Information Builders

Analytics: On-Demand Enterprise Analytics Platform - WebFOCUS

Analytics -Business Intelligence: A comprehensive on-demand analytics platform, with fully managed hosting services. Delivers unrivalled adoption, scalability, security, and governance, plus a fully upgraded user experience. Can deploy secure applications to millions of users inside and outside the organisation's firewall. Robust platform architecture and analytical flexibility ensures high user-adoption rates


  • Rapid data and analytics implementation in the Cloud
  • Single, enterprise grade platform
  • Powerful browser-based authoring tool
  • Create reusable analytical InfoApps™ for non-technical users
  • Build once, deploy anywhere, mobile BI capabilities with responsive design
  • Advanced and big data analytics
  • iWay Data Migrator for Data Management
  • Comprehensive governance, version control, and auditing via a single console
  • Maximum flexibility in cloud provisioning options and licensing
  • Extensive self-service for non-technical users to create, analyse, and share


  • Lower upfront investment
  • Simpler and faster deployments
  • Greater flexibility and scalability to handle growth and unanticipated demand
  • Promotes pervasiveness by making intelligence and analytics available to all
  • Rapid, access to accurate data across systems, processes, stakeholders
  • Enables metadata-driven delivery and monitoring of trusted analytic content
  • Proven complete managed hosting environment
  • Combine core BI and analytics seamlessly to satisfy every need
  • Perform deeper data exploration to uncover critical patterns, etc.
  • Operationalise insights by embedding analytics for greater impact


£42000 per unit per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

4 0 4 2 7 2 0 3 0 5 5 6 4 8 8


Information Builders

Marleen van Oosten


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Omni-Gen Total Access for Integration
Omni-Gen Total Access for Data Quality
Omni-Gen for Customer/Citizen
Omni-Gen for Supplier
Cloud deployment model Private cloud
Service constraints For Advanced Developer use of the App Studio (usually a very small number of users compared to the number of users and consumers of the core Analytics Service), a client side installation is required.
System requirements
  • Browser to access and create reports, charts, and dashboards
  • All standard web browsers are supported
  • App Studio for client's Advanced Developers requires client side installation
  • A private VPN into your network for connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Basic Response at no extra cost:
Severity 1 - Emergency - application or production down - within 1 hour
Severity 2 - System Function is impaired - within 3 hours
Severity 3 - Application Issues - within 5 hours
Severity 4 - Information Issues - within 8 hours

Premium Response (at extra cost):
All within 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer 3 Levels:

InfoResponse Basic: Included in the Maintenance element of your Licensing model, and includes the following services:
- Global support any time of the day or night
- InfoResponse Online, which offers 24/7 self-serve access to technical information,
- Access to Focal Point, a collaborative online community of our Software users around the world who share tips and techniques 
- Prioritisation based on problem severity, ensuring prompt assistance
- New software releases, updates, and patches
- Newsletter and magazine subscriptions

InfoResponse Premium (Optional extra): includes all InfoResponse Basic features, plus:
Support-Related Services:
- A dedicated Account Support Manager (ASM) at your location.
- Emergency, mission-critical on-site support. 
- Weekly case status reports
- Regular phone conferences with support experts
- Management reports 
- Priority queuing
- Faster response time
- After-hours Level 3 support for production-down issues
- On-site partnership review
- Product updates and workshops
- Automated problem escalation
Customer-Related Services
- Advisory Council membership
- Annual on- site partnership review
- Free pass to Summit
- Customised Focal Point view

InfoResponse Premium Startup (Optional extra): Same as above but available for three- or six-month terms and restricted to one renewal.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Some aspects of our solution requires:
- little to no training - due to its intuitive nature.
- 3-8 days formal training - aimed at the analyst / power users.
- 3-8 days formal training - aimed at the administrators.

Training can be provided onsite, offsite or online. All user documentation is provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats MS Word
End-of-contract data extraction Customers have direct access to their data and content that they choose to pull into the analytics platform. Customers can download or extract their data (and restore to a local server) at any time.
End-of-contract process There is no additional cost. Upon termination of the License, Licensee may no longer use any IP addresses or address blocks that were provided for Licensee’s use in connection with the IBI Cloud.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Device agnostic for applicable functionality
Service interface Yes
Description of service interface Browser based, thin client. The service allows for the creation of role and/or user-based dashboards with specific dashboard components. Once users have been authenticated, the service will automatically tailor the user interface, report content, and functional privileges based on their unique identities and skill levels. Users can see their own customised list of reports in a personalised dashboard or portal environment.
Accessibility standards None or don’t know
Description of accessibility We are committed to providing services that are accessible to all potential users. Therefore, we conform to the accessibility standards within Section 508. Our platform covers a broad range of functional areas and has user interfaces relevant to functions for which they are intended. Our technical support website works with various forms of assistive technology and users are able to access all help systems while using assistive technology. We also provides support documentation in accessible format for all of our services. We also provide a guidance accessibility manual describing how to use the product with various forms of assistive technology.
Accessibility testing Regarding Section 508 accessibility, our testing and development plan for this service is as follows:
-To provide full disclosure as regards the Section 508-compliant accessibility of our products in full compliance with all accessibility legislation. Information Builders is testing our products for compliance with these standards.
- To maintain Section 508-compliant features in our product release cycles, Information Builders will make necessary changes to any products that do not already comply with the standards so that they will be compliant in their next releases. Accessibility of end-user tools may be accomplished in phases over several releases. It might not be possible to correct older products and products not in general use.
- Make sure that the Information Builders Consulting division develops and maintains applications built with this product that are accessible according to the standards dictated by Section 508.
- We will continue to educate our consultants in these standards to provide the highest quality of service to our customers.
- To provide access to resources, documentation, and other information that will help our customers both develop and remediate their applications for accessibility.
What users can and can't do using the API Users can connect to third parties via a Software-as-a-Service component. All functionality is exposed via an API. There are 78 Rest APIs covering user administration, running content, scheduling etc.
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service is designed to empower consumers with various tools/capabilities for self-service reporting, authoring, and analysis. End users can author interactive dashboards, charts/reports, gadgets, etc. Users can also upload Excel, CSV, and XML data (IT security permitting); define metadata; and begin authoring powerful BI reports in a matter of minutes. With little training, consumers can deploy content through the BI Portal to other consumers as standard reports and dashboards to lessen IT bottlenecks and increase user adoption.
Templates, reporting objects, and business views (pre-configured metadata objects) may also be used to further enhance time to deployment and productivity to data consumers.

Users can customise every aspect of a report or dashboard, with columns, measures, drill-down paths, sorting, styling, stop-lighting, and output formatting (including Excel, PDF, HTML, Word, or even our innovative In-Document Analytics format).

A single guided self-service form—InfoApps—can generate thousands, tens of thousands, or even hundreds of thousands of different reports. However, developers only have to create and manage a single template, reducing development time and increasing flexibility.


Independence of resources Customer environments are physically separated. There is a separate instance for each IBCloud customer.
AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.


Service usage metrics Yes
Metrics types WebFOCUS Resource Analyser provides complete monitoring of every end user’s data access requests. Every report request and ad hoc query that arrives at the server is tracked and logged. Every conceivable statistic about the query is also logged—who issued the query, what time of day, how long it ran, how many rows were returned, joins and record selection specified, etc. Using this information, administrators can make recommendations on report utilisation, database efficiency tuning, report efficiency, and identify potential areas of improvement. Amazon CloudWatch can monitor AWS resources provides system-wide visibility into resource utilisation, application performance, and operational health.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Customers have direct access to their data and content that they choose to pull into the analytics platform. Customers can download, export or extract their data (and restore to a local server) at any time. This includes Excel, CSV, and XML data (IT security permitting).
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services.

ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Customer environments are physically separated. There is a separate instance for each IBCloud customer.
AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Availability and resilience
Guaranteed availability Cloud Service provider guarantees 99.99% and provide service credits below this as part of our SLA. We will follow-up Service Credits and forward credits onto the customer.
Approach to resilience Combined usage of Availability Zones and geographically distributed regions and numerous AWS services features provide our customers with capabilities to design and architect resilient applications and platforms. Customers benefit from the aforementioned resiliency features when the architectures are designed towards multiple failure scenarios.
Outage reporting Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication AWS admin account access does provide for two-factor authentication, however, the service application user access does not.

AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.

A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded.

AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.
Access restrictions in management interfaces and support channels IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 12/03/2018
What the ISO/IEC 27001 doesn’t cover The scope of this ISO/IEC 27001:2013 Certification is bounded by specified services of Amazon Web Services, Inc. and specified facilities (Cloud Provider). This excludes the Information Builders application software.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 15/12/2017
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover The Application Software that forms part of this service
PCI certification No
Other security certifications Yes
Any other security certifications Cloud provider has CyberEssentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards • System and Organization Controls (SOC) 1, SOC 2, and SOC 3
• ISO 27017 and 27018
• Cyber Essentials Plus
Information security policies and processes We have an appointed Senior VP Information Security Officer. Internally we maintain a policy and process suite which conforms to the requirements of ISO 27001. For our cloud services, AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarising employees with the AWS security policies.

AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.

The output of AWS Leadership reviews include any decisions or actions related to:

• Improvement of the effectiveness of the ISMS.
• Update of the risk assessment and treatment plan.
• Modification of procedures and controls that affect information security to respond to internal or external events that may impact the ISMS.
• Resource needs.
• Improvement in how the effectiveness of controls is measured.

Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Software Application change is managed through a formal Change Management process. Changes are assessed for impact by a number of approvers including the Senior VP Information Security.

Changes to AWS Cloud services and features follow secure software development practices, including security risk reviews prior to launch.
All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach AWS Security regularly scans all Internet facing service endpoint IP addresses for vulnerabilities (these scans do not include customer instances). AWS Security notifies the appropriate parties to remediate many identified vulnerabilities. In addition, external vulnerability threat assessments are performed regularly by independent security firms. The vulnerability management sub-principle and related processes within AWS services are subject to audit at least annually under ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3 and PCI-DSS certification programs. The controls in relation to vulnerability management are validated independently at least annually under the certification programs.
Protective monitoring type Supplier-defined controls
Protective monitoring approach AWS uses a wide variety of automated monitoring systems to provide a high level of service performance and availability. AWS monitoring tools are designed to collect information on unauthorised intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:
• Port scanning attacks
• Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses)
• Application metrics
• Unauthorised connection attempts

Alarms are configured to automatically notify operations and management personnel when early warning thresholds are crossed on key operational metrics. An on-call schedule is used so personnel are always available to respond to operational issues.
Incident management type Supplier-defined controls
Incident management approach AWS adopts a three-phased approach to manage incidents:

1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)


Price £42000 per unit per year
Discount for educational organisations Yes
Free trial available No

Service documents

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