Xalient Holdings Limited

Silver Peak SDWAN

Silver Peak Unity EdgeConnect Solution provides a secure SD-WAN service. Built to assist customers in their digital transformation journey.
Xalient's service provides a robust and flexible approach to SD-WAN.

Features

  • Flexible network design with multiple deployments models
  • Centralised Management
  • Optional WAN Optimisation (Boost)
  • Per Packet Load Balancing for true active-active setup
  • Better SaaS performance through SaaS Optimisation
  • Service Chaining with 3rd Party Security Solutions
  • Zero-Touch Provisioning for quick deployment
  • Path Conditioning which provides private-line-like performance over the public internet

Benefits

  • Optimised access to applications hosted in the cloud
  • Circuit Technology agnostic solution
  • First-Packet iQ to identify and dynmically steer applications
  • Dynamic Path Control enabled the utilisation of all circuits

Pricing

£140 to £26000 per device

Service documents

G-Cloud 11

404319418548946

Xalient Holdings Limited

Sherry Vaswani

+44 (0)207 096 3100

sherry.vaswani@xalient.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Additional services such as Security and WAN Optimisation can be added
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No know constraints, any customer specific limitation will be discovered during the design phase
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email generated tickets will fall into one of the four call statuses and be provided a response within the times outlined below:
• P1 - Critical: 30 Minutes
• P2 - Major: 4 Hours
• P3 - Low: 12 Hours
• P4 - Minor: 24 Hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Fully managed service. Support is commercially scoped pending a full discovery workshop phase Cloud support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Service transition team.
User Documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We explore this at a contract closure meeting.
End-of-contract process Any existing hosted services are transitioned to the customer. All existing support contracts are terminated.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources Each Silver Peak EdgeConnect Solution is built specifically for each customer and does not utilise a shared platform.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics are developed on a per customer basis
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Silver Peak

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Standard SLA's are as follows:
P1 - Critical: 30 Minutes,
P2 - Major: 4 Hours,
P3 - Low: 12 Hours,
P4 - Minor: 24 Hours,
Service credits are assigned on a customer by customer basis
Approach to resilience Each solution is designed and built as per the customers requirements. Resilience such has HA appliances can be built into any design and would be scoped with the customer.
Outage reporting Outages are displayed within the orchestration platform with automated email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels Management access is limited to users within the customers network and restricted per login and further with orchestrated access via individual accounts. Support access is federated via vendor support and live chat.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 31/12/2017
What the ISO/IEC 27001 doesn’t cover All serviced offered are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISMS ITIL ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ITSM keeps CMDB. All changes logged and tracked through ITSM. All change control are set against customer SLA's, OLA's and underpinning contracts.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats are managed via proactive alerting with vendors. Internal and external penetration tests. Patches are assessed through dev and test stages then deployed as quickly as possible.
Protective monitoring type Supplier-defined controls
Protective monitoring approach This is handled by our proactive monitoring software which is tuned to identify threats based on specific customer requirements. Incident response is SLA dependant.
Incident management type Supplier-defined controls
Incident management approach Incidents are categorized by priority (P1,2 ,3 etc.) Common events are defined as part of a discovery phase and kept within the ITSM tool. Incidents are reported via the service desk. Reports are provided by the ITSM.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £140 to £26000 per device
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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