Health Pathways Limited

Online Referral: In Utero Transfer

Pregnant women in preterm labour require urgent decision-making regarding risks and benefits of in-utero transfer to a maternity unit with associated neonatal intensive care. This online system automates the process from the point of referral and enables direct online communication between clinical teams at different sites, including transport services.

Features

  • Process automation from referral to delivery, discharge, or repatriation
  • Clinically co-designed to ensure accuracy of content and process
  • Real time communication using secure logged access
  • Individual and teams-based access and permissions architecture
  • Online clinical conversation, tracking of investigations, consultations and decisions
  • Includes review processes and data required for audit
  • Open API and interoperable with other digital health systems
  • Security tested and compliant with information governance standards
  • Captures data to evidence best practice, outcomes and performance
  • Provides 24/7 secure access to goals, tasks and information

Benefits

  • A lean process of online referral, review and shared decision-making
  • Supports effective and efficient handover between healthcare teams
  • Ensures a scheduled review and avoids loss to follow-up
  • Reduces administrative burden on frontline staff
  • Supports Better Births national drivers and improvement goals
  • Enhanced information governance and clinical governance
  • Creates a patient-centred database and central reporting across whole-care pathway
  • Access to structured process improves consistency from referral to review
  • Central reporting of outcomes and performance
  • Enables consistent risk stratification and triage

Pricing

£1,250 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@healthpathways.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 0 9 8 4 4 5 3 0 4 1 1 2 0 8

Contact

Health Pathways Limited Marc Hoogstad
Telephone: 07799595446
Email: team@healthpathways.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The service is designed to be 24/7. Any system upgrades and maintenance will be communicated to customers through the application and other agreed notifications. The service hours for support will be agreed in the SLA.
System requirements
Minimum specification for web browsers for each PC or device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are agreed in the service level agreement (SLA). Response target times are dependent on issue priority however are typically within one hour during normal UK office hours and custom support can be provided.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
The web chat has been tested against accessibility standards.
Onsite support
Onsite support
Support levels
Support will be agreed in the SLA and customised according to the needs of the organisation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite or remote training will be provided as part of implementation. Training can be delivered using a variety of different methods including train-the-trainer, demonstrations, workshops and online webinars. Online user documentation is available through the Help Centre. Additional training can be provided as required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Health Pathways detail this process in the contract. We will provide a copy of data when the contract ends in compliance with data protection and information governance standards and securely remove data from servers.
End-of-contract process
Health Pathways detail this process in the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The software is optimised for mobile devices without differences in service.
Service interface
Yes
Description of service interface
Users can access the Help Center in the application and provide feedback that can be prioritised for agreed upgrades to the software.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The interface is tested for accessibility standards compliance across popular web browsers.
API
Yes
What users can and can't do using the API
The API accepts HL7 messages to register a patient and provides a
patient information stream with EPRs and other health systems.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Changes can be made to meet a specific need. The application is delivered as a managed service with scheduled releases. Users of the service have a detailed change management process whereby changes are logged and responded to in scheduled release cycles, allowing for elements of customisation which should comply with national standards.

Scaling

Independence of resources
Health Pathways provide the application on segregated resources through a managed service with real time alerting to usage issues.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics are shown in the patient list can be given as a customisable export.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Permissioned users can export data in pre-set reports which are available online or which can be downloaded in a CSV format. Health Pathways have an interoperability team that will work with organisations to define the requirement for additional data exports. This may include the use of the API and HL7 messages.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability will be agreed in the SLA. Our hosting partners combine international standards for best practice in security and service management, advanced systems management technologies and the UK’s premier data hosting facilities, to provide unsurpassable, 24/7 assurance, 365 days a year.
Approach to resilience
Please request full details on resilience by email to team@healthpathways.co.uk
Outage reporting
All reasonable methods to report outages will be agreed including a public dashboard and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
There is a detailed and long standing process for access and permissions as part of the service. Users can access the system to prescribed levels for teams and organisations with individual usernames/passwords. System interfaces will have detailed and agreed security.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
To be provided on request
ISO/IEC 27001 accreditation date
To be provided on request
What the ISO/IEC 27001 doesn’t cover
To be provided on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials scheme and the Data Security Protection toolkit assessment.
Information security policies and processes
Health Pathway is committed to ensuring that information security is given the highest possible degree of importance which is supported by our Information Governance Policy. These include virus control, password requirements, password encryption, automatic password change, inactivity lockout, pseudonymised and anonymised data and databases, user access controls, fully auditable permissions structure,
SSL certification, and business continuity. All procedures are audited once a year and Health Pathways complete the Data Security and Protection Toolkit yearly.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Health Pathways has a detailed change control process. A change control document is available on request that explains how updates, enhancements and changes are tracked, the release schedule and process and version control and assurance process for changes. JIRA is used to plan, track, and manage the agile software development including prioritisation of customer issues or change requests.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The services are assured through ISO 27001 accreditation. As part of the management review of risks, preventive actions such as patches are put in place as required. Information about potential threats are notified through the industry and suppliers. Monthly security patching occurs as a scheduled activity.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
ITIL ISO 20000 managed services are constantly monitored for threats and potential compromises. Engineers are alerted to any threats and there is a defined process in place to ensure that corrective and preventive actions are completed.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Health Pathways have incident management processes that include pre-defined processes for common user issues, development lifecycle incidents, reporting of incidents by users online and via email and the use of issue and project tracking software that generate incident reporting.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£1,250 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A limited free trial is available.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@healthpathways.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.