Imperva Incapsula

Incapsula is a cloud-based application delivery service enabling organisations of all sizes to enjoy enterprise-grade website security, performance and availability.
Incapsula includes best-of-breed web application firewall; comprehensive DDoS protection; global content delivery network and an application level load balancer, which are available as standalone services or as an integrated solution.


  • Comprehensive Protection Against Any Type of DDoS Attack
  • Enterprise Grade Web Application Firewall (WAF)
  • Application-Aware CDN & Content Caching
  • Intelligent Application Level Load Balancing
  • Real-Time Monitoring & Alerts
  • Advanced Bot Mitigation
  • Two-Factor Authentication
  • Granular Website Access Control
  • BGP Routing-based Infrastructure Protection
  • Advanced Mitigation of Layer Attacks


  • Automatic Detection and Immediate Triggering
  • Transparent mitigation with less than 0.01% false positives
  • No hardware or software installations needed
  • No code changes or complex integrations are needed.
  • Prevents access to malicious and unwanted visitors to your website
  • Defends against web threats and vulnerabilities - including OWASP Top10
  • Apply your organization’s security policy within the WAF
  • Accelerate web site page rendering and minimize latency
  • Guarantee optimal resource utilization
  • Routing changes are immediate and across-the-board for all users.


£5000 per instance per year

Service documents

G-Cloud 10




07919 338903


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The service can be tied down to a UK POP, however it is more effective when deployed using all our worldwide POP's. That way, we can stop the bad actors coming after your website before they reach the UK.
System requirements Incapsula is activated by a simple DNS change

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support:
Level 1 – Urgent
Severe business impact on, or downtime of, Client’s service to its customers, caused by a malfunction in the Services
Initial Response Time (IRT) 2 hour
Status Update (SU) 2 hours
Level 2 – High
Degradation of a Client’s services to its customers, caused by a malfunction in the Services; PI Outage
(IRT) 4 hours
(SU) 1 Business Day
Level 3 – Medium
Other error that does not prevent Client from providing service to its customers.
(IRT) 1 Business Day
(SU) 4 Business Days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Key features of the Incapsula enterprise offering include:
• Enterprise-Grade SLA
When it comes to service availability, there are no compromises. Backed by a
99.999% uptime and support SLA, our enterprise-grade website security and
performance services are used by many of the world’s leading online businesses.
• Premium 24x7 Support
Our support engineers and security experts are available round-the-clock to give
you the support you need, when you need it.
• Enterprise-Grade Security
Featuring a PCI-certified Web Application Firewall and comprehensive protection
against DDoS attacks, Incapsula secures your website from external attacks,
maximizes uptime and maintains business continuity.
• API For Provisioning, Management And Events
The Incapsula API enables easy integration with streamlined customer provisioning
and account management. Export security events to your log management and
SIEM systems and create customized reports for your target audience.
• Customized Setup and Branding
Our customization options allow enterprises to easily brand customer-facing pages
(for example security messages, error pages, etc.) to reflect your own website’s look
and feel.
• Dedicated Account Management
Dedicated Incapsula product and security experts will work with you on complex
setup, integration and customization requirements to ensure your security and
operational goals are met.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The implementation of Incapsula need never be a complex nor lengthy project. There is nothing to install or commission, and only a DNS setting change is required to re-direct traffic through Incapsula. Indeed, some clients have approached Imperva whilst under attack, and have been up and running in less than 1hr (the record is 15mins). Prospects often ask for a draft implementation plan, and there is the risk of disappointment that Imperva does not respond with a weighty document using MS Project and RASIC charts; and there is often an expectation that such a valuable and important service must surely take weeks or months to plan, configure, implement, etc. However, the reality is genuinely simple and can be summarised is a few sentences, below:
Significant tasks include:
a) 1-2hr planning session to agree roll-out plan and confirm any non-standard configuration settings.
b) Client provides a list of the website names to be on-boarded
c) Availability of client representative with knowledge and authority to make DNS changes for target website[s], and to manage SSL certificates.
d) 2hr/half-day session to familiarise client with management console/GUI
e) 1-2hr hand-holding session during switch-over of live websites to the Incapsula system.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We do not hold any client data.
End-of-contract process The customer changes their DNS setting.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Via Smartphone
Accessibility standards None or don’t know
Description of accessibility The admin monitor is viewable as an application through a web browser.
Accessibility testing Not applicable
What users can and can't do using the API Imperva Incapsula provides customers and partners with the ability to manage accounts and
sites via an API. The API has the following characteristics:
• Requests are HTTP POST
• Parameters are specified in the request body in HTML form style, e.g:
• All requests are in SSL
• Response content is provided as a JSON document
• UTF-8 encoding is always used
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Application delivery Rules are a fundamental part of modern application delivery platforms/services, whether it’s a CDN or a load balancer (ADC).
These rules are used to control and manipulate requests or responses according to predefined behaviors.
What can be done.
Switch content and redirect users based on layer 7 attributes, such as URL patterns, cookies, HTTP headers, and client classification attributes
Improve user experience and SEO ranking by rewriting relative and dynamic URLs to clean customer-facing URLs
Offload connections and reduce round trip times between your web server and other backend servers
Leverage Incapsula client classification to identify bad bots and redirect them to a special site or server with fake content
Define rules based on client behavior, using customizable rate thresholds for various parameters
Implement backend logic without changing application code
Extend role-based control to non-technical users


Independence of resources Our global network consists of 40 data centers with over 4 Tbps capacity designed purely to protect your websites.


Service usage metrics Yes
Metrics types Metrics include:
Website Traffic
Human visits
Bot visits
Application attacks
Hits per second
Bits per second
Daily Hits
Threat type
Attack Countries
Reporting types
  • API access
  • Real-time dashboards


Supplier type Reseller (no extras)
Organisation whose services are being resold Imperva Incapsula

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach We do not hold customer data
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Productized SIEM Integration
Provides centralized management of Incapsula data within existing security systems and workflows (SIEM systems)
Includes a log collector, and pre-made dashboards for easy implementation
Supported systems include: Splunk, McAfee, Qradar, and ArcSight
Data export formats Other
Other data export formats SIEM API
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability UPTIME COMMITMENT
Incapsula commits to a NI annual uptime of 99.999% and a PI annual uptime of 99.95%. In the event of a NI Outage longer than five
minutes or a PI Outage longer than four hours, Client will be eligible to receive Credits.
DDoS Mitigation will take place within five minutes after Client has completed DDoS Activation. For customers that have purchased
the Infrastructure Protection Service and the Infrastructure Monitoring Service and have selected the option to allow Incapsula to
automatically route traffic through the Incapsula network, DDoS Mitigation will take place within five minutes after the Infrastructure
Monitoring Service has detected a DDoS attack on the customer infrastructure.
To submit a claim for Credits, Client must open a support ticket in Incapsula’s technical support ticketing system no more than seven calendar days after the time in which the Outage occurred and provide
detailed descriptions of the Outage, the duration of the Outage, network traceroutes, the site(s) affected and any attempts made by
Client to resolve the Outage. The support ticket must include the words “service credit request” in the ticket or email subject line.
Approach to resilience Available on request
Outage reporting Public Dashboard & Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Available upon request
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Comsec Consulting
PCI DSS accreditation date 30/04/2017
What the PCI DSS doesn’t cover All covered
Other security certifications Yes
Any other security certifications
  • We are looking into FEDRAMP for the coming year
  • On top of our PCI, SOC and ISO 27001 program.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Available upon request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Undisclosed
Vulnerability management approach As opposed to other cloud service providers who only provide a service but use 3rd party technologies Incapsula developed all the technologies it’s using from scratch and only uses standard servers and routers (no 3rd party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors (we do not have to wait for updates and patches – we do them ourselves instantaneously).
In order to fight today’s sophisticated and constantly changing attack patterns wehave Incapsula’s 24x7 SOC - manned with security experts that can handle any attack in real time.
Protective monitoring type Undisclosed
Protective monitoring approach Available upon request
Incident management type Undisclosed
Incident management approach Available upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5000 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full product on qualified 14 day POC
Link to free trial https://www.incapsula.com/pricing-and-plans.html


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑