Leidos Innovations UK Limited

Leidos Managed Cloud Hosted Services

Our Cloud hosting experts work collaboratively with customers to ensure that their Cloud estate meets their business requirements in terms of scalability, availability, security and cost effectiveness. We are technology agnostic and help the customer select the best Cloud hosting options (IaaS, PaaS, SaaS) from AWS, Azure and UKCloud.

Features

  • Cloud Architecture Services – Public/Private/Hybrid and Infrastructure as Code;
  • Cloud Digital Readiness and Business Analysis Services
  • Cloud Adoption and Transformation Services
  • Cloud Deployment, Transition and Migration Services
  • Cloud Patching and Monitoring Services
  • Cloud Security Services
  • Management of Office 365 (O365)
  • Enterprise Architecture (TOGAF)
  • Cloud Vendor evaluation and Cloud business case development
  • Cloud Strategy Development – Current and Target Operating Models

Benefits

  • Reduced CapEx – only pay for consumed resources;
  • Evergreen Systems – latest versions available immediately;
  • Security by design, Privacy by design (GDPR);
  • Reduced maintenance overhead – provisioning/retrial of new services is accelerated;
  • Access to bleeding edge services in AI and Analytics;
  • Growth ready elastic compute, network and storage available on-demand;
  • Environmentally friendly - Reduced Carbon footprint – Greener IT;
  • Aligns with Government Cloud First Policy/Digital by Default standard;
  • Simplified and cost effective consumption based licensing;
  • Compatible will all other Leidos GCloud offerings and features.

Pricing

£0 per unit per month

  • Education pricing available

Service documents

G-Cloud 10

412380987394613

Leidos Innovations UK Limited

Morag Young

+44 (0) 333 6000 200

publicsector@leidos.com

Service scope

Service scope
Service constraints Leidos has not identified any service constraints in our service offering.
For maintenance windows, Leidos adheres to the following.
“Planned Maintenance”. Leidos provides the customer with as much notice as possible (at least twenty four (24) hours’ advance notice) of any such planned maintenance, the details of which will be discussed and agreed in advance with the customer.
“Emergency Maintenance”. Whenever possible, Leidos provides the customer with at least six (6) hours’ advance notice, of any such planned maintenance, the details of which will be discussed and agreed in advance with the customer.
System requirements
  • Flexible implementation
  • Flexible configuration
  • Flexible customisation
  • Flexible licensing agreements
  • Partnerships with AWS, Azure, UKCloud
  • End-to-end tailored management of cloud hosted services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This depends on SLAs and the agreed requirements with our customers.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing No specific testing has been conducted by Leidos
Onsite support Onsite support
Support levels Our support services are tailored to the requirements of the customer and Service Levels are designed to meet the customers’ requirements. The cost of support depends on a combination of the support scope, the service levels required and the hours of service. Each support arrangement is customised to the complexity, and criticality of the services being managed and supported. It is also dependent on the underlying SLAs of the hosting platform provided by our partner.

Leidos can provide a Service Delivery Manager Capability, escalation contacts and process for both technical and service related escalations. Leidos believes in Continual Service Improvement and agrees a process with customers as to how this activity is conducted to ensure mutual benefit.

Examples of the support arrangements Leidos currently provides are as follows:
• Business hours support (Monday to Friday, 8:30am to 6:00pm);
• Extended business hours support (Monday to Friday 0800 – 2000);
• Core hours support (Monday to Sunday, 8:30am to 6:00pm);
• 24/7 support (365 days per year, 24 hours per day)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Where relevant, Leidos works with customers to define and validate their application requirements to determine the exact configuration of their solution. The on-boarding and off-boarding process is dependent on the specific requirements of the solution, and the delivery methodology agreed upon. Typically this process includes documentation and knowledge transfer activities
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats As per customer requirements
End-of-contract data extraction Leidos assists customers by planning and executing exit projects from cloud solutions. This is costed separately from other services as a standalone exercise.
End-of-contract process Leidos assists customers by planning and executing exit projects from cloud solutions. Typically an Exit Plan is created and agreed with the customer which is then revised as required across the duration of contract engagement. This is costed separately from other services as a standalone exercise.

Using the service

Using the service
Web browser interface Yes
Using the web interface Web chat is available via existing service management tools and self service portal. This is a bespoke feature which is designed to meet customers requirements.
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing No specific testing has been conducted by Leidos
API Yes
What users can and can't do using the API As our customers do not typically use the API directly, they contact Leidos with their API specification requirements and Leidos will perform the activity on their behalf.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface As our customers do not typically use the command line interface directly, they contact Leidos with their requirements and Leidos will perform the activity on their behalf.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources In order to guarantee that users are not affected by the demands from other users, our partners use resource reservations and shares such as internet bandwidth shaping. In addition, our hosting partners ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand; their capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • IP Management
  • User quotas
  • Backup status
  • Connection metrics
  • Cost metrics
  • Health metrics
  • Target metrics
  • Performance metrics
  • Error metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold A nominated third party

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach As per customer requirements
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
  • Objects
  • Configuration
  • Schemas
Backup controls Leidos works closely with customers to understand their requirements and designs backup schedules to meet DR requirements based on defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Leidos uses cloud platform native capabilities and where necessary, third party tooling to ensure that a robust backup service is in place in AWS, Azure and UKCloud. Changes to backups can be requested through our service desk and are subject to change control procedures to ensure the requested changes are made quickly and accurately in line with best practice and customer wishes.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks As per customer requirements
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network As per customer requirements

Availability and resilience

Availability and resilience
Guaranteed availability Leidos agrees appropriate service levels with customers to ensure the hosted, managed services meet the customers’ requirements. We ensure that we have the appropriate underpinning contracts and Operating Level Agreements (OLAs) in place to ensure we can deliver the levels of availability that are necessary.
Approach to resilience Our hosting partners’ services are deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). We design solutions to ensure they span multiple sites, regions or zones to ensure service continuity should a failure occur.
Each datacenter is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All datacenters are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Outage reporting All outages will be reported via the platforms’ Service Status page and the notifications service within the platform providers’ portals. Outages are identified as planned maintenance, emergency maintenance, and platform issues. In addition, the designated Leidos Service Delivery Manager contact customers proactively as appropriate. Leidos develops custom portals for customers use.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Our hosting partners’ management interfaces are only accessed by Leidos and not by the customers directly. Leidos verify the identity of a user through out ASSIST support portal, where users will authenticate using a username and password. If a user chooses to call our service desk, we verify the identity of the caller by “secret word” or challenge and response before providing any information or services.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register LRQA
ISO/IEC 27001 accreditation date 25/09/2006
What the ISO/IEC 27001 doesn’t cover Covered in the certification is the management of security controls associated with the design, development, distribution and support of bespoke software solutions, software products, systems integration
and the provision of associated consultancy services in accordance with Statement of Applicability v2.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO27018
  • Cyber Essentials
  • Cyber Essentials Plus
  • ISO20000
  • PSN
  • ISO27017
  • CISPE

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our hosting partners have a number of inter-connected governance frameworks in place which control both how they operate and the manner in which they deliver cloud services to our customers. Many of these have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018. Are hosting partners put in place an integrated suite of information security policies including but not limited to:
• Acceptable Use;
• Antivirus Protection;
• Asset Management;
• Business Continuity Management;
• Data Protection;
• Password Management;
• Personnel Management;
• Supply Chain Management.

These policies address purpose, scope, roles, responsibilities and management commitment. Similarly, Leidos writes a customise Information Security Management Plan for each customer that explains how we managed and secure customer data within our systems. This is made available to the customer at contract commencement.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Leidos follows ITIL aligned Service Asset and Configuration Management (SACM) and Change Management processes. We maintain asset lists and a configuration management database any changes to which are governed by change control. These are maintained on our ASSIST Service Desk system based on the market leading ServiceNow product which is accredited to the ISO20001 standard.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our hosting partners have documented vulnerability management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Leidos works with customers to ensure that cloud deployments are proactively managed to ensure security integrity using out hosting platform partners native tools and third party products where required.
Leidos has a cyber security capability and works with other organisations (including NCSC) to assimilate real-time threat information which we use to make decisions relating to the mitigation of vulnerabilities in customer environments.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Following best practice from the National Cyber Security Centre (NCSC), Leidos and our partners protect platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment. Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13. It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7. Any mitigating actions are agreed with the customer and carried out in line with SLAs agreed at contract commencement.
Incident management type Supplier-defined controls
Incident management approach Leidos and our hosting partners follows strict incident management processes. Leidos and some of our partners follows processes which have been implemented, maintained and assessed in accordance with the guidance from ITIL and the current ISO20000 and ISO27001 standards.
Incidents can be reported through the Leidos ASSIST web portal or by telephone to our Service Desk operatives. Other incidents are triggered by alerts provided from the hosted platform and are treated in the same way. Leidos reports incident statistics on a regular scheduled basis, and can provide ad-hoc reports should the customer desire.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Microsoft Azure, UKCloud, Amazon Web Services (AWS)
How shared infrastructure is kept separate Each of our hosting partners ensure at the compute/storage layer, consumers are separated via robust hypervisor controls. This solution has previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service providers.
Our hosting partners have a number of inter-connected governance frameworks in place which control both how they operate and the manner in which they deliver cloud services to our customers. Many of these have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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