EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Managed Advanced Threat Protection

This managed service provides clients with the assurance of detection, identification, protection against new, stealthy advanced threats and zero-day malware. The services deliver 24/7 event and systems performance monitoring and management of advanced persistent threat (APT) security devices, with 24/7 alert monitoring, investigation, analysis and threat remediation and mitigation recommendations.

Features

  • 24/7 device health, availability, status and performance monitoring
  • Operational management, system patches, upgrades
  • Alert reporting: daily, weekly, monthly reports via Managed Services Portal
  • Technology support with vendor escalation
  • Systems change management
  • 24/7 alert monitoring, initial alert triage, event validation and investigation
  • Critical event investigation, analysis of detected advanced threats and compromises
  • Threat Compromise Reports and mitigation recommendations
  • Proactive hunting of threats and attackers
  • Customized intelligence reports

Benefits

  • 24/7 detection and prevention of targeted and advanced malware attacks
  • Proactive hunting of adversaries and attackers
  • Reduced costs of threat monitoring and management and incident response
  • Protection of revenue, customer loyalty and brand equity
  • Better cost control/ predictability of security costs via annuity-based services
  • Risk reduction through expert operational management of adaptive defense technology
  • Threat Investigation/ analysis and context by DXC and FireEye experts
  • Faster response to threats before compromise

Pricing

£390.00 to £2080.00 per person per day

Service documents

G-Cloud 10

409746930386927

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service scope
Service constraints As per the details contained within the Client agreed contract and SLA
System requirements As per the Client agreed contract and SLA

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As per the details contained within the Client agreed contract and SLA
Managing support tickets
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels As per the details contained within the Client agreed contract and SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started As per the details contained within the Client agreed contract and SLA
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction As per the details contained within the Client agreed contract and SLA
End-of-contract process As per the details contained within the Client agreed contract and SLA

Using the service

Using the service
Web browser interface Yes
Using the web interface As per the details contained within the Client agreed contract and SLA
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing N/A
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources As per the details contained within the Client agreed contract and SLA
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up As per the Client agreed contract and SLA
Backup controls As per the details contained within the Client agreed contract and SLA
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability As per the details contained within the Client agreed contract and SLA
Approach to resilience As per the details contained within the Client agreed contract and SLA
Outage reporting As per the details contained within the Client agreed contract and SLA

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Separate management interface and dedicated privilege user accounts
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 23/09/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/11/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards HMG Accreditation
Information security policies and processes HMG SPF, ISO27001 Certification, Internal ISMS

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach As per the details contained within CSA CCM v3.0,ISO27001 and HMG Accreditation, plus the Client agreed contract and SLA

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate As per the details contained within the Client agreed contract and SLA

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £390.00 to £2080.00 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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