GOV.UK
GeoXphere
Parish Online - Group Subscriptions
Allowing District and County Councils to subscribe to Parish Online on behalf of their Town, Parish and Community Councils.
Parish Online benefits include greater self-service by Clerks, better decision-making and wider engagement with the public.
Parish Online gives Clerks access to mapping, printing, searching, editing and measurement tools.
Features
- Cloud software for all Local Councils within District or County
- Integration with District or County GIS data
- Web portal sharing best practice, case studies and tutorials
- Training & Support Provision (additional cost)
- Annual User Group Meeting
Benefits
- Engagement and data sharing without the effort
- Ensures Local Councils are using the correct mapping data
- Provides better platform for neighbourhood planning
- Promote channel shift using live published maps for the public
- Crowd-Source information gathering using pre-defined guidelines
- Promote Community led projects & resilience
- Provides resources for emergency planning & council management
- Publish map information on multiple platforms
Pricing
£65 per licence per year
Service documents
Framework
G-Cloud 10
Service ID
401453956244013
Contact
Service scope
| Software add-on or extension | No |
| Cloud deployment model | Private cloud |
| Service constraints | Service relies on user having a modern browser and stable Internet connection. |
| System requirements | Web browser (IE11 or stable channel of Firefox, Chrome,Safari) |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Within 48 hours on a weekday |
| User can manage status and priority of support tickets | No |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels |
Unlimited off-site support during 1st month of on-boarding then 6 support tickets per year. Tickets are not counted if the issues was the fault of the supplier. Tickets may not be counted at the discretion of the supplier. Batches of 6 additional support tickets can be purchased for £300. Training Days for Parish Clerks, Councillors and members can be provided at £750/day (a suitable venue and organisation of attendance for trainees will be supplied by the customer). |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started |
Support is provided for the initial account set-up for each Parish, uploading of data into accounts, setting up template layers for crowd-source capture, and email campaigns to raise awareness of provision of service to Parish Clerks. Tutorials, Support and product information is supplied through a website along with points of contact for additional help. One on-site training session is provided for the administrators during on-boarding as well as any project leaders. |
| Service documentation | Yes |
| Documentation formats |
|
| End-of-contract data extraction | Copies of map data will be provided in open raster and/or vector formats. |
| End-of-contract process | The contract includes the export and delivery through online means of any customer map data hosted on the service. |
Using the service
| Web browser interface | Yes |
| Supported browsers |
|
| Application to install | No |
| Designed for use on mobile devices | No |
| Accessibility standards | WCAG 2.0 AA or EN 301 549 |
| Accessibility testing | Automated and manual test scripts for WCAG assessment. |
| API | No |
| Customisation available | Yes |
| Description of customisation | The customer logo can be added to the service. This is done as part of the system on-boarding. |
Scaling
| Independence of resources | Service hosting is suitably powerful to deal with intensive requests from multiple users. |
Analytics
| Service usage metrics | Yes |
| Metrics types |
Number of users. Number of hits per user per month. |
| Reporting types |
|
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Security Clearance (SC) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | No |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | Less than once a year |
| Penetration testing approach | In-house |
| Protecting data at rest | Other |
| Other data at rest protection approach | Data is held in protected databases within a fully segregated data centre and corporate network infrastructure. Only authorised staff members are authenticated through the data centre network. Data stored for the services are kept historically and never removed. |
| Data sanitisation process | Yes |
| Data sanitisation type |
|
| Equipment disposal approach | In-house destruction process |
Data importing and exporting
| Data export approach | A web folder will be provided where an Administrator can download the data. |
| Data export formats | Other |
| Other data export formats |
|
| Data import formats | Other |
| Other data import formats | ESRI Shapefile |
Data-in-transit protection
| Data protection between buyer and supplier networks | TLS (version 1.2 or above) |
| Data protection within supplier network | Legacy SSL and TLS (under version 1.2) |
Availability and resilience
| Guaranteed availability |
GeoXphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre). Full SLA documentation is available separately on request. If GeoXphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required. |
| Approach to resilience |
Our cloud software and services run on high availability virtualised servers. Each hardware node gives a 99.999% up-time. In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail. We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified. Should services fail an no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action. Off-site snapshots are taken regularly. |
| Outage reporting | Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again. |
Identity and authentication
| User authentication needed | Yes |
| User authentication |
|
| Access restrictions in management interfaces and support channels | Admin Panel access is restricted by username and password given to a customer administrator. |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
|
Audit information for users
| Access to user activity audit information | You control when users can access audit information |
| How long user audit data is stored for | Between 1 month and 6 months |
| Access to supplier activity audit information | Users contact the support team to get audit information |
| How long supplier audit data is stored for | Between 1 month and 6 months |
| How long system logs are stored for | Between 6 months and 12 months |
Standards and certifications
| ISO/IEC 27001 certification | No |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | No |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System. |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach |
Our service is developed and maintained using a source control system and code repository. Our service goes through beta testing before being made available to all. |
| Vulnerability management type | Undisclosed |
| Vulnerability management approach | Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place. |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts. |
| Incident management type | Undisclosed |
| Incident management approach | We have a number of internal processes in place but are working towards recognised standards. |
Secure development
| Approach to secure software development best practice | Supplier-defined process |
Public sector networks
| Connection to public sector networks | No |
Pricing
| Price | £65 per licence per year |
| Discount for educational organisations | No |
| Free trial available | Yes |
| Description of free trial | Parish Online is available for a 30 day trial for Town or Parish Clerks, or District and County representatives. |
| Link to free trial | Www.parish-online.co.uk |
Documents
| Pricing document | View uploaded document |
| Skills Framework for the Information Age rate card | View uploaded document |
| Service definition document | View uploaded document |
| Terms and conditions document | View uploaded document |