SoftwareONE

PyraCloud Platform

The PyraCloud platform is built to help reduce the overall spend and maximize the value of your software investments. It gives organizations full transparency into your software licensing anytime and anywhere you require it. PyraCloud streamlines purchasing and procurement processes, including the management of contracts going forward.

Features

  • Quotes, Orders and Invoices administration
  • Report functionalities
  • Approved online Product Catalogues
  • Software contracts/licenses renewal management
  • Cloud Decision Calculator to compare Cloud Service Providers offerings
  • Online Download Centre
  • Customizable dashboard as per user/organization requirements
  • Web chat functionality
  • Asset inventory, including serial numbers and corporate installation keys

Benefits

  • Optimize costs by reducing your overall spend
  • Increase overall quality of the Cloud licensing process
  • Reduce risk by making well-considered decisions
  • Increase compliance by better govern and manage budgets
  • Maximize the value of your software investments
  • Streamline your overall software portfolio management
  • Full transparency into your software licensing anytime

Pricing

£5 to £25 per user per year

  • Free trial available

Service documents

G-Cloud 10

399233166435419

SoftwareONE

James Lockett

+44 2035300286

james.lockett@softwareone.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/A
System requirements Current web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times According Service Level Agreement (SLA)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Support levels according SLA.
SoftwareONE will provide a technical account manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-demand and live webinar training, or on-site possible
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We can provide csv/ods outputs of all user data on request
End-of-contract process Service can be downgraded to the free version retaining all historical data but removing premium features

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Limited view and functionalities
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Live tiles present real-time quote and order information.
Direct access to your most important information and
actions.
Easy access to quotes, invoices, agreements, and
documents from a single point.

Globally-connected ERP system ensures seamless
catalog viewing and product purchasing. Automatically
remove all products not qualified for purchase under
your active licensing agreements. Make confident
procurement decisions with active price levels and
available currencies.
Additional integration services, including OCI Punchout

Scaling

Scaling
Independence of resources The platform is currently hosted in high availability, mirrored data centres operated by Green.ch in Switzerland. No guarantees are made on service performance, but we monitor this and it is consistently strong. Future plans include migration to an Azure backend that will provide further resilience and scalability in the event of high demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Please see the Business admins section found here https://support.office.com/en-gb
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network N/A

Availability and resilience

Availability and resilience
Guaranteed availability N/A
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/10/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self certfied
PCI DSS accreditation date 31/07/2016
What the PCI DSS doesn’t cover N/A
Other security certifications Yes
Any other security certifications ISO27001 Data centres

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards EU Model Clauses, SOC1 & SOC 2
Information security policies and processes SoftwareONE's information security policies and procedures are available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach PyraCloud has formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory and best-practice guidelines
Vulnerability management type Supplier-defined controls
Vulnerability management approach SoftwareONE runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the SoftwareONE environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type Undisclosed
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £25 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Free trial via demo environment and for limited time period (up to 60 days maximum).

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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