Dynamic Business Services Limited

Learning Management System

Provision of Hosting for our bespoke Learning Management System

Features

  • Real time reporting

Benefits

  • Application can be accessed on multiple devices

Pricing

£3000 per user

Service documents

G-Cloud 10

411012270011798

Dynamic Business Services Limited

Jim Lawrence

0113 323 0760

jim.lawrence@dynamicbusiness.co.uk

Service scope

Service scope
Service constraints Support is linked to the application and server
System requirements
  • No specific software required.
  • Accessed through all modern browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During business hours 9am- 5pm Monday to Friday except public holidays
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is provided to administrators of the application
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training is provided during a single day training session
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This is provided as a secure csv extract
End-of-contract process At the end of contract we will provide a data extract but no additional support

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Each application is on a separate private cloud
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up The application data only
Backup controls This is discussed during the implementation phase
Datacentre setup Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime apart from scheduled maintenance
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels These are managed by our systems manager
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach This is according to our security policy
Information security policies and processes We have our own internal policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All processes are managed by our systems manager who keeps a log of all changes
Vulnerability management type Supplier-defined controls
Vulnerability management approach All services are audited by our systems manager. Patches are deployed weekly but also immediately if a vulnerability is identified. Potential threats are flagged up via alerts.
Protective monitoring type Supplier-defined controls
Protective monitoring approach This is managed by our systems manager and incidents are responded to accordingly to individual service level agreements
Incident management type Supplier-defined controls
Incident management approach Incidents are reported via email to and from our systems manager

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate No Clients share the same infrastructure

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £3000 per user
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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