The service allows clients to take rapid advantage of AWS’s extremely flexible, very scaleable and highly cost effective platform via an organisation experienced in delivering templated and bespoke hosting platforms using Amazon’s world class cloud computing platform, including the migration of existing platforms.
- Templated platforms, including designed to meet UK OFFICIAL standards.
- Bespoke platforms designed for functional and non-functional requirements.
- Covers VPCs, Compute, Storage, autoscaling, load balancers, accelerators, etc.
- Hybrid on-premises / AWS solutions to fit with existing environment.
- Incremental scaling of Development, Test, Production environments lifecycle.
- Initial application environments delivered in days.
- Adheres to Cloud Security Principles.
- Fully exploits cloud principles of flexibility, scalability and cost effectiveness.
- CloudFormation Templates reduce delivery timescales and reduce testing need.
- Elastic cloud ‘pay for what you use’ model controls costs.
- AWS accelerators (RDS, Cache, Search, etc.) included as required.
- Linux, Windows, Docker and Serverless compute solutions maximise cost benefits.
£60 per instance per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Moortec Solutions Ltd
|How the planning service works||
A Discovery phase will review the as-is environments and/or new requirements assessing their suitability for AWS. Moortec will then propose full AWS or hybrid AWS / On-Premises solutions that best meets the customer’s needs, realise business benefits and hit desired timescales, in the form of an Outline Transition Plan that will illustrate how the AWS services will be delivered using an appropriate mix of templated and bespoke hosting solution designs, and connectivity solutions.
The Outline Transition Plan will typically cover:
A proof of concept / prototyping exercise to demonstrate fit with AWS, if there are any concerns about the suitability of legacy technology.
The production of a Detailed Transition Plan, covering the individual development, test, and production environments, and the different security models that might apply to each.
Network connectivity, utilising Internet, PSN, N3 or private connections as appropriate in combination with VPN solutions as required to achieve the required level of security.
Environment Build and QA in the form of Operational Readiness Testing.
Data Migration and Application cut-over.
Technical handover and training.
Warranty Support and cost optimisation period where resources are tuned to the operational workload by adjusting EC2 server sizes, auto-scaling rules and reserved instances (pre-paid servers).
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||Amazon Web Services (AWS)|
|Training service provided||Yes|
|How the training service works||Where Moortec is not providing ongoing support, a comprehensive technical handover and training will occur, providing customer or 3rd party administrators with understanding, tools and processes they need to operate the AWS environments.|
|Training is tied to specific services||Yes|
|Services the training service works with||Amazon AWS|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Following the Planning phase Moortec will build the AWS or AWS / Hybrid On-Premises development, test, production and other environments identified. Wherever possible environments will be based upon existing templates, customised as necessary, and then new customer-specific templates defined so that environments can always be re-created using build tools.
Moortec supports AWS’s CloudFormation, Ansible, Terraform, Chef, and Puppet and will provide AWS infrastructure templates suitable for each, so that customer’s can create the entire application stack including application code with existing tools, if required.
Moortec can also supply connectivity between the customer’s locations for private, Internet, Public Sector Network (PSN) and N3 (healthcare) network connections, including a variety of Virtual Private Networks (VPNs).
Moortec will also undertake comprehensive operational readiness testing of the environments prior to handover to applications development and operations team, and arrange for IT Health Checks (ITHC) / penetration tests as requested.
Moortec will also take responsibility for building and installing application code, and application configuration, schemas, etc. if installation software and/or guides are provided.
Moortec will migrate existing application data into the new AWS environments using networks or AWS Snowball technology.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
The service includes extensive Quality Assurance activities to ensure that that the AWS hosting environment(s) have been correctly built as specified and meet all requirements. QA activities may cover:
Proof of concept / proving exercises
Design review and agreement
Operational readiness testing of the AWS hosting environments covering:
Performance / load testing
Backup and Restore
Application code deployments
IT Health-Checks including penetration tests
Performance Testing can be done through infrastructure load simulation, or via the application if available. This will:
Confirm and adjust compute resources sizing
Prove dynamic scalability facilities such as load balancers and autoscaling
Ensure there is headroom in non-dynamically adjustable resources like provisioned IOPS.
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Moortec will provide ongoing support for all aspects of the AWS services designed and built by Moortec, and can take on hosting or software provided by 3rd parties. Via its AWS support contract Moortec will raise and manage through to completion issues related to the Core AWS services, and connectivity.
The default model is to provide remote support in response to trouble tickets raised by phone, email or via Moortec’s support portal. Although onsite support can be provided at customer’s UK locations if required.
Different support levels are available for different levels of SLAs and Hours of support.
Extensive reporting on support calls, resolution times, etc are available from the support portal.
|Service constraints||Cloud, by its very nature, is usually supported remotely. But Moortec can provide onsite support if required.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Gold Service 24 x 375
Priority 1 incidents are responded to within 1 hour.
Priority 2 within 4 hours.
Priority 3 within 24 hours.
Priority 4 within 48 hours.
Silver Service Mon-Fri 7am - 9pm
Priority 1 incidents are responded to within 4 hours.
Priority 2 within 12 hours.
Priority 3 within 48 hours.
Priority 4 within 5 working days.
Bronze Service Mon-Fri 9am - 5pm
Priority 1 incidents are responded to within 8 hours.
Priority 2 within 24 hours.
Priority 3 within 72 hours.
Priority 4 within 7 working days.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
Gold Service 24 x 375 Priority 1 incidents are responded to within 1 hour. Priority 2 within 4 hours. Priority 3 within 24 hours. Priority 4 within 48 hours.
Silver Service Mon-Fri 7am - 9pm Priority 1 incidents are responded to within 4 hours. Priority 2 within 12 hours. Priority 3 within 48 hours. Priority 4 within 5 working days.
Bronze Service Mon-Fri 9am - 5pm Priority 1 incidents are responded to within 8 hours. Priority 2 within 24 hours. Priority 3 within 72 hours. Priority 4 within 7 working days.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Amazon Web Services (AWS)|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£60 per instance per month|
|Discount for educational organisations||No|