Nigsun Limited

Cloud Backup & Recovery

Nigsun Cloud Hosting service provides secure, durable, and extremely low-cost storage for data archiving and backup. You can store your data cost effectively for months, years, or even decades. With our scalable infrastructure you can switch it on when required.

Features

  • 99.99% Availability SLA
  • Pay for what you use, scale indefinitely and on-demand
  • 24/7 support for disaster recovery
  • Natively enables application deduplication & redundancy
  • Easy access to storage anywhere, any time to any device
  • Offloads objects (files, media, images) from compute resources
  • Resilient architecture
  • Automatically replicates and distributes objects
  • Data is retained in the UK
  • Flexible connectivity options

Benefits

  • Flexible and scalable service
  • 24/7/365 service monitoring
  • Simple management of disaster recovery
  • Reduced cost for disaster recovery
  • Remote Access
  • Comprehensive recovery for physical and virtual workloadsscalable service
  • Able to scale-up during a disaster or for testing
  • Removes the complexity of capacity management
  • Ensures the highest level of data availability
  • Reduces load on server resources

Pricing

£600 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

400140646411504

Nigsun Limited

Syed Kazmi

07870999991

contact@nigsun.net

Service scope

Service scope
Service constraints All planned maintenance is covered by a mandatory 5 day notice period. We reserve the right to conduct unplanned emergency maintenance where necessary, but will always make reasonable efforts to inform impacted customers before work commences. Support is limited to services, hardware and applications provided by Nigsun and does not extend into the customer's application stack.
System requirements
  • Proof of license ownership for customer-provided Microsoft licenses
  • Customers must remain on fair use policy and ToS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times On a request ASAP response is given.
15-20 min but Severity and SLA dependent.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels All Nigsun customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service. Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with Nigsun. Customers are assigned a support "pod" based on the type of solution they have with Nigsun. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution. Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Nigsun Cloud offer services to enable flawless on-boarding and work in partnership to design a customized solution to meet the requirements. An onboarding process would normally include - Customer information / Timeline setting / Risk assessment / Implementation process / Quality Assurance
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats MS Word
End-of-contract data extraction At the end of the contract any customer data stored will only be extracted by Nigsun with the prior consent of the customer. Nigsun shall purge and destroy (as defined in security accreditation for different ILs) customer data from any of its own equipment after the contract ends.
End-of-contract process A similar process to on-boarding is provided for customers wishing to leave Nigsun. We provide full transitional services at an additional charge (please refer to the pricing document for more details). An example phased off-boarding process is as follows:
1. Discovery: Nigsun meets the customer’s new provider who will lead the project
2. Timelines: Timelines are agreed where possible and alternatives offered when needed
3. Risk: Nigsun identifies any risks that may not be apparent to the new provider or that are inherent to the Nigsun solution
4. Implementation: Nigsun assists the new provider if needed
5. Quality Assurance: Nigsun offers a review meeting if the new provider requires. Network-based customers will need to point their DNS records away from Nigsun name servers and back to their own (or new suppliers) name servers.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can create an virtual machine instance from the web control panel. The control panel also allows for the program to amend the current configuration or to expand the storage while the instance is active. With limitation that an active instance need to be stopped to update the CPU and memory.
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources QoS policies / guaranteed resources
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Other
Other metrics A range of metrics available via Moitoring as a Service
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Incremental Backups
Backup controls A set backup is performed at a scheduled time for the specified VM's, depending on the storage the VM's the incremental backups are scheduled for the regular and more critical applications and VM's
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Network availability - 100% Infrastructure availability - 99.99% Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance. Service credits of up to 10% of the standard monthly support fee are payable for any month where the availability SLA is not met.
Approach to resilience Nigsun Data centre offers over 4000sq ft of secure and flexible space, connected by dedicated fibre. High voltage power connections are provided from two separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS (uninterruptible power system) are provided at N+1 across the whole facility. Provision of diverse A & B power to each data rack and all cloud service platforms. The data centre Backup power generation with minimum of 72 hours fuel storage. Business continuity complies to ISO 22301
Outage reporting Customer notifications are managed via ticketing system and email alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management access to location is strictly restricted to authorised and vetted staff only. Access allowed in order to carry out their specific tasks and responsibilities. Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal private networks and are not accessible to the internet or external networks.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 16/05/2018
What the ISO/IEC 27001 doesn’t cover Software development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetrics
PCI DSS accreditation date 23/05/2018
What the PCI DSS doesn’t cover Software Development
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Nigsun operates a central management system to ensure that controls are deployed to address business and legislative requirements. This is coupled with a continual internal and external audit programme against international and industry accepted standards for security, with Quarterly management review of progress against targets and metrics and the programme for ensuring employees are aligned and understand their responsibilities to comply the highest standards. Nigsun holds certifications in the following standards: * ISO27001 - Information Security * PCI DSS * ISO22301 - Business Continuity

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Internally designed and developed threat monitoring system is run on all infrastructure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ISO27001-complaint processed by 24/7 available team to make it operational ASAP.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Nigsun Cloud is capable of multi-tenancy with cloud management systems that separate organisations into tenant accounts and use physical, network, logical and hypervisor segregation to separate organisation data and usage from other tenants. A customised solution can also be offered per customer scope.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £600 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Nigsun offers a free trial of the service in line with the clients service scope. The trial period will be for an agreed period, typically this is no longer than 1 month.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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