DigiGreet (from OFEC Consulting ltd)

DigiGreet Visitor, Staff and Contractor Management System

The DigiGreet "Visitor Management System" manages visitors, contractors and staff entrances and exits from your premises replacing the paper signing in book.

DigiGreet manages everything from fire drills to contractor documentation and allows you to do lots of tweaking via your admin panel to meet your needs exactly.

Features

  • Know who's on premises from any device with internet access
  • Automatically email staff host when visitor arrives
  • Show and Record acceptance of health and safety/Security notices
  • Visitor and Contractor Badge printing
  • Allow staff to sign in with fobs, cards, pin, name
  • Seamlessly link with Paxton door entry system
  • Manage Contractor documentation
  • Manage people movement around the premises
  • Allow visitors to register off site
  • Manage evacuations on any device with internet access

Benefits

  • Reduce risk liability by knowing who is on site
  • Improve rescue opportunity knowing location of people with disability
  • Reduce risk liability knowing contractors qualifications are approved/up to date
  • Improve visitor satisfaction and impression
  • Easy admin access from offsite
  • Reduce staff time involved with receiving visitors, personless receptions supported

Pricing

£12 to £72 per licence per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 0 6 7 7 5 4 1 0 9 4 7 3 5 1

Contact

DigiGreet (from OFEC Consulting ltd)

Edward Williams

01865 55 60 70

info@DigiGreet.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Internet access is required
System requirements
  • We wouldn't recommend a mobile as the screen is small
  • Using fobs, cards or barcodes will require a usb socket
  • All major operating systems: Windows, Linux, Android, iOS
  • Badge printing is less good on iOS

User support

Email or online ticketing support
Email or online ticketing
Support response times
We usually respond within an hour, most tickets simply require instructions/help, in the case of an issue these are mostly resolved in a working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Tidio https://www.tidio.com/en You can see a working version on ofec.co.uk
Web chat accessibility testing
None but Tidio is used widely and we can look at using another chat provider if needed.
Onsite support
No
Support levels
DigiGreet just works, we get very few support tickets so have not developed multiple levels of support as this really isn't needed.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have walk through videos, online help and a carefully thought through user interface which result in almost no support calls.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
At the bottom of relevant pages you will see an export to csv button.
End-of-contract process
There are no additional costs, you are free to download the data via admin and walk away. We ask for 1 months notice after the first 12 months.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We are only expecting the fire drill page to be used on a mobile. Normal signing in an out and admin will work on a mobile but it's not recomended.

Badge printing and the use of magnetic cards, barcodes and fobs has not been tested and is unlikely to work.

We would not recomend you use a mobile for anything other than the firedrill page.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
There are lots of places where you define the text, questions and answers etc. which is all done via Admin.

When we set you up, we select a background image, button colours and font.

Scaling

Independence of resources
We have run stress tests and also run a project with BT with 18,000 concurrant users.

Analytics

Service usage metrics
Yes
Metrics types
Essentially the system is for usage metrics i.e. visits by staff, visitors and contractors.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
At the bottom of relevant pages you will see an export to csv button.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have not calculated the uptime as it's so high, essentially over the last 3 years there has been no downtime other than the occaisional re-boot to install a security patch.
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Admin username and password
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001:2015
  • ISO/IEC 2700:2013

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are Microsoft qualified and trained and use this knowledge to design the system.
Information security policies and processes
Available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use our training and knowledge to design changes which are tracked.
Vulnerability management type
Undisclosed
Vulnerability management approach
We monitor the server for unusual activity, we deploy patches within days of being released.
Protective monitoring type
Undisclosed
Protective monitoring approach
We monitor for unusual activity, we have not identified any compromises but if one were to be found we would respond straight away.
Incident management type
Undisclosed
Incident management approach
We have our standard support service and can respond to calls, emails or online tickets. We have not received a security incident but if we did we would report back directly to the client.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12 to £72 per licence per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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