Stream Networks Ltd

StreamCloud Virtual Servers

StreamCloud Virtual Servers allows businesses to take advantage of the Cloud knowing that an established business provider is taking care of the infrastructure. The Virtual environment is VMware based and uses latest Dell server and storage technology alongside Cisco routing, firewall and network topology.

Features

  • Automatic Physical Host Failover
  • Dynamic Resource Allocation
  • SAN Storage replicated offsite daily
  • Monitored 24x7x365

Benefits

  • Extend the life of existing hardware
  • Centralised hosting based and replicated in the UK
  • Disaster Recovery
  • Easier Deployment and upgrades to meet business requirements
  • Minimal set-up costs and reduced operational costs
  • Modern technology continually upgraded with no cost implication

Pricing

£29.95 per server per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 9 8 6 3 8 2 1 9 2 3 5 2 2 3

Contact

Stream Networks Ltd

Ben Barry

01635884170

benb@stream-networks.co.uk

Service scope

Service constraints
Platform support only, support for applications is not provided.

Any planned maintenance will be scheduled in advance with prior notice and confirmation will be asked for from customer
System requirements
Applications to be licenced by the Customer or Stream Networks

User support

Email or online ticketing support
Email or online ticketing
Support response times
For email and ticket support we will respond to questions within four hours. However for emergency or major incidents (see SLA) we recommend that customer contact us by telephone where we will respond within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Stream Networks can provide an array of support to customers. All customers will be assigned a dedicated Account/Project Manager upon on boarding with Stream Networks. What is deemed as standard Technical Support is defined in the Service Level Agreement. Outside of "Standard" support, the following options and charges apply: Onsite Technical Support is chargeable at £350.00 per half day / £700.00 per day. Remote Technical Support is chargeable at £65.00 per hour / £250.00 per half day / £500.00 per day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Stream Networks can provide bespoke training agreements to cater for the needs of any organisation. As standard, all organisations will receive a handover document and user documentation guides where appropriate. Both onsite training and remote training options are available. All customers will be assigned a designated Account Manager who will serve as their primary point of contact throughout the duration of any agreement with Stream Networks.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Stream Networks will provide an image of the Virtual Server to the customer, or their new provider.
End-of-contract process
After the initial contract period, the service operates on a rolling monthly contract, however standard cancellation terms of 3 months written notice is required. Upon the receipt of a cancellation request, a service cease date will be agreed between customer and Stream Networks. After this date, all customer data will be purged and destroyed by Stream Networks. This is the standard procedure, with no additional cost applying.

Using the service

Web browser interface
Yes
Using the web interface
Users can provision servers, change configurations and allocate resources through our Web Interface. Our web interface has tailored "off the shelf" packages for users whereas we are able to offer bespoke solutions to users via traditional alternative methods.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Our web interface can be connected too using any current web browser.
Web interface accessibility testing
We have conducted inhouse testing for a partially sighted user, all technology worked correctly. Our platform is compatible with a catalogue of applications, including 150+ market-leading IaaS, PaaS & SaaS solutions feature assistive technologies.
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • Other
Using the command line interface
Selected users, who have been defined as an Administrator during the on boarding process have the ability to make system changes to their own Virtual Server instance through a dedicated application or at command level.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
We proactively monitor usage across our network and its infrastructure, ensuring that no part of our network is running at over 60% utilisisation. Once 60% is reached, we plan to implement new resources, ensuring that these are in place by 80% utilisation. This means our network is always below 80% utilisation, and that demand by all users does not affect performance of others.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Instances
  • Databases
Backup controls
A User Defined backup strategy is determined during the on boarding process, and changes can be requested throughout term of the contract with account manager/support team.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
AES 256 Bit

Availability and resilience

Guaranteed availability
100% availability across our Core Network, which includes;
A service level of 100% for power to the data centre.
An average temperature of between 19ºC and 23ºC across the data centre
Security systems will operate on a 24/7/365 basis and will operate to 100% capability.
Resolution periods as follows:
PROMPT response from time of event notification and assignment of Trouble Ticket number - Within hour of the Company’s response (see SLA for event categorisation and relevant response times).

Users are refunded to the following standard: For each FULL percentage point (1%) by which the Availability in a Measurement Period is reduced below the target Availability (or First Measurement Period Availability where applicable), a Service Credit shall be due to the Customer equal to 5% of the Service Fees payable by the Customer in respect of the Services for such Measurement Period.
Approach to resilience
Available upon request
Outage reporting
Our service reports outages by sending email alerts to all users who have subscribed to our network alerts. We recommend during the onboarding process that all customers sign up to receive these alerts. We also have a Public Dashboard on our website, detailing "Service Status" in a traffic light model Red = Service Down, Amber = Partial Service, or Green = Service Running as Expected. We also provide information on expected resolution times, and any planned maintenance that could affect a service.

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
During the onboarding process, we will ask for a list of approved contacts to be provided. These contacts will be the only persons who Stream Networks liaise with.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
03/04/2017
What the ISO/IEC 27001 doesn’t cover
Product Design and Development
Contact with Special Interest Groups
The separation of development testing and operational environments
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • PCI Compliant Data Centre
  • ISO 9001:2008

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow information security policies and processes in accordance with our ISO27001:2013 accreditation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management approach is in accordance with our ISO9001:2008 and ISO27001:2013 accreditation. Processes capture who requested the change and why, who will implement the change, process tracking and assessment of the risk and contingency plan.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As part of our ISO 27001 accreditation, we carry out stringent Risk Assessment and Contingency Planning exercises. The threats are identified internally by a dedicated manager. We will deploy patches in a timely manner, in accordance with manufacturer/software author recommendations of severity, ensuring all customers are not affected and in accordance with all Service Level Agreements.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We identify potential compromises by carrying out risk assessment and contingency plans in accordance with our ISO 27001 compliance. When finding a potential compromise, a risk assessment will be carried out to determine the influence the compromise could have on the business, from here, a contingency plan will be drawn up. We respond to any incidents immediately, and ensure our customers are updated in accordance with our Service Level Agreements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As part of our ISO 27001 accreditation and compliance, we have a set process for incident management. Users can report incidents in a number of mediums, including telephone and email, we will then follow the process to deal with the incident accordingly. We will provide incident reports both in writing and verbally.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
The underlying environment is controlled by VMware security policies which ensures all users data is kept private.

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£29.95 per server per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full service availability - limited time period, 14 days

Service documents

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