CenturyLink Communications UK Limited

CenturyLink Public & Guest WiFi Cloud Access Service

Provision of Public and Guest WiFi access using a range of WiFi Access Points, with customer branded splash pages and content.

Solution fully hosted in the cloud and customer has access to all end user, anonymised and statistical information.


  • Enterprise-class public WiFi access to the Internet
  • Branded Customer Content Portal
  • Full surveys to define the feasibility, design and costs
  • Deployment of Ruckus/Aruba or Cisco Access Points (APs)
  • Access Points (APs) that can deliver high capacity throughput
  • Fully meshed network design to ensure maximum WiFi coverage
  • Availability and fix time SLA’s for the WiFi solution
  • Minimum of 2 Access Points per site for resilience
  • Content Filtering, with black list and white list names sites


  • High Availabilty solution
  • Ability to provide internet to the public or guest users
  • Customer branding and advertising revenues available
  • Access to end user, anonymised and statistical data


£1 to £1000000 per instance per month

Service documents

G-Cloud 9


CenturyLink Communications UK Limited

Mike Thomas

0330 060 9328


Service scope

Service scope
Service constraints This service is for public and guest WiFi only
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times When a ticket is opened on the Level 3 Incident Management System diagnosis begins into the cause. Automated notification emails can also be set up and Level 3 will provide updates at key milestones during the incident within the service SLA until the incident is resolved and closed.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Level 3 could offer on-site training after a service deployment to floor walk or provide user workshops to ensure users were comfortable using any new technology, this would be a chargeable activity. Level 3 engineers would also attend site to assist in any incident management activity and this would come at no extra cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Level 3 provide on-site training and user documentation
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats MS Word
End-of-contract data extraction Data is available from the customer portal until the contract is terminated.
End-of-contract process At the end of the contract, the customer information is removed and the connectivity is terminated.

Using the service

Using the service
Web browser interface Yes
Using the web interface Level 3 are delivering internet access for the public / guest WiFi users via a Customer Content Portal. This portal provides a registration page for users and customer specific content pages for revenue opportunities via advertising.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web interface is a link on a users mobile device when they log into the WiFi service. The mobile devices can be any mobile phone, tablet or laptop.
Web interface accessibility testing None
Command line interface No


Scaling available Yes
Scaling type Manual
Independence of resources The service is monitored for useage and in the event of 80% utilisation, Level 3's capacity management policy will take effect.?
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types Other
Other metrics The service provides anonymised, statistical and end user data
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Analytical Data
Backup controls The back ups are performed automatically via the service
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The Wi-Fi SLA is broken down into 2 parts; an availability SLA for the Core Services or a fault on the on-site hardware, either the LAN switches or the APs. The customer LAN cabling is not part of the SLA, the reason being is that in most large outside venues where this services is intended, the cabling is often run in high-up locations that cannot be reached without specialist equipment such as a cherry picker.

For the Service Level to be applicable there must be at least 2 Access Points deployed per site.

The overall SLA offered is 99%
Approach to resilience A minimum of 2 (two) Access Points (unmeshed) must be provided to each site to ensure resiliency at the site in order to meet the SLA's.

Dependent upon hardware chosen there will be resiliency at any AP control layer (physical or virtual).
Outage reporting The whole service, including Access Points are proactively monitored by Level 3. Customers can also view the status of their AP's from the customer portal which will show if they are up, down or how busy each AP is.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Describe how you restrict access in management interfaces and support channels.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards What security governance standards do you comply with?
Information security policies and processes What information security policies and processes do you follow?
Include your reporting structure and how you ensure policies are followed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Describe your configuration and change management processes. please write
Vulnerability management type Supplier-defined controls
Vulnerability management approach Describe your vulnerability management process?
Include details of how:
how you assess potential threats to your services
how quickly you deploy patches to your services
where you get your information about potential threats from
Protective monitoring type Supplier-defined controls
Protective monitoring approach Describe your protective monitoring processes.
how you identify potential compromises
how you respond when you find a potential compromise
how quickly you respond to incidents
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Level 3’s support model operates with a dual centre 24x7x365 Support Desk and Network Operation Centre for Incident Management within the UK. 

Both main Support centres are UK based and have full capabilities to take full management in a DR situation.

The NOCIS proactively managed and incidents identified through network monitoring tools and alarms.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Global Reach
How shared infrastructure is kept separate Access Points connect to the Level 3 Zone Director through a secure encrypted layer 2 tunnel, it's IP address is in a completely different range, (From Level 3 Router) to the clients (From Zone Director).

The tunnel is configured to prevent Broadcast traffic (with the exception of ARP & DHCP) and also all Multicast traffic.

Level 3’s Zone Director has a built-in intrusion prevention features Wireless Intrusion Prevention System (“WIPS”) to protect the wireless network from security threats such as DoS attacks and intrusion attempts.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £1 to £1000000 per instance per month
Discount for educational organisations No
Free trial available No


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