Virtus Data Centres

VIRTUS: Managed Cloud Connect Infrastructure

VIRTUS’ provides customers with Managed Cloud Connect Infrastructure to meet their public, private and hybrid cloud business requirements. Services are provided via high availability Tier III data centres which support high density computing with an extensive cloud and network choice. Flexible commitment and contract terms designed to meet customer requirements.

Features

  • Public Cloud solutions with direct access to major providers
  • Major Providers include AWS, Azure & Google cloud
  • Extensive access to 20 local IaaS, PaaS, SaaS, BPaaS providers
  • Scaleable Increments 10Mbps to 10Gbps
  • High Capacity interconnects to over 250 other data centres
  • Fibre, PSN, Wavelength, Ethernet, MPLS/VPLS and IP services
  • Data Centre supports upto 40kW racks as standard
  • UTI Tier III Design Certified

Benefits

  • IT deployment located close to cloud provider networks
  • Extensive customer choice of public cloud providers
  • Providers accessed through local network connection
  • Pay as you grow
  • Easy reach to other data centres of interest
  • Customer choice of connection method.
  • Highly cost effective colocation
  • High Availability environment

Pricing

£650 per unit

Service documents

G-Cloud 9

402414846111318

Virtus Data Centres

Kevin Holland

020 7499 1300

Kevin.Holland@Virtusdcs.com

Service scope

Service scope
Service constraints Data centres have annual Planned Maintenance schedules which all customers are notified of in advance. The design of the data centres is "concurrently maintainable" the result of which means maintenance work is carried out with no impact on the performance of the service or down time for users.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support services these services are available 24 x 7 with a 15 minute reaction time and 2 hours guaranteed response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels VIRTUS Intelligent Hands provides customers with Levels 1 & 2 IT technical support capabilities. These support services include: Pre-installation handling, physical hardware installation, cabling for power and comms services, cable tracing, labelling, power cycling and component swapouts.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started VIRTUS is committed to providing an enhanced customer experience throughout the service lifecycle . Proactive account management allows us to measure, review and optimise performance in line with our customers’ needs across a multitude of cloud service based offerings.

A dedicated implementation manager to help the transition of your IT infrastructure into the new site

A dedicated client service manager working with you on a day-to-day basis on customer space handover

Proactive service reporting and account management on a monthly basis
Detailed reporting via our customer portal with ‘live’ BMS feeds 24/7/365

Bespoke customer interface providing ‘single pane of glass’ view to site and services

Provision of a Customer Welcome pack which details all processes
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Microsoft Office Suite
End-of-contract data extraction N/a
End-of-contract process Before contract expiry customer are contact and given the option of terminating in line with the contract or resigning the service for a further term. Should the customer chose to terminate in line with the contract then upon expiry of the contract the customer is given an agreed period of time to decommission all of their hosted hardware and physically remove it from the facility.

Using the service

Using the service
Web browser interface Yes
Using the web interface The VIRTUS Intelligent Portal is a web based graphical tool which offers customers the same level of control over their data centre deployment as if it was their own. The VIP is provided to all customers as part of the VIRTUS colocation solution, providing them with transparency of data, including power consumption, temperature and humidity performance.
Web interface accessibility standard None or don’t know
How the web interface is accessible The customer portal and ticketing system are both are accessed via the public Internet.
Web interface accessibility testing No testing completed.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Deployed on dedicated infrastructure.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Network
  • Other
Other metrics
  • Power Consumption
  • Temperature
  • Humidity
  • Cloud connect network utilisation
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach All VIRTUS Data Centres benefit from robust, 'defence in depth' security features including 3m high perimeter fence around the entire facility, security bollards, on-site Security team 24x7x365, internal and external CCTV, manned entry points, full authentication and access policy control, two factor authentication including biometrics and a minimum of six access control points from site perimeter to customer racks and or critical plant areas. Customers then have the option to deploy additional security measures on the racks themselves if required.
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Customer will purchase their own PSN links from their sites to the data centre and this will be subject to PSN standards of protection.
Connections from the data centre to the Public cloud provider will be protected by a private network or Layer 3 private peering session.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network VIRTUS Corporate Network is protected by a combination of Firewall ASA, VLANS's and Anti Virus (AV) software updated in real time at the domain level.

Availability and resilience

Availability and resilience
Guaranteed availability 100% (power availabiliity), 99.99% Environmental, Network is carrier dependent.
Approach to resilience All VIRTUS Data Centres are designed to meet or exceed UTI Tier III Standard and where necessary we have gained the certification. This design ensures all critical components are concurrently maintainable in an N+1 or 2N environment. Low latency fibre optic networks connect all data centres offering the choice of customers deploying "active/active" designs and real time replication/synchronous replication.
Outage reporting All customers are provided access to VIRTUS VIP portal, providing access to real-time reporting data on power and environmental conditions on site. In the event of any issues on-site, VIRTUS operate a robust set of standard and emergency operating procedures which include customer notifications. During the on-boarding process notification contacts are agreed and populated on VIRTUS management systems. When scheduled or emergency events then occur, notifications to the agreed contacts will be sent either by email and or phone call.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication A unique user name and password is utilised for ticketing system and VIP access control. The ticketing system is used for raising access to site requests, delivery requests and managed hands/remote support requests only.
Access restrictions in management interfaces and support channels A unique user name and password is utilised for ticketing system and VIP access control. As part of the on-boarding process profiles are agreed to grant admin rights for customers. Admin rights are restricted to the ability to change members of the list only, system functionality is locked down and is not configurable.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS UK Ltd
ISO/IEC 27001 accreditation date 12/02/13
What the ISO/IEC 27001 doesn’t cover ISO27001:2013 consists of 114 Information Security controls. An accredited organisation is required to maintain a Statement of Applicability (SOA), detailing those controls in scope and those which are not applicable. VIRTUS is compliant and has measures in place for 112 of the 114 controls. The two that are not applicable relate to in-house software development which is not a task VIRTUS undertake.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Nettitude
PCI DSS accreditation date 18/01/16
What the PCI DSS doesn’t cover VIRTUS are certified as a Merchant Agent and are registered as such with VISA Europe. VIRTUS do not process cardholder data, so the extent of our certification is limited to Physical Security elements for Hosting and Managed Service Providers only.
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001:2013

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach VIRTUS operates its change management process in accordance with standard ITIL procedures to ensure all changes are assessed, approved, implemented and reviewed in a controlled manner. Changes are classified depending on potential impact to services, then presented to the Change Advisory Board for approval. This covers Hardware, Communication Systems and Software and all documentation and procedures associated with the running, support and maintenance of live systems and Data Centre facilities.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All AV software is automatically updated to ensure concurrency, with systems also patched to ensure all updates are current. As an ISO27001:2013 accredited organisation, VIRTUS also operate a rolling internal and external audit process to continually review risks relevant to the business and manage appropriately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All VIRTUS sites have security staff and engineers on site 24x7x365. Sophisticated monitoring systems are in place at each location ensuring continual monitoring of all service elements with alerting capability and rapid response in the event of any incidents. CCTV systems are in operation at all sites site-wide both internally and externally, which when combined with Electronic Access Control systems provide comprehensive protection. In the event an incident occurs, a robust set are Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) are in place to ensure rapid response in all circumstances.
Incident management type Supplier-defined controls
Incident management approach The initial contact in Step 1 is always logged through the Service Desk

2 - the incident is catagorised, prioritised and service request issued
3- Initial diagnosis is performed and escalated where necessary
4 - Investigated, diagnosed and a resolution put in place
5 - The incident is resolved and closed

Authorised users may report incidents via the web portal, email or telephone

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £650 per unit
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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