Ixis IT Limited

Drupal Consultancy

Our team has created cutting-edge Drupal-powered websites for every type of organisation from FTSE 100 companies to SMEs, charities and public sector bodies. Our wide experience makes us creative and resourceful when it comes to integrating Drupal modules and third party systems into a single, seamless, bespoke solution.

Features

  • Highly experienced Drupal consultancy team
  • Recommendations based on Drupal best practice, tried and trusted solutions
  • Discrete behind the scenes consultancy as an option
  • UK based consultancy team
  • ISO 9001 Quality Assurance
  • Solve complex integrations, single sign on, CRM, configuration and workflow

Benefits

  • Drupal optimised performance and custom code development
  • Information security assured – ISO/IEC 27001:2013 certified
  • 6 years of GCloud Public Sector knowledge & experience
  • Robust & proven functionality tried and tested by local governments
  • Strict adherence to coding standards and Drupal development best practices

Pricing

£500 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 9 8 4 6 5 7 3 0 9 6 1 7 4 8

Contact

Ixis IT Limited

Dan Pala

01925320041

quotes@ixis.co.uk

Planning

Planning service
Yes
How the planning service works
Ixis adopt Agile processes and methodology to ensure your project is efficient and run in a cost effective manner delivering you both value and quality.
We will allocate a set number of days for the initial consultancy and discovery work. This will involve reviewing all current documentation provided by the client. We will then develop a full set of project requirements and priorities. This will give better clarity, remove unknowns and make sure the end product meets your expectations and is aligned with your business needs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Drupal 6
  • Drupal 7
  • Drupal 8
  • Amazon Web Services (AWS)
  • Apache Solr
  • Elasticsearch
  • Drupal Contributed Module Selection

Training

Training service provided
Yes
How the training service works
Ixis have provided training and support services for Drupal over the past 14 years.
Training is provided as a fixed amount of time that can be called upon in half or full day sessions either on-site or remotely by screen share or phone/email.
Training is tied to specific services
Yes
Services the training service works with
  • Drupal 6
  • Drupal 7
  • Drupal 8

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Drupal consultancy service will begin with planning and validation through to scoping of requirements and implementation:

● Reviewing the functional requirements

● define high-level list of functionality for discussion and prioritisation.

● Identify which functionality requires data migration

● scoping any changes in data structure required for the new Drupal implementation

● creation of a detailed migration plan

● We would use a repeatable content migration process to port any required content across to the new site.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Drupal 6
  • Drupal 7
  • Drupal 8

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Ixis are ISO 9001 Certified ensuring consistent process is achieved and followed. All change requests are performed and tested by our team in a QA/stage environment for client testing and sign off prior to Go Live. The Ixis Support Service is ITIL led, and our Service Desk will ensure that the performance and availability of your system is maintained 24 hours a day.

Security testing

Security services
Yes
Security services type
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our support covers any Drupal based applications developed by the buyer or 3rd party supplier. We utilise a web accessible ITIL driven service support desk. Multiple buyer/user accounts are available for interaction with the service support team.
● Supported Hosting Services: Amazon Web Services (AWS) Platform.sh Azure

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard office hours 9-5pm Monday to Friday (UK time)
● P1- Urgent = 30 Minute response time Target to restore service in 2 hours
● P2 - High = Respond within 2 hours Target to restore service in 4 hours
● P3 - Medium = Respond within 4 hours Target to restore service in 2 working days
● P4 - Low = Respond within 2 working days Resolution to be discussed ● P5 - Low = To be discussed and agreed
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a single level of support provided in units of 8 hours.

Initial unit (8 hours) of support costs £750 per month.
Additional unit (8 hours) of support costs £600 per month.

We provide an ITIL qualified service desk manager (SDM).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£500 per person per day
Discount for educational organisations
Yes

Service documents

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