Oceans Blue Limited

Oceans Blue - Sentinel AI - Workforce Analytics, Automated Reporting and Alerting

Scheduled and event-driven compliance automation to guide Trusts and Health Boards to excellence in e-rostering. Extracting policy and expertise from best practice, Sentinel AI “takes the strain”, guiding Wards to maintain compliance throughout the roster lifecycle. Sentinel AI analyses roster snapshots daily, in a continuous longitudinal study of rostering metrics.


  • Determines who to inform, when, with right level of detail
  • Uses robotic report automation (RPA) to solve complex, repetitive problems
  • Automates the distribution of reports/alerts based on event triggers
  • Automated guidance for managers in "natural language" increases response rates
  • Detects problems early so that remedial action is more sucessful
  • Scores and clusters Wards with similar behaviours for review
  • Supports Oceansblue e-rostering transformation services programme
  • Includes a full snapshotted roster life cycle analysis
  • Provides "A la Carte" reporting using Trust defined KPIs
  • Includes automated regulatory reporting CQC, NHSI, NHS Digital


  • Flexible delivery options include - email, reports, dashboard, mobile
  • Snapshots rosters "before and after" to baseline the improvement
  • Proven solution to support Wards to utilise staff more effectively
  • Customisable to focus on audited problem areas, reducing data overload
  • Your 24/7 virtual employee, liberating humans to be more creative
  • Draws analysis from multiple data sets giving 360 degree insight
  • You choose, who, what and when information is received
  • Automating reporting drudgery saving time for e-rostering/BI teams
  • Supports roster clinics process with a structured equitable review format
  • Flexible delivery options include, email, reports, dashboard, mobile


£8000 to £12000 per instance per year

  • Free trial available

Service documents

G-Cloud 11


Oceans Blue Limited

Keith Elkin



Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Preqrequisite - Periscope - Cloud Data Warehouse. Optional 1) Barnacles - Workforce Audit and Assurance Dashboard.
Cloud deployment model Public cloud
Service constraints None known
System requirements
  • Internet Explorer Ver 10 or greater
  • Access to the internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times See service agreement for SLA options
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels See service agreement for SLAs and cost options
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Complete IG data sharing documentation. Set-up data acquisition feeds. Define reporting & analytical requirements - Implementation process reviewed onsite with project team. Initiate data quality checks and action Data Quality packs.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Terminate the data feeds. Issue an instruction to securely delete all data - see our terms and conditions. Remove/expire user access. Data supplied is a copy of the original, so there is no need to return data files.
End-of-contract process As described in terms of the service agreement, all customer data is securely destroyed. Certification of this is available upon request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Distribution of analysis and reports can be delivered to mobile devices. Visualisations for mobiles are simplified for ease of use.
Customisation available Yes
Description of customisation Deployments can be configured to reflect customer specific data and metrics required for monitoring and reporting.


Independence of resources The solution is multi-tenanted, with server monitoring activated such that bottlenecks are detected and removed. User databases may be partitioned over several DBMS instances to spread load. The nature of the reporting work is not OLTP, instead high intensity, highly parallel queries of a short duration. Concurrent user access control reduces the chance of query overlap.


Service usage metrics Yes
Metrics types A comprehensive set of activity logs are maintained.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data centre employees subject to BSI 7858, CRB checks and BPSS.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Robotic Report Automation is utilised to delivery analysis and reports via email. No use interaction is required as these information is distributed automatically base on user defined triggers and circulation lists.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HTML
  • PNG
  • PPTX
  • URL
Data import formats
  • CSV
  • Other
Other data import formats
  • MSBI Stack, including SQL Server
  • Excel
  • XML
  • DB2
  • Google
  • OData

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Uptime 24/7/365 is averaging at 99.997. Uptime in office hours is 100%, excluding planned maintenance works. Server location is PCI compliant Tier III, at enterprise grade level.
Approach to resilience This information is available upon request. Our primary site alone offers 100% uptime on core infrastructure, power and network services. Do refer to our uptime figures to see how effective our approach is.
Outage reporting Via email alerts to key coordinating users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels User and Management roles alike are username/password authenticated and profile-based. These determine the ultimate functionality and data schema that is available.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS UK
ISO/IEC 27001 accreditation date 27/4/18
What the ISO/IEC 27001 doesn’t cover This ISMS certification applies to our data centre.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001 Data Centre
  • BS 5758 Data Centre Staffing

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes See policy document @ www.oceanblue.co.uk/

Policies are reviewed annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach As a Cloud service, patches and updates are automatically applied on behalf of our customers. We maintain one-code base, but do have full rollback capability in case of any issues. General improvements that affect users are communicated via push email, or our on-line dashboard help. Specific changes are often requested based on customer demand or requirement, and these are planned and made live with agreement.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Intrusion Detection Software is in place to trap and alert on malicious activity. We would off-line any affected servers on notification and apply the appropriate remedial patches as required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our network and hardware are proactively monitored, and we receive notifications of issues. These would be scheduled for action immediately, and referred to senior staff.
Incident management type Supplier-defined controls
Incident management approach We operate an email (24/7) and telephone-based (depends on service level agreed) helpdesk solution. Calls are automatically closed when agreed with the customer or after 14 days of inactivity.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £8000 to £12000 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We will undertake some initial analysis of the data to identify cost savings and efficiencies potential to support a business case.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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