TCS

TCS Oracle SCM Cloud Service

The TCS service allows organisations to modernise their supply chain processes which will drive functional, enterprise and value chain alignment with best-in-class sales and operations planning and integrated business planning. TCS’s templates contain preconfigured, end-to-end solutions for industry standard Supply Chain Management processes.

Features

  • Product lifecycle management
  • Complete product value chain management
  • Respond to demand using best-in-class demand management
  • Complete suite of value chain planning applications
  • Best-in-class transportation management
  • Best-in-class transportation management
  • Flexible deployment options
  • Leading, standards-based system architectures
  • Best in-class application capabilities
  • Pre-configured end-to-end solutions for industry standard SCM processes

Benefits

  • Allow organisations to streamline enterprise business processes
  • Move to an Oracle cloud solution quickly and cost effectively
  • Modernise their supply chain processes
  • Drive functional, enterprise and value chain alignment
  • Accelerate innovation
  • Sense, shape and respond to demand
  • Adapt and fulfil demand
  • Increased automation of processes

Pricing

£125 to £1540 per person per day

Service documents

G-Cloud 10

399202720589148

TCS

Jaikrishnan Nair

020 3155 2237

UK.PublicSector@tcs.com

Planning

Planning
Planning service Yes
How the planning service works TCS would use its proprietary implementation methodology TDM – Transformation Delivery Method, for the cloud deployments with an overall objective to improve the quality, consistency, and certainty of outcomes in the execution of our programs and projects using a standard analyst recognized methodology. The TCS Transformation Delivery Method [TDM] and integrated reusable assets provide an enhanced customer experience throughout the transformation lifecycle. Transformation projects can choose to apply the method in a variety of delivery approaches, including Iterative. This approach focuses on smaller batch sizes where the configure phase is repeated in cycles or iterations.
Planning service works with specific services Yes
Hosting or software services the planning service works with Oracle SCM Cloud

Training

Training
Training service provided Yes
How the training service works TCS can offer training to ensure the Institution is self-equipped to manage the subsequent trainings during the implementation and for new joiners. Our preferred model is to ‘train the trainer’ through class room and hands-on sessions at your location.
The detailed training approach, plan and schedule would be prepared and finalised with the institute during the beginning of the Project Life Cycle. The training cost will be based on the number of training days and the participants in each session.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works TCS provides Setup and migration services as part of this service offering.
Setup or migration service is for specific cloud services Yes
List of supported services Oracle SCM Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our development services include:
o Set-up and Configure the applications as per the agreed technical design specification
o Build / Develop the required interfaces as per technical design
o Perform Unit, Integration and System Testing
o Coordinate with business and release managers for User Training and Acceptance Testing
o Track metrics and adhere to effort estimation and release schedules
o Build releases as per Change Management and Release management policies.

Security testing

Security testing
Security services Yes
Security services type Other
Other security services In-house Security Reviews

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Our Application Maintenance Services include:
• Service Request Management
• Incident and Problem Management, Outage communication, RCA (Root Cause Analysis) closures review and tracking
• Set-up, review and monitoring of different monitoring tools
• Keeping existing SOP (Standard Operating Procedure)’s up-to date, creating new SOP’s for any new workaround/issue
• Conduct Security Reviews
• Review and update Service Assets
• Act as a gatekeeper for validating any Production move
• Provide Status reports and data, as needed
• Managing App Performance
• Review Operational metrics, SLA tracking and reporting
• Focus on process improvement initiatives, Hard Savings Projects.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support availability: Monday to Friday, 9am to 5pm,
Standard support response times: 1 business day (email).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The support / AMO services will be run against jointly agreed service SLA’s between the Customer and TCS.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £125 to £1540 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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