Antenno is a mobile app that assists councils and other organisations working in the public sector to get information out quickly to people in the community.
Antenno allows you to not only send alerts and notifications but also receive feedback and input from the community, increasing awareness, satisfaction and engagement.
- Mobile app for Android and iOS devices
- Location-based alerting
- Push notifications when new posts are available
- Web-based post authoring platform
- Spatial definition of post 'zone of relevance'
- Scheduled publishing including recurring posts
- Engagement analytics and reporting
- Issue reporting using on-device camera and GPS
- API integration to send issue reports to customer's processing system
- Easy to get started, no login or personal information required
- Information is pushed, people don't need to search for it
- Increase relevance of posts received using place and topic preferences
- Report issues, send ideas, and provide feedback quickly and easily
- People are better informed of opportunities to have their say
- Authorities can reach more stakeholders
- Provide information that's more likely to be relevant and appreciated
- Receive issue reports integrated directly into processing system
- Expand the engaged audience
- Increase community satisfaction and engagement
£0.02 to £0.45 per unit per year
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Virtuoso IT Limited
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Datascape, Datacom's cloud solution for Local Government|
|Cloud deployment model||Public cloud|
|Service constraints||No constraints|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Service Desk hours 08:00 - 18:00 Monday to Friday
We aim to acknowledge receipt of issues or questions within 4 hours.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Support (remote) is available 08:00 to 18:00 Monday to Friday and is included in the Antenno subscription|
|Support available to third parties||Yes|
Onboarding and offboarding
A full implementation guide is available which describes the steps required to implement and get started with Antenno. Steps include:
1. Preparation: setting up roles and processes to facilitate success;
2. Provisioning: configuring the software ready for use;
3. Promotion: creating community awareness and driving uptake.
The implementation guide includes all the information requirements for step 2, and the vendor liaises remotely with the customer when provisioning the software.
Guidance is provided on preparation activities, and a full promotion guide is available to assist customers with promoting the product to their community.
Training is available via webinar, and user documentation is available for key areas.
|End-of-contract data extraction||Content that was authored and published during the term of the subscription can be provided in a CSV file.|
|End-of-contract process||At the conclusion of the subscription, the tenant will be decommissioned. An export of all the tenant's posts can be provided in CSV format.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The Antenno mobile app is used by people in the community to receive alerts and information, report issues, and send ideas and feedback to authorities.
The browser/web-based interface is for authorities to create and publish posts, and other service configuration and customisation.
|Description of customisation||
Organisations create alert, information and notification ‘posts’ via the Antenno web portal. Posts are allocated a topic, and are map-defined to the appropriate zone of relevance or affect.
- Customise the geographic zones that posts are targeted to.
- Configure organisation users and groups.
- Configure post creation, publishing, and approval rights per group.
- With vendor assistance, configure the topics available to post about.
- With vendor assistance, configure the types of issues/ideas available for people to select in the mobile app issue reporting feature.
|Independence of resources||All application infrastructure is located in public cloud platforms that can scale as user demand increases.|
|Service usage metrics||Yes|
App installs (i.e. device registrations) and uninstalls.
Device registrations by zone.
For posts: number of devices sent to; number and percentage of impressions, detail views, 'thanks', hyperlink tap-throughs.
For topics: number of posts published for the topic; impressions, views, thanks.
Opt-outs by place.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Datacom (UK) Limited|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||Other locations|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Currently provided by the vendor on request. The product's development roadmap includes self-service capability for data extraction.|
|Data export formats||CSV|
|Data import formats||Other|
|Other data import formats||Upload is not available|
|Data protection between buyer and supplier networks||Legacy SSL and TLS (under version 1.2)|
|Data protection within supplier network||Legacy SSL and TLS (under version 1.2)|
Availability and resilience
|Guaranteed availability||Presently we do not guarantee availability, however we generally perform zero-outage deployments and have other robustness measures in place so that uptime is typically more influenced by the availability of the underlying cloud platform.|
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts to customers of the service.|
Identity and authentication
|User authentication needed||No|
|Access restrictions in management interfaces and support channels||Access to the content authoring platform is restricted using username and password; likewise for the support channels.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Virtuoso is ISO27001 certified. Information security policies and process are monitored in line with our ISMS|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All changes tracked through a ticket system.
Changes are architecturally reviewed, peer code-reviewed, and tested prior to release to production environment.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Available on request|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Available on request|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users report incidents using a web-based service desk toolset. Tickets are picked up by support personnel and actioned or escalated as appropriate.
Incident reports are provided by email to appropriate recipients.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.02 to £0.45 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|