Adepteo® VoIP telephony eliminates the need for significant capital investment. Has a host of features developed to help good businesses get better these include call management, conference calling, call recording, queuing of calls, voicemail and call data analytics. All traffic runs on equipment hosted managed and maintained by Adepteo®.
- Grows with your business from one extension upwards
- Supports multiple locations / departments
- National and international functionality and support
- Simple portal access to allow administration
- Automatic regular technical updates
- System support available 24/7/52
- Comprehensive data on call traffic and operators
- Call traffic over a resilient network with multiple DR options
- Communicate easily with colleagues in different locations
- Configured for your business as you decide
- Never miss messages, calls directed to voicemail / email
- Existing phone numbers can be ported, new numbers readily available
- Handle high call volumes via queuing
£5 per device per month
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||We provide a highly resilient service with multiple DR options and fail overs. However, if the system requirements are not adhered to then loss of service may occur which Adepteo® cannot be held responsible for. The Adepteo® system has been specifically configured to work with Grandstream phones.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Enquiries for non critical issues are handled during working hours which are Mon - Fri 9am - 5pm. A response is provided within 4 working hours.
Business critical issues should be reported by phone and will be dealt with within 60 minutes.
Any out of hours issues will only be dealt with if they are business critical
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
As part of our standard package business critical issues support is available 24/7/52. Non critical issues are dealt with during business hours.
Should technical support be required on site the cost would be determined by the technical complexity of the issue.
Individual account managers are not provided all our team are technically competent.
|Support available to third parties||Yes|
Onboarding and offboarding
Users are asked to describe their business requirement and where applicable any expansion plans. This is to ensure the infrastructure is fit for any future plans.
An evaluation of the users infrastructure is undertaken and recommendations made where appropriate.
User manuals are available via the Adepteo® portal. Additional training is provided if required. This attracts and an additional charge above the set up charge. Details of which can be found in our pricing document.
|End-of-contract data extraction||The Adepteo® portal offers a data extraction page where the user can determine which data they may require. The method of delivery of the data will be determined by the volume requested. Delivery options will include on line download or physical delivery via the appropriate medium. Any costs associated with such delivery will be borne by the customer. Data is maintained for 30 days beyond the end of the contract. Additional storage time is available at an extra cost. Details of which can be found in our pricing document.|
The termination of any contract requires 30 days written notice. The final invoice will include costs up to and including the date of termination.
Adepteo® follow industry standards with regards to the portability of numbers.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The functionality for a mobile device is the same as for a desktop. The only difference is the size of the screen on the mobile|
|Accessibility standards||None or don’t know|
|Description of accessibility||Adepteo® are in the process of configuring accessibility across our platform|
|What users can and can't do using the API||
For companies with an access to a development resources Adepteo® provide details of how the API can be accessed.
For users with no technical support but additional user requirements Adepteo® where appropriate will extend the API. Additional costs apply for this service, details of which can be found in our pricing document.
|API documentation formats||
|API sandbox or test environment||No|
|Description of customisation||
The Adepteo® platform is fully configurable to meet customer requirements. The initial configuration is done by Adepteo® technical staff in consultation with the customer and can subsequently amended be maintained by the customer via the Adepteo® portal.
Guides are available on line to train staff in the basic operation of the portal. Should additional, more detailed training be required this is available at additional cost. Details of which are available in our pricing document.
|Independence of resources||Capacity is monitored on an ongoing basis and 100% headroom is maintained at all times. This allows Adepteo® to provide continuity of service whilst maintenance is being undertaken. Where appropriate critical services for any customer are ring fenced mitigating demand.|
|Service usage metrics||Yes|
|Metrics types||There are multiple different fields that can be queried. These are listed in the attached document.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data is exported via the Adepteo® portal|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||Appropriate format to be agreed with user|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Adepteo® maintain 100% headroom to mitigate no single point of failure.
The Adepteo® infrastructure runs across multiple data centres in multiple locations. The system has been designed to fail over if required.
Due to the nature of our business being reliant on ISP providers, outside our control, Adepteo® cannot that a customer may experience outage issues. Adepteo® do work closely with the customer should such an eventuality occur.
|Approach to resilience||Adepteo® have evaluated our host locations and carried out site visits to review the disaster recovery plans in place. Further details are available on request.|
|Outage reporting||Customers would be aware of any outages due to the system not being available.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||All staff user names and passwords are based on a security matrix. This ensures segregation of duties and access to confidential restricted information.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||No|
|Security governance approach||A risk management professional in conjunction with the management team review the approach on a regular basis.|
|Information security policies and processes||
There are three layers structural layers within the business. Management, Technical and Support / Administration. All report directly to management.
Management and the technical staff are responsible for monitoring and maintaining policies. We have developed in house technology and systems that would notify the appropriate staff should any breach be attempted.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Any changes to either systems, processes or personnel are risk assessed and evaluated prior to any change. Any changes are tested in a test environment prior to being commissioned.
Details of all technical changes are documented through the in house tracking system.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||We employ a number of in house and open source technologies to continuously monitor potential threats. Any issue is dealt with in a time frame appropriate to the threat.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||We employ a number of in house and open source technologies to continuously monitor potential compromises. Any incident is dealt with in the appropriate time frame.|
|Incident management type||Undisclosed|
|Incident management approach||The Adepteo® portal has a specific facility for customers to report any issues. This is integrated with the in house real time monitoring system.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£5 per device per month|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|