Virtuoso IT Limited

Antenno

Antenno is a mobile app that assists councils and other organisations working in the public sector to get information out quickly to people in the community.

Antenno allows you to not only send alerts and notifications but also receive feedback and input from the community, increasing awareness, satisfaction and engagement.

Features

  • Mobile app for Android and iOS devices
  • Location-based alerting
  • Push notifications when new posts are available
  • Web-based post authoring platform
  • Spatial definition of post 'zone of relevance'
  • Scheduled publishing including recurring posts
  • Engagement analytics and reporting
  • Issue reporting using on-device camera and GPS
  • API integration to send issue reports to customer's processing system

Benefits

  • Easy to get started, no login or personal information required
  • Information is pushed, people don't need to search for it
  • Increase relevance of posts received using place and topic preferences
  • Report issues, send ideas, and provide feedback quickly and easily
  • People are better informed of opportunities to have their say
  • Authorities can reach more stakeholders
  • Provide information that's more likely to be relevant and appreciated
  • Receive issue reports integrated directly into processing system
  • Expand the engaged audience
  • Increase community satisfaction and engagement

Pricing

£0.02 to £0.45 per unit per year

Service documents

G-Cloud 11

398461245618169

Virtuoso IT Limited

Markus McIver

02033263900

tenders@virtuoso-uk.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Datascape, Datacom's cloud solution for Local Government
Cloud deployment model Public cloud
Service constraints No constraints
System requirements
  • Mobile App - iOS or Android device
  • Up-to-date internet browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service Desk hours 08:00 - 18:00 Monday to Friday

We aim to acknowledge receipt of issues or questions within 4 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support (remote) is available 08:00 to 18:00 Monday to Friday and is included in the Antenno subscription
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A full implementation guide is available which describes the steps required to implement and get started with Antenno. Steps include:
1. Preparation: setting up roles and processes to facilitate success;
2. Provisioning: configuring the software ready for use;
3. Promotion: creating community awareness and driving uptake.

The implementation guide includes all the information requirements for step 2, and the vendor liaises remotely with the customer when provisioning the software.

Guidance is provided on preparation activities, and a full promotion guide is available to assist customers with promoting the product to their community.

Training is available via webinar, and user documentation is available for key areas.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Content that was authored and published during the term of the subscription can be provided in a CSV file.
End-of-contract process At the conclusion of the subscription, the tenant will be decommissioned. An export of all the tenant's posts can be provided in CSV format.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Antenno mobile app is used by people in the community to receive alerts and information, report issues, and send ideas and feedback to authorities.

The browser/web-based interface is for authorities to create and publish posts, and other service configuration and customisation.
API No
Customisation available Yes
Description of customisation Organisations create alert, information and notification ‘posts’ via the Antenno web portal. Posts are allocated a topic, and are map-defined to the appropriate zone of relevance or affect.

Administrators can:
- Customise the geographic zones that posts are targeted to.
- Configure organisation users and groups.
- Configure post creation, publishing, and approval rights per group.
- With vendor assistance, configure the topics available to post about.
- With vendor assistance, configure the types of issues/ideas available for people to select in the mobile app issue reporting feature.

Scaling

Scaling
Independence of resources All application infrastructure is located in public cloud platforms that can scale as user demand increases.

Analytics

Analytics
Service usage metrics Yes
Metrics types App installs (i.e. device registrations) and uninstalls.
Device registrations by zone.
For posts: number of devices sent to; number and percentage of impressions, detail views, 'thanks', hyperlink tap-throughs.
For topics: number of posts published for the topic; impressions, views, thanks.
Opt-outs by place.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Datacom (UK) Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Currently provided by the vendor on request. The product's development roadmap includes self-service capability for data extraction.
Data export formats CSV
Data import formats Other
Other data import formats Upload is not available

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Presently we do not guarantee availability, however we generally perform zero-outage deployments and have other robustness measures in place so that uptime is typically more influenced by the availability of the underlying cloud platform.
Approach to resilience Available on request.
Outage reporting Email alerts to customers of the service.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Access to the content authoring platform is restricted using username and password; likewise for the support channels.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Virtuoso is ISO27001 certified. Information security policies and process are monitored in line with our ISMS

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes tracked through a ticket system.
Changes are architecturally reviewed, peer code-reviewed, and tested prior to release to production environment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Users report incidents using a web-based service desk toolset. Tickets are picked up by support personnel and actioned or escalated as appropriate.

Incident reports are provided by email to appropriate recipients.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.02 to £0.45 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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