MetaCompliance Ltd

MetaPrivacy

MetaPrivacy is a Cloud-based privacy lifecycle management system that delivers an automated approach to data privacy compliance. The platform has been designed to increase stakeholder engagement by providing graphically rich, interactive assessments incorporating video instruction, as part of the personal data information gathering phase.

Features

  • Forms based authentication to include non-network users
  • Hosted in Microsoft Azure
  • Single Sign On
  • Remotely accessible
  • SCORM and API compliant
  • Assess privacy risks in order to deploy internal resources
  • Collects data processing information to create a single privacy database

Benefits

  • Accessible any time, any place and on any device
  • Track task progress and demonstrate accountability in real time
  • Demonstrate GDPR and Privacy compliance to regulators
  • Reduces costs for auditors and regulators

Pricing

£7,995.00 an instance a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpickett@metacompliance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 1 2 1 9 2 3 5 9 2 1 0 0 1 6

Contact

MetaCompliance Ltd Robert Pickett
Telephone: 02871359777
Email: rpickett@metacompliance.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • Internet Explorer 11
  • Google Chrome
  • Safari
  • Microsoft Edge
  • Windows 7+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email or online ticketing support

Yes
Support response times

Standard response time within 12 hours. Enhanced support available as a lot three option.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat Widget Accessibility - WCAG 2.0 Level A compliant Users utilizing a screen reader are able to navigate through the widget Users interacting solely with a keyboard can fully interact with the widget Visually impaired users can interact with the widget in a high-contrast state Hover states for all buttons and links which can visually change when hovered over or tabbed to Messages received in live chat can be read out loud and verbally differentiate between the end user and agent Keyboard Navigation With the Tab (and Shift + Tab) keys, the widget icon can now be navigated to with the keyboard for visually impaired and blind users. The is possible because the Drift Widget Icon is land marked so a screen reader will list the chat widget as a functionality on any website that has it and make it easier to navigate. Accessible Rich Internet Applications (ARIA) supplements HTML with information about what different elements on the web page are, so that interactions and widgets commonly used in applications can be passed to Assistive Technologies when there is not otherwise a mechanism. Screen readers then have additional context about the webpage and can narrate exactly what is happening
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
The MetaPrivacy service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.

Customers can contact our Support team via our dedicated help desk number, or our dedicated support email address. This provides a single point of contact for MetaCompliance customers, and initiates the MetaCompliance support process for issue resolution. This contact automatically creates a support ticket, which is then allocated to the relevant support team to progress, as per our support level agreement (SLA), which can be provided on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
When a customer has purchased one of the MetaCompliance products, our Support team will start the onboarding process.

1. Provision access to purchased modules
2. Arrange welcome call to begin on-boarding project
3. Agree objectives with customer to be completed for the first 90 days of the subscription
4. Complete interactive training sessions on all purchased modules & platform
5. Complete any necessary technical requirements in relation to user on-boarding
6. Provide assistance with an initial pilot with a specified group of users
7. Proceed to go live to all required staff with guided assistance
8. Discuss requirements of the platform for the next 90 days
9. Confirm all customer objectives have been achieved and value has been obtained
10. Complete on-boarding and meet with Customer Success Manager
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The MetaPrivacy service is based on Microsoft Azure and any data on the console can be easily retrieved and exported elsewhere if required. There is no cost associated with this.
End-of-contract process
Written notice must be provided to the relevant contact, as provided in the G-Cloud 12 Call off contract agreed between the parties. Such notice shall be in accordance with G Cloud 12 Call off contract clause 18 ‘Ending the Call-Off Contract’.

The off-boarding process for MyCompliance is:

1. Customer to export any required reports from the platform
2. Stop all access to platform for Admins and Users on an agreed date
3. Delete all data and customer platform permanently

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Dedicated mobile views for web portal.
Service interface
No
API
Yes
What users can and can't do using the API
We have a REST API for certain features of our software.
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
User interface can be customised using different themes and styles.

Scaling

Independence of resources
Microsoft Azure scalability.

Analytics

Service usage metrics
Yes
Metrics types
Azure Application Insights to log application usage
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data via PDF, Excel and Image formats. Metacompliance can also assist in bespoke data exports.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • PNG
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The MetaPrivacy service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.

Further information on our best practice SLA for customer support can be found on our Service Definition documentation.
Approach to resilience
Available on request
Outage reporting
There is a public dashboard from the cloud service provider and we also provide email alerts to customers.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We have a well defined authorization scheme in our application. Management interfaces are only available to certain levels of administrators. Our support channel is managed within Salesforce Service Cloud and can only be accessed by certain support admins.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SOCOTEC
ISO/IEC 27001 accreditation date
15/03/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are ISO27001 certified. Number 16236IS

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
MetaCompliance uses Agile Software Frameworks for developing our software. We track all requirements from design to release (along with bugs and testing) within Team Foundation Server. For any substantive change we will do a security assessment for the project and risk assess the project.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
For any substantive changes we request penetration testing from outside vendors and fix any medium and high risks directly. We are ISO27001 certified and have vulnerability management in our Information Security Management System.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We are ISO27001 certified, and because we run penetration tests regularly we find and fix potential compromises quickly.
Incident management type
Supplier-defined controls
Incident management approach
Our Incident Management process following ISO27001 and we are ISO27001 certified.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7,995.00 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial versions are available. The trial lasts for 14 days and is limited to 10 users / employees and to 1 administrator.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpickett@metacompliance.com. Tell them what format you need. It will help if you say what assistive technology you use.