Datanet Backup, Recovery & Hosting services

Backup your virtual servers ( VMWare, Hyper-V) via Veeam Cloud Connect to the cloud in Datanet's tier 3+ London Edge Data Centre. Replication and use of customer suites and racks forms part of your business continuity plan. ISO27001 certified ensuring your data is always available & secure.


  • Automatic scheduling, reporting, alerting
  • Data is compressed and encrypted
  • Very simple pricing model
  • Designed for UK business
  • Unlimited bandwidth and unlimited storage
  • Simple automted setup and confinguration
  • 20 years providing hosting services
  • Use our facilities as part of your Business Continuity Plan


  • Have confidence that your backup are being done properly
  • No need to invest in backup storage tapes or hardware
  • Automatically backup offsite to our secure facility
  • VMWare and Hyper-V experts onsite
  • Helpful UK technical team available when you need them
  • Rack hosting and server hosting on site too


£50 to £70 per terabyte per month

Service documents

G-Cloud 9



Conleth McCallan

01252 810010

Service scope

Service scope
Service constraints The buyer will need to have the Veeam software
System requirements Veeam v8 or above is required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response will be the next business day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels The technical team are available to sort out any technical issues with your backups.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a step by step user guide to the user.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can extract their data either online or by visiting the data centre and if the contract is terminated the user will be disabled and the data will be deleted.
End-of-contract process After the cancellation notice period has expired we delete the data and remove the customer account and access at no extra cost. If the customer requires a visit to the data centre to retrieve data this is also included at no extra cost.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users access and manage the service from their on-premise software
Web interface accessibility standard None or don’t know
How the web interface is accessible Users access and manage the service from their on-premise software. This allows them full control of backup schedules, monitoring, alerts etc.
Web interface accessibility testing This has all been done by Veeam the software supplier
Command line interface No


Scaling available No
Independence of resources By using a high availability and highly resourced infrastructure based in our Tier3 data centre with very large bandwidth capacity.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • Disk
  • Number of active instances
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Secure racks and servers
Secure building
Physical access control
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Datanet targets 99.999% availability for your service. If the service is unavailable for more than 30 consecutive minutes in any one month, one days credit for each period of loss of service of 30 minutes can be claimed by you in compensation. The maximum monthly service credit is limited to 5 days and the day rate is calculated as the annual rate divided by 365.
Approach to resilience 1. UPS systems
2. Generators
3. Redundant cooling systems
4. Diverse Internet connectivity
5. Each rack has dual power and data feeds
Outage reporting Service report on any outages are displayed on our website under " Support" section

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels We restrict access by firewall and VPN
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Assurance UK Limited
ISO/IEC 27001 accreditation date 28/02/2012
What the ISO/IEC 27001 doesn’t cover The scope covers all business activities
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Datanet is an ISO9001 & ISO27001 certified business. We have a number of policies and procedures which adhere to the ISO27001 certification and our staff mantra is CIA: confidentiality, integrity, availability.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a change management process as part of our ISO9001 & 27001 procedures
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use F-Secure and Symantec anti-virus and as part of our management meetings we review threats and patch management
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use F-Secure and Symantec anti-virus and as part of our management meetings we review threats and patch management
Incident management type Supplier-defined controls
Incident management approach We have a well defined MSO major service outage procedure

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate VMware virtual instances and Veeam software

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £50 to £70 per terabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a free one month trial of the service.
1. To be eligible for the free one month Veeam Cloud Connect offer your business must be based in the UK.
2. The trial is limited to 5 VM’s and 2TB
Link to free trial


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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