ELAVON DIGITAL EUROPE LIMITED

Opayo Payment Gateway

Opayo formally SagePay is a leading independent payment service provider and is one of the most trusted brands offering highly efficient and effective payment solutions. Incorporating the highest level of PCI-DSS security. We have wide experience supporting Public Sector organisations in Central and Local Government, the NHS, Universities and Schools.

Features

  • Accept online payments (Ecommerce) through your website
  • Take telephone payments (MOTO) via our cloud based virtual terminal
  • Accept cardholder present Face to Face payments via a terminal
  • High performance stand alone portable and counter-top card machines available
  • ePOS till solutions providing a single view for your organisation
  • Put “pay now” buttons on your invoices using Sage Accounts
  • Flexible payment types including recurring and Single click check out
  • Give citizens the option to add a gift aid donation
  • Customisable mobile responsive payment pages to increase shopper conversion
  • Fraud screening tools

Benefits

  • Highly reliable Payment Gateway processing millions of transactions each month
  • Part of FTSE-100 Sage Group with 16 years payment experience
  • Protect your citizens with the highest level of PCI security
  • Multi-channel solution online, over the phone and at the till
  • Protect yourself and your citizens using our fraud screening tools
  • Payment choice with contactless, mobile and all major card schemes
  • My Sage Pay online portal provides reporting and analytical data
  • Automatic reconciliation available when Integrating into Sage Accounts
  • Offer a streamlined payment experience using our single click checkout
  • 24/7 365 days a year UK support as standard

Pricing

£10 a transaction a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@opayo.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 0 2 0 9 8 4 8 9 6 2 7 8 6 5

Contact

ELAVON DIGITAL EUROPE LIMITED Payment Consultants
Telephone: 0191 313 0300
Email: sales@opayo.io

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Have a dedicated server to communicate with our payment system
  • Make RESTful HTTPS POSTs from scripts on your server
  • A 128 –bit SSL (secure sockets layer) certificate
  • Secure your site with TLS (1.1 or higher)
  • Include the Sagepay JavaScript library within your web page

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 support - ticket sla 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support team is available 24/7, all year round, to help you resolve any issue your business may be facing as quickly as possible.
With our Priority Support cover we can arrange a site visit at your convenience.
Depending on the complexity of you integration you will be assigned a member of the implementation team and a Pro. We also offer Key Account Managers as standard for larger Accounts.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Documentation, consultation and training available
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
On request
End-of-contract process
Rolling contract with 3 month cancellation period

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
As our pages are mobile responsive there is no difference from a customer usability perspective
Service interface
Yes
Description of service interface
As standard our users get access to a real time portal known as My Sage Pay.
Accessibility standards
None or don’t know
Description of accessibility
All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints.
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
Sage Pay offer an open API which allows you to customise automation of our service
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation can be done on our hosted payment pages. With our out of the box solution you can add logos change colours and fonts. With our drop in check out solution you can fully customise the web pages.
Using our API you can fully customise an administration portal.
With our card machine screens can be changed to display your logo.

Scaling

Independence of resources
We have an infrastructure built to increase capacity when required

Analytics

Service usage metrics
Yes
Metrics types
You can view real time metrics via our My Sage Pay portal or by using our API.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Encryption of sensitive data at rest.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Available via our admin portal My Sage Pay, our API of via running a query on a terminal
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Sage Pay currently have an up time of 99.99% and reliability is a key focus, however we do not offer liability for a degraded service.
Approach to resilience
Active/Passive Datacenters
Active/Passive Multi AZ Deployment
Outage reporting
Sage Pay send email alerts and updates via twitter

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Restricted via distribution groups and user privileges
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire
PCI DSS accreditation date
June 28, 2016
What the PCI DSS doesn’t cover
This does not guarantee that the Organization’s web site or
systems are immune from hackers or secure from either an internal or external attack, that any data is free from risk of being compromised or that any data stored on the Organization’s systems or site is safe, and Coalfire is in no way responsible for the security of or use of any of the information stored on a scanned site.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
PCIDSS
PADSS
Information security policies and processes
MD/Dir. of Assurance/Head of Security/Security Team
External and internal audits every year.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
JIRA based change control
SCRUM and Waterfall
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Frequent internal and external vulnerability scans.
Authenticated and unauthenticated scans.
Patches deployed regularly on a monthly basis.
If high risk vulnerability identified, out of band patch deployment is excersized.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
By matching open source and private threat intelligence feeds agains the categorized asset lists.
By escalating the issue to senior management and triggering incident response process.
For high severity incidents response is immediate.
Incident management type
Supplier-defined controls
Incident management approach
Incident management process is based on PCIDSS requirements.
Incidents are reported via internal ticketing system.
Once incident is resolved, a comprehensive incident report is prepared and distributed to incident commander team and senior management.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 a transaction a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@opayo.io. Tell them what format you need. It will help if you say what assistive technology you use.