by giving us at least 30 days notice prior to the end of the contract.
On cancellation we can send users historic data as per the data retention policy in their selected pricing tier of CSV data. This is included in the cost of our service.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences
Service interface
Yes
Description of service interface
Web service interface. Users can access all the feature set to help them get to Inbox risk visualisation in their email
Accessibility standards
None or don’t know
Description of accessibility
The nature of the service requires the interpretation of charts and correlating information, making it extremely difficult to make it accessible.
Accessibility testing
We haven't done any testing for users of assistive technology.
API
No
Customisation available
Yes
Description of customisation
For a fee, buyers of the enterprise version can run custom instances of the application that integrate with proprietary single sign on interfaces and reporting dashboards.

Scaling

Independence of resources
QoS allowances for computation are guaranteed for users based on the package that they have signed up for.

Analytics

Service usage metrics
Yes
Metrics types
- Number of organisations you communicate with
- List of trusted contacts
- List of blocked contacts
- List of blocked links
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
All processed data is encrypted at rest using AES-128. Keys are per account and held in a separate physical database. Keys are only held in memory for a short period of time to enable the processing of that data.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can request their data at any time to our customer support team.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Our deployment pipeline is tuned to support rapid (< 2 hour) test / deploy cycles for patched versions if/when exploits are discovered. Our APIs use strong JOSE JWE (encrypted) tokens to authenticate access to the endpoints.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
We use virtual private networking as provided by our IaaS provider to provide isolation.

Availability and resilience

Guaranteed availability
These are defined by our Terms of Service.

Red Sift shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week.

Red Sift's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the total Subscription Fees paid during the 12 months immediately preceding the date on which the claim arose.
Approach to resilience
We use a modern microservices architecture that clusters services to provide resilience. We use external continuous monitoring to detect failures for manual remediation if required.
Outage reporting
A public dashboard is provided with service availability and response latencies.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Access is provided to the admin user on the customer side. Red Sift doesn't have management access to the customer data.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Group
ISO/IEC 27001 accreditation date
25/05/2018
What the ISO/IEC 27001 doesn’t cover
Our ISO 27001 certification doesn't cover outsourced development, section A.14.2.7, because we don't outsource development.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self-Assessment QuestionnaireA and Attestation of Compliance - PCI DSSv3.2 SAQ-A
PCI DSS accreditation date
04/03/2019
What the PCI DSS doesn’t cover
Fully certified
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Red Sift is ISO 27001:2013 and we follow all the relevant policies and controls specified in the standard.

Data is encrypted at rest and only key individuals have access to production servers via their SSH keys (password access is disabled).

Red Sift and OnInbox are Cyber Essentials certified. Where available 2-factor authentication is used to secure passwords. Our local network has a hardware firewall and all machines have a personal firewall enabled. Antivirus is installed on all machines and regular scans are enabled. Nessus scans are run on hosting servers at least once a month.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We perform external port scanning, availability check systems and push based component metrics and alerting. Our API access uses an authentication approach based on JOSE and strong keys. We have a documented key cycling process to eliminate compromised or suspect keys.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Internal tools scan open ports on all our public IP addresses against a known configuration every 5 mins, we aim to remediate any misconfiguration within 1 hour. Qualys SSL tests are run every month and we aim for and 'A' rating on our public HTTPS endpoints, we aim to remediate any critical issues within 2 hours. Nessus Scan is run on all servers once a month, we aim to remediate 'critical' risks within 2 hours and 'high' risks within 1 day.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We run behavioural activity monitoring software on our infrastructure to detect any anomalous activity on our servers. We immediately isolate the affected component from the network while we evaluate the impact. The server is cleaned and reprovisioned once investigations are complete. If deemed to be severe, we cycle all software secrets and keys to limit the impact of any potential data breach. We also run an open bug bounty program that encourages and compensates responsible disclosure of security issues with our system. We aim to remediate any design issues related to security with our software within 5 days.
Incident management type
Supplier-defined controls
Incident management approach
User incidents are reported via email to team@ondmarc.com. Our support evaluates the report and escalates to the appropriate team if necessary. We have a responsible disclosure policy to allow users to report vulnerabilities to the system. Hardware faults with our infrastructure are communicated by our supplier via email and as a ticket. Incidents are communicated to our users directly into the application as well as via a service availability webpage.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full feature service with a duration of 14 days.
Link to free trial
https://oninbox.redsift.cloud

Service documents

Return to top ↑