AI Cloud Services

AWS AI & ML Cloud Hosting & Migration Services for Amazon & Azure Platforms

AWS Amazon Web Services Cloud hosting & Migration life cycle services. Specialists in AI & Machine Learning software, Analysis and Cloud Strategy formation. Cloud initiative planning, design and full life cycle agile delivery services. Digital business change via Continuous Improvement. Delivery consultancy to scale your cloud initiatives with Agile programmes.

Features

  • cloud strategy appraisal & creation
  • cloud initiative review and pilot proposals
  • full agile delivery services - plan-do-check-act
  • digital life cycle services - analysis,design, build & test
  • AI and machine learning software & hosting
  • service migration and review; platform independence
  • cloud testing services to OFFICIAL-Sensitive
  • scaling agile to the program using SaFe and Kanban services
  • digital business change and Continuos Improvement
  • full Cisco UCS networking and infrastructure cloud Migration

Benefits

  • coherent strategy to maximise benefits
  • leverage channel shift, reduces costs
  • new financial models reduce type and level of IT expenditure
  • culture change leads to competitive edge
  • autoscale peak usage improves service at reduce expenditure
  • minimum legacy disruption with hybrid solutions
  • assured testing service reduces testing hardware costs
  • program level Kanban for transparency & alignment
  • full stack Cloud IaaS Cisco UCS platform provisioning & management

Pricing

£500 to £1,450 a person a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@chfutures.ltd. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 0 8 1 8 3 2 6 7 1 2 1 4 9 0

Contact

AI Cloud Services CH Futures Ltd
Telephone: 07973302659
Email: andy@chfutures.ltd

Service scope

Service constraints
None
System requirements
  • No licence restrictions
  • Pertains to all common OS infrastructure platforms
  • Any legacy platform can be migrated and hosted
  • Provides bare metal, VM, container or serverless

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Testing and certification completed by Chat software vendors.
Onsite support
Onsite support
Support levels
Each customer has a dedicated TAM ? (Technical Account Manager). The TAM will be intimate with the customer's hosting solution and will be the incident coordinator for support bridges.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a comprehensive migration and support service. The readiness Phase ensures users are on-boarded and trained to their needs.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customers have access to their cloud data at all times. We promote neutral storage formats to avoid cloud hosting lock-in.
End-of-contract process
All our costs are fully inclusive of full migration lifecycle.

Using the service

Web browser interface
Yes
Using the web interface
We utilise the API of the common cloud hosting platforms.
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
All web interfaces are fully compliant and certified by software providers.
API
Yes
What users can and can't do using the API
We utilise the API of the common cloud hosting platforms.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
We utilise the cli of the common cloud hosting platforms.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
All customers access to resources are independent.
Customers have choice of shared tenancy or dedicated hardware, depending upon budget and business case / use case.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • All critical data as identified & specified by the customer
  • All relational data
  • All block storage data
  • Any data format required
Backup controls
All critical data as identified & specified by the customer.
customers have full flexibility of scheduling and maintenance windows.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Users have full control over availability. Minimum SLAs are 99.9%. Average are 99.5% across components. Service credits are part of the contract.
Approach to resilience
Available on request
Outage reporting
We can support all required mechanisms: a public dashboard an API email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
We operate strict RBAC on a time limited access basis. We use automation to remove need for human access to production systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
On request.
ISO/IEC 27001 accreditation date
On request.
What the ISO/IEC 27001 doesn’t cover
On request.
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
On request.
ISO 28000:2007 accreditation date
On request.
What the ISO 28000:2007 doesn’t cover
On request.
CSA STAR certification
Yes
CSA STAR accreditation date
On request.
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
On request.
PCI certification
Yes
Who accredited the PCI DSS certification
On request.
PCI DSS accreditation date
On request.
What the PCI DSS doesn’t cover
On request.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
On request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
On request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
On request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
On request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
On request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
KVM hypervisor
How shared infrastructure is kept separate
Virtualisation technology used to keep applications and users sharing the same infrastructure apart.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our strategic cloud hosting suppliers' data centres adhere to the EU Code of Conduct for Energy Efficient datacentres.

Pricing

Price
£500 to £1,450 a person a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Same as prod, but normally time limited.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@chfutures.ltd. Tell them what format you need. It will help if you say what assistive technology you use.