GeoXphere

Parish Online - Group Subscriptions

Allowing District and County Councils to subscribe to Parish Online on behalf of their Town, Parish and Community Councils.

Parish Online benefits include greater self-service by Clerks, better decision-making and wider engagement with the public.

Parish Online gives Clerks access to mapping, printing, searching, editing and measurement tools.

Features

  • Cloud software for all Local Councils within District or County
  • Integration with District or County GIS data
  • Web portal sharing best practice, case studies and tutorials
  • Training & Support Provision (additional cost)
  • Annual User Group Meeting

Benefits

  • Engagement and data sharing without the effort
  • Ensures Local Councils are using the correct mapping data
  • Provides better platform for neighbourhood planning
  • Promote channel shift using live published maps for the public
  • Crowd-Source information gathering using pre-defined guidelines
  • Promote Community led projects & resilience
  • Provides resources for emergency planning & council management
  • Publish map information on multiple platforms

Pricing

£65 per licence per year

Service documents

G-Cloud 10

401453956244013

GeoXphere

Chris Mewse

02034114544

contact@geoxphere.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Service relies on user having a modern browser and stable Internet connection.
System requirements Web browser (IE11 or stable channel of Firefox, Chrome,Safari)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours on a weekday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Unlimited off-site support during 1st month of on-boarding then 6 support tickets per year.

Tickets are not counted if the issues was the fault of the supplier. Tickets may not be counted at the discretion of the supplier.

Batches of 6 additional support tickets can be purchased for £300.

Training Days for Parish Clerks, Councillors and members can be provided at £750/day (a suitable venue and organisation of attendance for trainees will be supplied by the customer).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Support is provided for the initial account set-up for each Parish, uploading of data into accounts, setting up template layers for crowd-source capture, and email campaigns to raise awareness of provision of service to Parish Clerks.

Tutorials, Support and product information is supplied through a website along with points of contact for additional help.

One on-site training session is provided for the administrators during on-boarding as well as any project leaders.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Copies of map data will be provided in open raster and/or vector formats.
End-of-contract process The contract includes the export and delivery through online means of any customer map data hosted on the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Automated and manual test scripts for WCAG assessment.
API No
Customisation available Yes
Description of customisation The customer logo can be added to the service. This is done as part of the system on-boarding.

Scaling

Scaling
Independence of resources Service hosting is suitably powerful to deal with intensive requests from multiple users.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of users.
Number of hits per user per month.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is held in protected databases within a fully segregated data centre and corporate network infrastructure. Only authorised staff members are authenticated through the data centre network. Data stored for the services are kept historically and never removed.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach A web folder will be provided where an Administrator can download the data.
Data export formats Other
Other data export formats
  • ESRI Shapefile
  • MapInfo TAB
Data import formats Other
Other data import formats ESRI Shapefile

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability GeoXphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre).

Full SLA documentation is available separately on request. If GeoXphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required.
Approach to resilience Our cloud software and services run on high availability virtualised servers.

Each hardware node gives a 99.999% up-time.

In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail.

We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified.

Should services fail an no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action.

Off-site snapshots are taken regularly.
Outage reporting Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Admin Panel access is restricted by username and password given to a customer administrator.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our service is developed and maintained using a source control system and code repository.

Our service goes through beta testing before being made available to all.
Vulnerability management type Undisclosed
Vulnerability management approach Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
Incident management type Undisclosed
Incident management approach We have a number of internal processes in place but are working towards recognised standards.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £65 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Parish Online is available for a 30 day trial for Town or Parish Clerks, or District and County representatives.
Link to free trial Www.parish-online.co.uk

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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